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Overview of Future Inns Cardiff Bay

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Room, 1 Queen Bed with Sofa bed, Accessible

4.8/5 guest room rating
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, Multiple Beds

4.4/5 guest room rating
  • 58 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Room, Accessible

4.5/5 guest room rating
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed with Sofa bed

4.7/5 guest room rating
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Room

4.7/5 guest room rating
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 664 out of 1289 reviews
5 - Excellent 52%
Rating 4 - Good. 499 out of 1289 reviews
4 - Good 39%
Rating 3 - Okay. 84 out of 1289 reviews
3 - Okay 7%
Rating 2 - Poor. 27 out of 1289 reviews
2 - Poor 2%
Rating 1 - Terrible. 15 out of 1289 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Rooms could do with updating, unable to fault staff or how comfy the bed was.. Would stay there again
Stayed 2 nights in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

1/5 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
The room was freezing cold, the heating don't work, the tv didn't work. There was literally no ameneties to use on site(I accept it's during covid) but every other hotel I've stayed in lately for work seems to at least have a basic service available. Everytime I phoned to reception there was no answer!! Check In was nightmare! No details were given as to what we needed (document wise) until arrival. Which meant we had to soen the next two trying to find a manager that was available to write us permission and give reason for our stay!. . Had this been explained during the booking process as it should be! This coulve been avoided!
Stayed 2 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent customer service, clean and comfortable hotel
Stayed 1 night in Dec 2020

4/5 Good

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2020

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