Pinnacle Peak Hotels, Phoenix

"Everything beautiful"

"Booked last minute through a third-party based on decent reviews, but this was a very disappointing experience from start to finish. The property was extremely dark with minimal lighting, which felt unsafe upon arrival. The room was 83° with a non-working AC despite being set to 64°—completely unacceptable for Arizona. The front door was also warped and didn’t fully seal. Staff came to replace the thermostat batteries, but that didn’t fix the issue. They manually turned on the wall unit, but it shut off again within minutes. Trying to resolve the issue was frustrating. The front desk didn’t answer the room phone, and I had to call from my cell to get through. They offered to move me to another room but refused a refund, and there was no maintenance available that night. While documenting everything, I found mold on the door frame and ceiling near the bathroom, along with a visibly dirty chair. During checkout, the situation worsened when the receptionist became rude, raised her voice, and used profanity. Overall, this property is not as advertised and feels more like a low-grade motel than a resort. I would not stay here again."

"I’m disappointed with the changes to the resort. We were not able to check in on time. "

"Parking gets full fast."

"Very nice room. Great food at the restaurant on the resort. We really enjoyed the pool area! "

"The perfect wellness getaway. Everything from the resort, staff, restaurant and ambience was a 10/10."

"Our overall stay was good! Plan to hike around a bit to the pools depending on where you’re staying certainly got our steps in:) rides are available in the golf carts with friendly helpful drivers! When busy the main pool gets quite crewed and not enough lounge chairs so get there early! Food was decent maybe a little over priced but to be expected at a resort! Only downfall is… when booking they said there was pickelball courts that you can play on but….. they didn’t tell you at check in or online that it’s.. members only … guests at resort have to pay $50 per 90min session! Kinda disappointing since they were nice courts and mostly not used we did find nearby courts at Ashler hills park that were free to play at! Room were clean and cared for each day! Sliding bathroom doors could be greased so they slide nicer and quieter definitely don’t give ya much privacy while using the toilet either😳 We did leave a couple days early since we wanted a little more space than our studio room provided and remembered that we enjoyed a more private experience! Overall good and great place to stay! "

"This was an incredible property. Our room was much bigger than expected, 3 ladies and we were comfortable. Great food and pool areas. Everyone was amazing. Highly recommend! "

"I love everything "