Pointe San Luis Hotels, Galveston

"Clean room"

"Ok"

"Rooms are clean, comfortable and quiet. Outside area and pool very well keep and beautiful. Staff is efficient and friendly."

"Guest desk was very nice. We got to our room, we heard a yapping dog. We went back to the desk and they moved us right away. Easy to find, good parking. Only complaint, the floor looked clean, but I spilled some water and wiped it up with a bath towel and the towel was black! So dirty! "

"We have stayed here for years to go on a cruises but absolutely will never stay again. I originally checked in at 3 o’clock and was told that the room wasn’t ready to come back in an hour, when we came back in an hour the person that checked us in was no longer there and the new desk clerk stated she couldn’t give us a room due to a washing machine was broken. The desk clerk advised me that I never paid for the room and that she was writing people’s names down on sticky notes and there were seven people ahead of me that would get a room first. When I explained I had paid for the room and even had a parking pass she told me “I don’t care” I’m doing what I want to. At one point I was told if I didn’t like it I could cancel and I could just leave her lobby. We ended up having to sit in our car for another 3 1/2 hours waiting for a room, we only got a room when my husband had to go in and beg for a room. We had booked a deluxe room and she told us there’s no such thing as a deluxe room at that hotel that the Expedia site was wrong This is not true. We have stayed there for years, the rooms in the tower at the back have an elevator, and are deluxe rooms. I have never have been through anything like this before "

"It was clean. Nice people. And there is enough parking. For a good parking spot it’s first come first serve."

"Clean room "

"I thought it was an incredible value for what we paid. I love the balcony overlooking the ocean a lot of stuff nearby just within walking distance."

"It was a wonderful and peaceful stay we enjoyed it so much we stayed an extra day. The property management team helped quickly to get situated for that extra night. Great view of the ocean as well, it’s right on the beach so it was so easy to walk downstairs directly to it. "