Outdoor pool, pool umbrellas, pool loungers
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Reviews of Phoenix Grand Hotel

3.5 out of 5
Phoenix Grand Hotel
184/47 Phungmuang Sai Kor Road, Patong Beach, Patong, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 128 reviews" "
Rating 8 - Good. 50 out of 128 reviews" "
Rating 6 - Okay. 19 out of 128 reviews" "
Rating 4 - Poor. 10 out of 128 reviews" "
Rating 2 - Terrible. 6 out of 128 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

hasyim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
siness | Solo Clean rooms. Super clean beds and sheets. Small but comfortable. The location is good. Can grab drinks and good burgers hotel on ground floor.
Response from vee on 5 Aug 2023
Dear Guest Hasyim, Thank you for your kind review and thank you for your feedback, we are happy to see that you have enjoyed your overall stay here with us and we hope to welcome you, your friends, and family back in the near future, thank you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rude staff. Horrible experience during the check out. They tried charging us 200 bahts for a dirty towel
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pretty hotel, the quality of service is second to none.. very friendly staff, always smiling and helpful. Get on board, you will not be disappointed. Kind Regards, Steve - Perth Australia
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
simple, good shower comfortable no luxuries just what you need
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Big rooms,I had a mountain view room which was nice and quiet. So close to shopping centre and market.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Clean and quiet Good air conditioning
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The only good thing about the Phoenix Grand is that the room was spacious and had a great view. The let down was the neglected common areas. The place felt Like a backpackers hostel. Doors were slammed through the night and on many occasions people were screaming in the common areas in the early hours of the morning. I had the buffet breakfast twice in 13 days as they did not have much variety. There are other places down the road serving better breakfast for similar price. This could be a great hotel if it was better maintained which would hence attract a better clientele. I cannot fault the position as it is literally around the corner from the Banzaan Market, Jungceylon shopping centre and only a short stroll to Bangla Road and Patong beach.
Stayed 13 nights in Jul 2019

6/10 Okay

sudip

Good location for price
Very good location comfortable bed & clean room Breakfast very average - pool dirty & broken couldnt use - shower needs updating as door wouldnt fully close was ok for price
Stayed 5 nights in Jul 2019

10/10 Excellent

Kristiina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple holiday
Great location, rooftop pool on the 9th floor was nice and refreshing, breakfast was average but room was clean and comfortable. Very good value of money.
Stayed 3 nights in Jul 2019

6/10 Okay

Henry

Liked: Cleanliness, property conditions & facilities, room comfort
Good location but bad policy
Good location, not too close to the Bangla Road so it is not noisy but not too far from the beach (about 15 min walk). The only complain is that they have the policy that if you damage or lost towels you have to pay but the problem is that when the clean the room they took out 2 towels and only replace 1 and when we call front desk to complain they said that we lost the towel and want us to pay. We have to spend time to explain to them and finally they did not charge but we have to count the towels every single day to make sure they replace the same number of towels they took. Another problem is that they provide only 1 key and you need that key in the slot for electricity to work and it is very inconvenient if one person want to go out and one person want to stay in the room. We ask for additional key and they said it will cost 500 baht (about $18 dollar with is almost the same price of 1 night) so it is ridiculous. Also, it is very easy to forget the key in the room when you walk out and the door automatically slam shut.
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

10/10 Excellent

Gee Shim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and near everywhere
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was just super super super basic, the design of the bathroom was not very thoughtful. The aircon is the worse as it can be roaring through either at nights or day time. Front desk staffs attitude was just so so. So will not really recommend this hotel to people At All.
Stayed 3 nights in Apr 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
It's very comfy place to stay close to everything in the heart of patong the swimming pool has awesome views in general I'm happy with the place and my next visit I'm going to stay there again .
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price. Close to everything. You can walk to the bar area and the beach. It is also located next to a mall. Quiet and clean room. I would not complain for this price.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Could benefit from a better pool schedule and pool needs better maintenance.
Stayed 5 nights in Mar 2019

4/10 Poor

Carlos

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Caitlin

Liked: Staff & service, room comfort
Simple but quiet
Hotel is simple but in perfect location at the end of Bangala road. Quiet enough to enjoy but close enough to everything. Be careful renting motorbike from the place just outside the hotel as they are a bit cheeky and kept our deposit over a minor scratch that we did not do. Lesson learnt.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Lovely stay, girls at the front desk in the afternoon were great!!! :)
Stayed 3 nights in Dec 2018

8/10 Good

JP, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were moved to their sister hotel the Mirage upon our arrival as the Phoenix Grand was fully booked. I found this absurd cos we booked it in advance. The stay @ Mirage Hotel was "ok" but there was a stench from the toilet but happily moved us back to Phoenix Grand the next day Location: convenient, just find Patong (Bangla ROad) Boxing Arena. Surrounded by eateries (a local fresh market called Banzaan) with a weekend night market A lot of convenience shop i.e 7-11, 77 mart, 99 mart Opposite Bangla road And 100 m away from Jungceylon Mall Service: receptionists are very friendly, helpful, honest We checked out at 12 noon but helped to offer us concierge service and shower (towel provided) at no cost as our shuttle to airport (250 baht per person) was at 6pm Breakfast: so so, but it is cheap enough to preBOOK during booking as many other on the spot Buffet Breakfast will cost you 200 baht per person (we paid an approximate 160 baht for 2 persons per day) Cleanliness: clean toilet and room only improvement is towel - need to be clear of washing detergent/ chemicals bed sheets: can see stains Bed: a king size bed, good quality with 2 pillows, above the normal standard of a budget hotel Price: worth what you paid for Overall: recommended as location and services are great
Stayed 3 nights in Dec 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot recommend great place
Great value for money , new hotel, space room, nice staff
Stayed 3 nights in Dec 2018

10/10 Excellent

eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great hotel low price
Stayed 1 night in Dec 2018

10/10 Excellent

Mustaffa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Steve, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff were very helpfull and friendly. Thanks.
Stayed 10 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location, close to all amenities, short walk to the beach. Very clean rooms, friendly cleaning staff. Pool area needs upgrade.
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to beach and shopping mall
Stayed 3 nights in Sep 2018

10/10 Excellent

YONG HEONG

Good and nice hotel
Room big good location nice new hotel
Stayed 2 nights in Sep 2018

8/10 Good

Gim Heng

Liked: Cleanliness, staff & service, room comfort
Great location, near Patong beach
Stayed 1 night in Sep 2018

8/10 Good

Gim Heng

Liked: Cleanliness, staff & service, room comfort
Nice place to stay near Patong beach
Location is good. Very near to Patong beach.
Stayed 1 night in Sep 2018

10/10 Excellent

Teuta, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Exelent staff very helpfull. Clean, air condition, swimming pool
Stayed 12 nights in Aug 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2018

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stay in the City
It was good, very easy check in and out.
Stayed 3 nights in Jul 2018

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, I’ll be back again
Stayed 7 nights in Jun 2018

8/10 Good

John, Sydney, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice, clean, new hotel
Nice, clean, new hotel. Close to all amenities such as Bangla Rd, Jungcelon shopping centre, restaurants/cafes/bars, Bangla boxing stadium and Patong Beach is only a 10 minute walk. Staff are friendly and helpful and the buffet breakfast has all the basics and good value at 200 baht. Nice rooftop pool. The only downfall is the rock hard bed. Very uncomfortable and it gave me a sore back. That's the only reason for me to not stay at the hotel in the future.
Stayed 9 nights in Jan 2018

4/10 Poor

S, England

Disliked: Cleanliness, staff & service
Worst hotel I have ever stayed in
The staff at the hotel couldn't be more unhelpful or rude. The bedding was dirty and not changed throughout our stay. We turned up one night with our door left wide open, luckily nothing stolen, we were told the manager would be in the following morning and we would be able to speak to them. The next morning, we went down to reception and were told the manager is not in, we were questioned as to why we wanted to speak to them, and the woman at reception was insistent that I would not be able to speak to them. She was essentially blaming us for the door even though I specifically remember double checking the door. The only positive thing I can say is when we asked to change rooms after the incident they did allow us to. During our stay we had booked an early morning excursion for which we requested a wake up call, no wake up call was given, instead we had to get ready in less than 10 minutes and rush downstairs.
Stayed 7 nights in Dec 2017

8/10 Good

Brendan, Auckland, NZ

Liked: Staff & service
Disliked: Room comfort
Nice pool
Not 4 Star... no chairs in room or balcony furniture. No umbrella poolside & no pool bar or restaurant... decent room size but lacks key amenities ( chairs etc..). Nice walk to beach around 800m. Close to shopping mall & good restaurants...
Stayed 6 nights in Dec 2017

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Great value hotel in Patong
Hotel was in a great location. Still looks unfinished in places as it’s a new hotel. Bed was a bit hard and pillows were too high but apart from that this hotel gave great value for money. Breakfast which was at a hotel down the Soi was fantastic

10/10 Excellent

Terry, Broome, West Australia

Liked: Cleanliness, staff & service, room comfort
You get what you pay for
Very nice hotel for 3 1/2 star. Price for room is very reasonable and you get what you pay for. I have stayed in 5 star establishments that are way below par compared to here. It still needs to be completed but overall it was a very comfortable stay. It is close to all amenities yet far enough away so the street noises did not interfere with sleep or relaxation. Yes, I would very likely chose to stay here again
Stayed 9 nights in Dec 2017

8/10 Good

Arturo, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to everything
I stayed for a week in this hotel, you have everything that you need, it’s located close to a big shopping center, markets, restaurants and bars and also 10 min from the beach, the breakfast was the best part (it’s a buffet), the room is very comfortable, clean and modern the staff is very friendly, in general I enjoyed my stay there.
Stayed 10 nights in Dec 2017

4/10 Poor

Chris, Netherlands

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel with potential but unfriendly staff
The hotel is value for the price, spacious room and nice balcony, but the hotel receptionists are not friendly (both day and night staff), they definitely required more training, the bed was hard and the noise from the corridor can be hear in the room. And one more thing, the bathroom is smelly.
Stayed 2 nights in Dec 2017

2/10 Terrible

maxim

Disliked: Staff & service, room comfort
Never Again
I was there for 3 nights, it was a horrible experience, the workers are unfriendly and were not eager to assist. The rooms are nice and clean with good wifi BUT there is no sound isolation and all the noises from outside were coming through, the bed mattress & pillow are tough as bricks and any questions to the workers about replacing them to softer ones were answered with a big NO! the safe in the room is the smallest possible so if you planning on placing Ipad or Laptop you can forget it - it is barely fitting for passport & mobile phone, the tanning beds (made of wood) at the pool have no matters and again you find yourself laying down on bricks! the elevator is external without air condition or at least a fan and with the heath of Phuket sun it felt like Sauna every time we had to use the elevator. The location and the rooms are nice but for significantly less you can find better hotels around with nicer staff and decent beds to fall asleep on!
Stayed 3 nights in Dec 2017

10/10 Excellent

Matt, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Patong
Stayed here for 4 nights. Great location, room was new, modern, very clean and with a very good shower. Rooftop pool was awesome with an amazing view overlooking the city. Breakfast each morning was very nice. Staff was friendly.For what you pay you really can't get better than this. I highly recommend!
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is new. Everything is excellent. For that price and that room, you cant ask for more...
Stayed 1 night in Nov 2017

10/10 Excellent

yoganathan, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel .. good location.. will stay back again
Very nice clean room.. room have balcony for those smokers.. location is the best.. far away from noisy streets..
Stayed 2 nights in Nov 2017

10/10 Excellent

Frank, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Really clean and nice staff. More than good for the price of the hotel. I really recommend it.
Stayed 6 nights in Oct 2017