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Reviews of M Village Tropical Phu Quoc

4 out of 5
M Village Tropical Phu Quoc
169 Tran Hung Dao, Cua Lap, Phu Quoc, Kien Giang

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan

Stayed 3 nights in Jan 2023

8/10 Good

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from The management team on 1 July 2022
Dear Mr. Andrey , Warmest greeting from M Resort Phu Quoc. We are so pleased that you were enjoyed your stay with us! We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit at our resort as well as Phu Quoc Island. Best regards, The management team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great eco-resort! The cabins are adorable and the whole property is lush and green. Breakfast is fantastic. The resort is not on the beach, but you can walk there in less than 10 minutes. Staff were very helpful. Restaurant has some of the healthiest/tastiest breakfast options I’ve ever seen at a hotel. Few amenities, but it is not a mega resort, so that is to be expected. LGBT friendly. Overall, great stay. Very happy to recommend to all our friends.
Stayed 3 nights in Mar 2021
Response from Victor on 14 Mar 2021
Xin Chao, Thank you for choosing us for your recent stay in Phu Quoc. We shared your review for all of our team members. Every single of us would love to send a big thank you for your compliment. It is really a huge motivation for us to keep it up and be better and better. You made our day :)) Can not wait to welcome you back next time and have a wonderful day. Victor Dang M Resort Phu Quoc

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looks exactly like photos on the website. Whole property and amenities are friendly-environmental and that's what I like about this resort. The room I stayed quite noisy since it's near to the main street but it's not a problem if the guest stays in rooms inside (mine is spacious garden room). Staffs are friendly and always here to help you. Would love to back in future.
Stayed 2 nights in Jun 2020
Response from Reservation Agent, M Resort Phu Quoc on 16 June 2020
Dear, Thank you for staying at M Resort Phu Quoc. We really appreciate constructive comments. Please tell me about problems you encountered. It gives us a chance to be better. We look forward to seeing you again in the near future and to serve you better. Have a nice day, Sincerely

4/10 Poor

SHIQI HU

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
not worth to stay
My gf from China, and It is a popular hotel for Chinese ppl.... so she desperate wanna try it. But our experience was bad. The room they show us is ground floor, but it like a basement to me. It is soooo groomy one window facing outside tht you need to ht i wanna leave immediately. Dun even wanna stay there for a minute. So never book a 1F room if u go. Secondary the breakfast only got 9 choices for u. 4-5 are vegetarian... i really dun understand why they got such a good feedback in mainland China. Btw, the hotel is next to the main road... if u wanna have a relax trip n stay in Phu Guoc, better pick a hotel near the beach ;))))
Stayed 2 nights in Jan 2020
Response from Reservation Agent M Resort Phu Quoc on 1 Feb 2020
Dear Shiqi Hu, Thank you for staying at M Resort Phu Quoc. We really appreciate your constructive comment. It gives us a chance to be better. We already addressed your concerns about the room and breafast to our manager and shared among our team for immediate improvement. We look forward to seeing you again in the near future and to serve you better. Have a wonderful day,

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We were disappointed with our stay at m resort. The rooms did not look like the photos as advertised, we were initially placed in a room that was dark and smelly, but upon notifying reception, Victor (who was great and the highlight of our stay —— thank you!!!) ensured we were moved to another room the next day. The new room was slightly better and didn’t smell as much. Breakfast was really good. But overall the hotel needs better upkeeping and maintenance.
Stayed 3 nights in Jan 2020
Response from Reservation Agent, M Hotel Saigon on 17 Jan 2020
Dear, Thank you for staying at M Hotel Saigon. We are so sorry to learn that we failed to meet your expectations. We would want you to know that we really appreciate your constructive comment. It gives us a chance to be better. We already addressed your concerns about "the room" to our manager and shared among our team for immediate improvement. We look forward to seeing you again in the near future and to serve you better. Sincerely,

10/10 Excellent

Blaise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Reservation Agent, M Hotel Saigon on 28 May 2019
Dear Blaise, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Hotel Saigon. We look forward to welcoming you back in the near future! Have a wonderful day,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice design, but smelly..
Very nice location and good design house. They allowed early check in, free pick up/drop off service with a good driver. However, room still has smell, restroom and bathroom share the space so a bit smelly, humid too. Also due to Covid19, they don’t operate restaurant so we had to have breakfast at M Hotel during staying. It was a bit inconvenience. If you want to enjoy fully in this resort, I suggest you to come in dry season, not rainy season. It will be much better for sure.
Stayed 2 nights in Jun 2020
Response from Reservation Agent, M Resort Phu Quoc on 26 June 2020
Dear, Dear Maria, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We are so sorry to learn that we failed to meet your expectations. We would want you to know that we really appreciate your constructive comment. It gives us a chance to be better. We already addressed your concerns about smell to our manager and shared among our team for immediate improvement. We look forward to seeing you again in the near future and to serve you better. Have a good day,

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2020
Response from Reservation Agent, M Resort Phu Quoc on 26 Mar 2020
Dear Anonymous, Thank you for staying at M Resort Phu Quoc. We really appreciate constructive comments. Please tell me about problems you encountered. It gives us a chance to be better. We look forward to seeing you again in the near future and to serve you better. Have a nice day, Sincerely

10/10 Excellent

Chiao An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reservation Agent, M Resort Phu Quoc on 5 Mar 2020
Dear Chiao, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 av 5
Mycket fint och mysigt ställe, ett stort plus för den fantastiska personalen som var hjälpsamma och alltid nära tillhands. Bra läge till stranden och gångavstånd till det mesta. Det enda som drog ner vistelsen var att det var inte så mycket ljusinsläpp i rummen samt att det var mycket mygg på rummen...
Stayed 9 nights in Feb 2020
Response from Reservation Agent, M Hotel Saigon on 28 Feb 2020
Dear Maria, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We are so sorry to learn that we failed to meet your expectations. We would want you to know that we really appreciate your constructive comment. It gives us a chance to be better. We already addressed your concerns about mosquito to our manager and shared among our team for immediate improvement. We look forward to seeing you again in the near future and to serve you better. Have a good night,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liebevoll gepflegte Anlage. Sehr sauber und stilvoll angelegt. Frühstück nach Wunsch wählbar, wird frisch zubereitet. Lärm der Durchgangsstrasse und das nervende Getute der Autos und Roller ist im Restaurant nicht zu überhören.
Stayed 6 nights in Feb 2020
Response from Reservation Agent, M Resort Phu Quoc on 17 Feb 2020
Dear, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,

10/10 Excellent

Joonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay with good surroundings
Very beautiful and comfort resort, build up natural way, protecting existing environment. Only minus if your villa is nearby road, traffic is very loud even at night. Be aware of cold breakfast options, unfortunately we got food poison. Resort is a bit far from the main city center, but still walking distance to markets, beach and restaurants.
Stayed 5 nights in Feb 2020
Response from Reservation Agent, M Resort Phu Quoc on 15 Feb 2020
Dear Joonas, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location ottima: a 300m dalle spiagge attrezzate e non della città. Struttura molto bella, ordinata e pulita. Personale disponibile, cordiale e molto professionale
Stayed 7 nights in Jan 2020
Response from Reservation Agent, M Resort Phu Quoc on 28 Jan 2020
Dear, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accoglienti le camere, il personale super, sempre disponibili e con il sorriso sulle labbra!!! Posizione comoda per raggiungere il mare e il centro.
Stayed 7 nights in Jan 2020
Response from Reservation Agent, M Resort Phu Quoc on 28 Jan 2020
Dear, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,

8/10 Good

Ali Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Reservation Agent, M Resort Phu Quoc on 28 Jan 2020
Dear Ali Reza, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're planning on visiting Phu Quoc, M Resort is the place to stay at. We had a wonderful time at the hotel with excellent service, lovely breakfast and clean rooms. When I got food poisoned from something I ate in the city the staff at the hotel helped me a lot and walked that extra mile in order to meet my needs, I was very thankful of their kind help. I recommend M Resort Phu Quoc.
Stayed 2 nights in Dec 2019
Response from Reservation Agent, M Hotel Saigon on 17 Jan 2020
Dear Lisa, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Hotel Saigon. We look forward to welcoming you back in the near future! Have a wonderful day,

8/10 Good

Sugi, Tokyo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方々が皆にこやかで、対応も迅速でとても良かったです。 部屋も広く清潔で良かったですが、サイドテーブルやソファなどがあるともっと寛げたかと思います。
Stayed 2 nights in Jan 2020
Response from Reservation Agent, M Resort Phu Quoc on 28 Jan 2020
Dear Sugi, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. Thanks for your ideas and suggestions. I will propose to the manager about a sofa and side table in the room. We look forward to welcoming you back in the near future! Have a wonderful day,

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservation Agent, M Hotel Saigon on 17 Jan 2020
Dear Shoko Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Hotel Saigon. We look forward to welcoming you back in the near future! Have a wonderful day,

8/10 Good

Elisabeth

Stayed 7 nights in Dec 2019

4/10 Poor

Helene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bygge larm med start kl 6.00 om morgenen , Umuligt at slappe af ved poolen pga larm
Stayed 4 nights in Dec 2019
Response from Reservation Agent, M Hotel Saigon on 17 Jan 2020
Dear Helene, Thank you for staying at M Hotel Saigon. We really appreciate your constructive comment. It gives us a chance to be better. We already addressed your concerns about "morning noise" to our manager and shared among our team for immediate improvement. We look forward to seeing you again in the near future and to serve you better. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, beautiful interior design, great pool and awesome breakfast is also included. Would definitely recommend this place to anyone who is looking forward to a great time in Phu Quoc!
Stayed 3 nights in Oct 2019
Response from Reservation Agent, M Resort Phu Quoc on 4 Nov 2019
Dear, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Ressort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다.
밝고 친절한 리셉션 과 스탭들, 안정된 리조트 문화
Stayed 3 nights in Aug 2019
Response from Reservation Agent, M Resort Phu Quoc on 7 Sept 2019
Dear, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Resort Phu Quoc. We look forward to welcoming you back in the near future! Have a wonderful day,