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El Dorado Royale, Gourmet All Inclusive by Karisma

Photo gallery for El Dorado Royale, Gourmet All Inclusive by Karisma

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
6 outdoor pools, free pool cabanas, pool umbrellas
6 outdoor pools, free pool cabanas, pool umbrellas

Overview of El Dorado Royale, Gourmet All Inclusive by Karisma

El Dorado Royale, Gourmet All Inclusive by Karisma

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
  • Popular LocationPaseo del Carmen4 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal5 min drive
  • Popular LocationPlayacar Golf Club7 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located on the beach, El Dorado Royale, Gourmet All Inclusive by Karisma is in Playacar, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Scuba diving, parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding nearby.

What's nearby

  • Paseo del Carmen - 4 min drive
  • Yucatek Divers - 4 min drive
  • Central Square - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Golf Club - 7 min drive

Restaurants

  • Perché no - 5 min walk
  • El Gran Taco - 5 min walk
  • Hot Casual Food - 9 min walk
  • El Hongo - 16 min walk
  • Doña Aurelia - 19 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

El Dorado Royale, Gourmet All Inclusive by Karisma

Adults-only oceanfront luxury
Catch some rays at the beach or spend the day relaxing at El Dorado Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 478 rooms boast indoor private hot tubs, and offer free WiFi and free minibar items. Other amenities available to guests include balconies or patios, 24-hour room service and flat-screen TVs.
El Dorado Royale, Gourmet All Inclusive by Karisma offers 478 forms of air-conditioned accommodation with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

6 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include outdoor tennis courts, a lazy river, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

NÁAY SPA AT EL DORADO ROYALE has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets

Lessons/classes/games

Bartending
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–11:00 AM
  • 10 restaurants and 1 coffee shop
  • 4 swim-up bars, 2 beach bars, 8 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 6 outdoor pools
  • 2 outdoor tennis courts
  • 2 hot tubs
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Bike tour information
  • Bike parking
  • Billiards/pool table
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Private picnics
  • Sauna
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Conference space (22291 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 950 per person (one-way)
  • Airport shuttle fee per child: MXN 0 (roundtrip), (up to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 588 out of 925 reviews
5 - Excellent 64%
Rating 4 - Good. 205 out of 925 reviews
4 - Good 22%
Rating 3 - Okay. 77 out of 925 reviews
3 - Okay 8%
Rating 2 - Poor. 33 out of 925 reviews
2 - Poor 4%
Rating 1 - Terrible. 22 out of 925 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful! Would return again. Disappointed in arrival registration r/t Covid clearance but we do understand. Just to much smart phone requirements during registration and at most of the restaurants for someone whose not smart phone savvy. My phone is older and doesn't have the QR app. Food was excellent but too many restaurants were only open for part of the day. Concierge service was not up to par compared to our last stay 4 years ago.
Stayed 5 nights in Nov 2021

4/5 Good

The staff are wonderful! The grounds are maticulously maintained. They continue to regroup and reorganize after a hurricane and the ongoing pandemic. Having to have reservations for evening meals is a bit disconcerting, and miscommunication is a bit of a problem. They are working very hard to get back to normal, and to make your experience enjoyable!
Stayed 7 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful Resort! Staff very friendly, room was very nice!
Stayed 6 nights in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in the junior suite swim up near the ocean. Location was great but the room had a lot of issues loose toilet seat, broken curtain. We mentioned this to the concierge a couple of times and nothing was done. Sub par condition compared to other places we’ve stayed for a suite of this type. Food was not gourmet except for Kampari, Santa Fe and Ditalia. And even the calamari at DItalia was overcooked and rubbery which is a big no-no for Italian cuisine. Las Palmas was decent for lunch. Good at Mexican Fiesta was cold and awful. Go figure! Choices of drinks during the day or at certain bars were limited even though they say they offer top shelf. Also there seem to be a lot of misinformation and follow through. one worker would tell you one thing and another person would tell you the opposite. Tough to find a place to have lunch when you just arrive because everything is closed. Just order room service at that point.
Stayed 5 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful, everything is pristine and the staff works nonstop to keep the property in this condition
Stayed 4 nights in Oct 2021