Interior

Reviews of Mövenpick Resort Phan Thiet

5 out of 5
Mövenpick Resort Phan Thiet
Hon Gio - Thuan Quy Street, Tien Hoa Hamlet, Tien Thanh Commune, Phan Thiet, Binh Thuan

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 24 reviews" "
Rating 8 - Good. 4 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

9.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Ellie Dang on 9 May 2024
Xin chào Maribel,I'm thrilled to hear that you really enjoyed your experience at Movenpick Resort Phan Thiet and you were happy with our service. Thank you for your sharing. We appreciate all the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future.Sincerely,Ellie DANGFront Office Manager

10/10 Excellent

Vlastimil

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good hotel, but bad location.
Stayed 3 nights in Apr 2024
Response from Ellie Dang on 9 May 2024
Xin chào Vlastimil,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Movenpick Resort Phan Thiet.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Ellie DANGFront Office Manager

2/10 Terrible

Mayumi

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have traveled and stayed several movenpick hotels and I loved every single places. But definitely I cannot recommend this place. Dining option is very limited, staff is awful. No one understands English and service is so bad. Gorgeous pool but pretty much that’s it. Nothing else to do, terrible service and terrible food. I will never come back and I cannot recommend this place unless you speak language or stay there only one night. This hotel makes me question Movenpick branding.
Stayed 4 nights in Apr 2024
Response from Ellie Dang on 9 May 2024
Dear Mayumi,Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your stay. We appreciate your loyalty to Mövenpick hotels and regret that we fell short of your expectations this time. Rest assured, we are taking your comments seriously and will address the issues raised regarding dining options and staff service. We also try to our best to made you more comfortable and hotel support for your shorten stay with the refund even the non-refundable in Term& Conditions. We wish with all the things we did will help you more enjoy of the stay in Phan Thiet. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Ellie DANGFront Office Manager

10/10 Excellent

kevin

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Ellie Dang- Front Office Manager on 3 Apr 2024
Xin chào Kevin,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Movenpick Resort Phan Thiet.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Ellie DANGFront Office Manager

2/10 Terrible

Tram

Stayed 3 nights in Jan 2024

10/10 Excellent

Larry, Eagan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars.. All expectations fits perfectly.. I don't have any negative takeaways.. Very pleased with this property..
Stayed 2 nights in Jan 2024

10/10 Excellent

Ashish

Stayed 2 nights in Nov 2023

8/10 Good

Nam

Stayed 1 night in Oct 2023

6/10 Okay

Ek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We paid over usd180.- per night for 2 adults and 1 kid but they cannot even give one more free water bottle(provided free 2 bottles). This is first time ever to face this kind of cost conscious hotel management.
Stayed 1 night in Sep 2023

8/10 Good

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Michael, Elk Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, beautiful view and very nice room, nice pool, the staff is very friendly…. Asked us for opinion when we leave…. Deèinitely recommend this resort to my family….
Stayed 1 night in May 2023
Response from hb6y9-fo2 on 9 May 2023
Dear Mr. Michael,Special warm greetings from Mövenpick Resort Phan Thiet!Thank you Mr. Michael for taking the time to share your stay and satisfaction with our service.I will share this positive feedback with the entire staff so we know we are doing well and will continue to grow and do better.Dear Mr. Michael, thank you again for sharing your review of Mövenpick Resort Phan Thiet.We look forward to welcoming you back to Mövenpick Resort Phan Thiet in the near future and would like you to kindly contact me for further assistance, especially in arranging your next stay and family!Best regards,Thao BuiDuty Manager Front Office

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staffs and very polite staffs provide good services, excellent breakfast, restaurant cooks very good food for lunch and dinner. Beautiful resort, super clean, nice music, nice pool with clean water, nice gym room with alot of new equipment, I don't like the beach because it has alot of trash. Great resort for family to relax for vacation.
Stayed 2 nights in May 2023
Response from hb6y9-fo2 on 9 May 2023
Dear Mr. Peter,Special warm greetings from Mövenpick Resort Phan Thiet!Thank you Mr. Peter for taking the time to share your stay and satisfaction with our service. About the trash on the beach, we process to clean it 2 times per day. Mr. Peter, thank you again for sharing your review of Mövenpick Resort Phan Thiet.I will share this positive feedback with the entire staff so we know we are doing well and will continue to grow and do better.We look forward to welcoming you back to Mövenpick Resort Phan Thiet in the near future and would like you to kindly contact me for further assistance, especially in arranging your next stay and family!Best regards,Thao BuiDuty Manager Front Office

10/10 Excellent

Hieu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my family for a day but we had such the wonderful experience in the hotel. They have very professinal staff, nice pool views and so much clean room. Best service with the reasonable price. Will be back here soon
Stayed 1 night in Feb 2023
Response from GEM on 17 Feb 2023
Xin Chào Hieu,We very much appreciate your comments regarding your stay at the Mövenpick Resort Phan Thiet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Hotel Management

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is ok, the pool is not on the sunshine part. We could have an upgrade because we are gold member of Expedia but the refuse to upgrade even that is empty..they could promote the hotel by giving the upgrade.
Stayed 1 night in Jan 2024

4/10 Poor

BAGS CONNECTION

난장판 로비,,,
아이들이 로비에서 뛰어 놀면서 괴성을 지름. 제지하는 직원이나 아이들의 부모가 없음. 로비는 호텔의 얼굴인데, 너무 아쉬운 점이었습니다.
Stayed 1 night in Dec 2023

10/10 Excellent

CheolYeong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
무이네 최상의 시설
청결한 숙박시설 좋았습니다. 조용한 지역에 편히 쉴수 있었습니다.
Stayed 1 night in Dec 2023

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023