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Reviews of Residence Inn Phoenix Gilbert

3 out of 5
Residence Inn Phoenix Gilbert
3021 E Banner Gateway Dr, Mesa, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 199 out of 281 reviews" "
Rating 8 - Good. 60 out of 281 reviews" "
Rating 6 - Okay. 12 out of 281 reviews" "
Rating 4 - Poor. 6 out of 281 reviews" "
Rating 2 - Terrible. 4 out of 281 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

jason

Travelled with family and small children
Liked: Amenities
On our fourth night here our car was put on blocks, window smashed in and all four tires and rims gone on our suv. They had video of the guys doing it but the police have no idea who it is just that it’s happening a lot around that area. The hotel didn’t seem to care. It was very disappointing. We didn’t have anything fancy on our 2018 suv.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and hotel was great
Stayed 2 nights in Mar 2024

4/10 Poor

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The facility is nice. However, housekeeping does not exist. They never came and cleaned our room or took and replaced the towels. We stayed for several days and never had housekeeping. We inquired about it and still, nothing. So, if you like living amongst accumulated garbage and used towels, this is the place for you.
Stayed 4 nights in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jerry

Travelled with partner
Only complaint, the hot water in the shower was not real hot.
Stayed 7 nights in Feb 2024

6/10 Okay

Daniel E., King City

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was fine, it was slightly less than you would expect for a Resident Inn. Trash cans were left in the hallway.
Stayed 2 nights in Jan 2024

10/10 Excellent

Barbara, Pansey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Process to check in was fast and easy! Ben was amazing and so helpful.
Stayed 1 night in Jan 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Bonvoy line is good choice.
Love the Bonvoy by Marriott, second one in week and a half. Fairfield had a more comfortable bed, than residence inn, which was to hard.
Stayed 1 night in Dec 2023

6/10 Okay

Deidra

Stayed 1 night in Dec 2023

10/10 Excellent

David, Pine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to make a last minute reservation to get out of a problem with the room at a nearby hotel. Wow the difference between the two hotels, it was like night and day. The Residence Inn in Gilbert was so much more of a good quality hotel that it saved our Thanksgiving holiday, which we were in town to celerated family. Thanks again to the top notch staff and Management! Great job!
Stayed 2 nights in Nov 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
clean and bed was very comfortable it was great having transportation to and from airport.
Stayed 5 nights in Nov 2023

8/10 Good

Jenna

Liked: Cleanliness, staff & service
There are four things a person looks for in a hotel: clean, good bed, TV, and staff. This hotel is wonderful. Only problem was the TV in my room this stay didn’t work and no one seemed to know how to fix it.
Stayed 2 nights in Nov 2023

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room maid service
Would have liked more options to clean our room.
Stayed 6 nights in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay for a nearby wedding. Comfy beds, and Great Shower!
Stayed 3 nights in Oct 2023

8/10 Good

ALLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise
Stayed 2 nights in Oct 2023

8/10 Good

Crystal

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with a girls soccer team playing a weekend tournament. It was a great place for the team to bond when not playing and parents to relax. We loved being able to walk to Jamba, Starbucks, fast food, and a bar/grill for dinner.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The the suite was very spacious and clean. We had a blast with our big room. I loved the complimentary body soap; it smelled like fresh flowers.
Stayed 1 night in Oct 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and accessible.
Stayed 3 nights in Sep 2023

10/10 Excellent

brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the best guest service at this location! We had an issue with our room and bed size and the ladies at the front desk (Savannah and Meagan) took care of it so quickly and with no issue! We will definitely use this location again!!!
Stayed 4 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Ashley

Stayed 2 nights in Aug 2023

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Mia-Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and knowledgeable about the surrounding area.
Stayed 1 night in Jul 2023

8/10 Good

Naomi

Stayed 7 nights in Jul 2023

10/10 Excellent

Natilee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied with staff, breakfast was amazing! Property clean and convenient, close to convenient stores, coffee shops. Rooms were clean and comfortable. Needs upgrade though.
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2023

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that we could walk to a few close by places. We also enjoyed the heated pool.
Stayed 6 nights in Apr 2023
Response from Phillip S on 12 Apr 2023
Thank you for the kind words regarding our hotel! We hope to see you again soon!

8/10 Good

randy

Liked: Cleanliness, staff & service, property conditions & facilities
Good, noisy w/ construction
Stayed 5 nights in Mar 2023
Response from Phillip S on 20 Mar 2023
Thank you for the feedback on our hotel! They do have a staging area on the backside of the hotel however they are going to be done next month! We hope to serve you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Phillip S on 15 Mar 2023
Thank you for your feedback on our hotel! We hope that you had an amazing stay with us! We look forward to serving you again in the future.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good here.
We had a great stay here, super friendly staff and the few small issues that came up were handled immediately. The room was clean and comfy , breakfast was delicious with lots of options. Very much recommend.
Stayed 5 nights in Mar 2023
Response from Phillip S on 8 Mar 2023
Thank you so much for your feedback on our hotel! We are glad that you had a great stay. Thank you for the kind words regarding our staff and breakfast! We hope to see you again soon!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff, great room, convenient and close to restaurants and freeway.
Stayed 1 night in Feb 2023
Response from Phillip S on 20 Feb 2023
Thank you for your feedback and the kind words regarding our hotel and staff! He hope that you had a great time in Gilbert! We hope to see you next time your in the area!

10/10 Excellent

Mary Jo

Stayed 5 nights in Jan 2023
Response from Phillip S on 8 Mar 2023
Thank you for reviewing our hotel! We hope to see you again soon!

10/10 Excellent

Beth, Maquokets

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast choices!
Stayed 5 nights in Jan 2023
Response from Phillip S on 1 Feb 2023
Thank you for reviewing our hotel! We are glad that you had a nice stay! Please let us know if you are going to be in the Gilbert area again and we can help you with your reservation! Hope to see you soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Phillip S on 8 Mar 2023
Thank you for your feedback on our hotel! We hope to see you again soon!

8/10 Good

Charles

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The room and the hotel were clean and tidy but there was burnt popcorn smell in the room. There was also a lack of usb ports in the room. Lighting was good and the location offered multiple walkable dining opportunities
Stayed 2 nights in Jan 2023
Response from Phillip S. on 23 Jan 2023
Dear Charles,Thank you for your feedback on our hotel and your kind words regarding our cleanliness. We are scheduled to have a room renovation coming up in July of this year and will be adding more USB ports in the room! Thank you again for your feedback!

10/10 Excellent

Odilon

Stayed 1 night in Jan 2023
Response from Phillip S on 8 Mar 2023
Thank you for reviewing our hotel! We are glad that you had a great stay with us! We hope to see you again soon!

10/10 Excellent

Ramona

Stayed 1 night in Dec 2022
Response from Phillip S on 29 Dec 2022
Thank you for your review of our hotel! We hope to see you again soon!

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and prompt !
Response from Phillip S on 26 Dec 2022
Thank you for your kind words regarding our staff! I hope that you had a wonder stay and a great holiday season!

10/10 Excellent

Paula

Stayed 1 night in Dec 2022
Response from Phillip on 5 Dec 2022
Thank you for your review of our hotel! We look forward to serving you again in the future.

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay for 10 days due to an family member. Accommodations were great and staff was very friendly and helpful.
Stayed 8 nights in Nov 2022
Response from Phillip S on 21 Nov 2022
Thank you for your kind words regarding our hotel! We always strive to provide the highest levels of hospitality and service to all of our guest! We hope to see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice home away from home.
Stayed 5 nights in Oct 2022
Response from Phillip on 16 Oct 2022
Thank you for your kind words regarding our hotel Richard! I hope that you can come back and see us again soon!

8/10 Good

Pennington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Front Personnel were all professional on each shift. Much appreciated.
Stayed 5 nights in Oct 2022
Response from Phillip S on 11 Oct 2022
Thank you for reviewing our hotel Pennington! Thank you very much regarding the kinds words regarding our staff! We always strive for 5 out of 5! If there was anything that we could have done to make your stay better, please feel free to contact me! Thank you again for staying with us and your review!

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Quick comfy stay
We stayed for one night. The people at the desk were personable and helpful. Everything was clean. The room was nice and the bed was comfortable.
Stayed 1 night in Aug 2022
Response from Phillip S on 22 Aug 2022
Thank you for reviewing our hotel and you kind words regarding our rooms and staff. I hope to see you again soon at the Residence Inn Phoenix Gilbert. Please feel free to contact us with any assistance you might have.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great room but no hair dryer or room safe.
Stayed 1 night in Aug 2022

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Phillip S on 10 Aug 2022
Good Morning Henry, Thank you for reviewing our hotel! We hope to see you again soon and provide you with an outstanding stay!

10/10 Excellent

Stephen

Stayed 1 night in Aug 2022
Response from Phillip S on 9 Aug 2022
Good Afternoon Stephen, Thank you for reviewing our hotel! We hope to see you again soon!