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"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"Good location "

"Didn't use Internet. Staff invisible most of the time we were there. They closed the bar WAY too early on a Saturday night."

"I did reserve the room through the app. They gave me a key from a room that was occupied by 2 males and I open the room at that moment when they was having sex. And after all that incident they gave me a room that looks like nobody clean it, the shampoo little bottle was empty and just two towels, the shower did look nasty with hair on the shower head and everything did looks like it didn't was clean. And also they start knocking from 9:45 like there was a fire outside just for the check out, when check out its at 11 A.M"

"Great hotel in a convenient location. The staff was the star of the show. "

"The heat didnt work in our room. The guys tried to fix it twice but wasmt working. Luckily it wasnt bery cold outside so without the heat on the room was at 65. Manageable but still annoying since we paid full price and didnt even have heat . Room 308"

"All was excellent, definitely i will stay there in the future. "

"Was perfect for our overnight stay. Breakfast was great with lots of options, desk folks were friendly."

"Yes"