Playa del Carmen Centro Holidays from AU$2,860

This is my 5th time staying at this property and just love it. Walking distance to the market. Staff are very polite! I celebrated my birthday with 11 friends. Give this property 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

The resort has amazing potential; but additional work is needed with the mechanics of the staff and overall property conditions. You'll still have good experiences with individual staff members; while others require additional training. For a brand new resort; they still need to workout the kinks. Once these issues are resolved, it will ne a great resort, some things take time. For brand new built resort, the property is either falling apart or received a shoddy construction job. I would say; it's still worth three visit. Shout out to Oscar at Fonda Santa Monica, Carlos at the Waterpark. There were a couple others but those were the standouts.

We stayed on the one bedroom suite and it was amazing. Food was great! Kids loved the pools.

Pillows and sheets had mold on them because it was so humid in my room. I asked for them to replace them and the next day I flipped them over to discover those were molded too! They don’t bother to clean their beach front it’s filled with seaweed so it really takes away from the white sand fantasy I had when I booked the trip. The towels were dingy, looks like they were white years ago but now beige. I had the Lagoon view. The hot water went out completely and a service man came to repair it promptly. Upkeep in general not good. Rusted spots in multiple places, chips in floor tile, stained grounds outside, bad patch jobs on the walls The room was so humid it welted my passport Cheap plastic patio furniture on the patio for the lagoon view room. Steakhouse restaraunt was off the water beautiful view but the fans were broke so it was muggy and my waiter was dripping in sweat , very unsanitary. Servers wear hairnets . The food is actually pretty good for a resort. No top shelf liquor offerings at the bars only cheap well liquor. Not a terrible place but expect a budget friendly experience here. The humidity in the room was absolutely unbearable for me, I considered just finding a nearby place to stay instead but I stuck the wet nights and the molded sheets out. Yuck! Poole also closed at 7pm