Ponderosa Trails Hotels, Flagstaff

"Wonderful staff who are very helpful. Comfortable and spacious rooms. They offer long term parking for Grand Canyon rafting trip folks which was great."

"One of the best values I've ever had in a hotel. With all the food and drink, there was no reason to leave the property. Will definitely stay there again!"

"There was no staff, other than when we first checked in. We got our room, which did not look like it had been cleaned other than running a vacuum a few days prior. Then after a day or two of hiking, etc, the house keeping had not shown up, so I went to the front office to just get towels. I was greeted with a kiosk and someone presumably in another country, who said there were no employees there, and I would need to come back the following morning. The building itself could use some maintenance, since it looked like it was starting to fall apart. In general, it was not even close to what I would expect from a national chain that typically has a good reputation for customer care and cleanliness."

"We didn’t even stay here. We booked the wrong location and they wouldn’t even answer the phone to speak to us. However, hotel.com contacted them for us and they refused a refund or any sort of resolution. "

"Beautiful hotel, super retro vibe. Staff was very nice. Pet friendly. Unfortunately our room didn’t seem ready as the amenities inside were lacking and the bedding wasn’t clean. There was also a dead bug in one of the beds. Hopefully this was a one time event because it is a really nice location! "

"When I checked in, the front desk lady gave me a room that was not ready. The door to my room was wide open. Housekeeping lady was still changing the bedsheets and cleaning the room. I guess they do not communicate at the Greentree Hotel. And when I came back from a trip my room key would not open the door to my room. And for breakfast, the waffle machine was making my waffles raw, even though waffle maker did ring to let me know it was ready. I’ve stayed in this hotel numerous times in the past and never had any problems until this time. 😞"

"Everything was excellent. That is why I keep staying in this wonderful hotel. "

"The place was clean. Shower head was falling. Everything else was pretty good."

"Good for the price"