Pointe Aux Piments Holidays from AU$2,933

The room I reserved had a picture with beautiful ocean view from its balcony. Upon arrival I was assigned to a room without such view. I showed the hotel reception staff a picture of the view that was advertised but they said the hotel is full and cannot move me. They did promised to move me to that room with ocean view in a couple of days but that never happened. When I approached the relations manager about the promise made to me she said she will inquire about it and get back to me. Needless to say, she never got back to me and I never got the room with the view I expected.

This place blew me away! It was just what we needed at the end of an action packed vacation. The property was beautiful, and the views were unbelievable. The chalet was pristine. The staff were incredibly helpful and attentive. And the food was delicious. While it didn't take away from our experience at all, it would have been nice to have some kind of blinds on the full length windows in the shower. As there was no door blocking off the shower and the bedroom, the morning sun was pretty bright, despite the dark out blinds in the bedroom. I will say that one night is definitely not enough. I can't wait to come back!

The room was great and the hotel area was beautiful and well taken care of. However, everything else was poorly organized. It was difficult to get a dinner reservation despite the restaurants requiring reservations. None of the staff seemed to communicate with each other, we would be told one thing, do that then be told it was wrong. The food was fine, pretty standard for an all inclusive resort. Drinks were also okay, it was just an ordeal to order them from the pool. Plus, they really need to clean their pool chairs or swap them out