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"Although we really enjoyed our stay, a few things would’ve improved it. The bar stopped serving food very early, and we didn’t have a chance to get dinner, so I was kind of disappointed about that. Although there were a few friendly staff members, overall, I thought that people could smile more and be a little bit more friendly with gas. There was a few exchanges that I had with the front desk, where I didn’t find the staff members to be friendly, but a little bit brusque. The location is great."

"Excellent facility, converted monastery, helpful staff, nice breakfast included, close to historic aqueduct, attached restaurant-bar-cafe"

"Tired hotel. Restaurant area was dead even at 8pm.. we weren't even sure whether it was open. Ended up ordering Uber Eats."

"Great location next to Plaza Mayor, some street noise late at night."

"Great location on Plaza Mayor. Small room but good bed and nice shower, so who needs more. Did not need hotel breakfast; nice cafe right opposite hotel entrance."

"We like their valet parking, it is very helpful"

"The AC isn't working right, and when I called reception, they told me to open the window for fresh air. I emailed the manager but never heard back. I even spoke to her, and she confirmed the AC is broken and they're short-staffed (I had to go down to pick up an iron myself). Plus, there's no parking lot, so you have to find a spot on the street."

"Everything is good"

"The restaurant leaves much to be desired. My steak was on the tough side and at least 1/3 was fat. As far as the breakfast buffet, that was even worse. The place was understaffed, you literally have to get up and chase down a waiter to order your eggs which once they arrive are stone cold. The bread products everyday are stale, dry and tough In short the hotel’s gastronomy is very disappointing experience right down to the wobbly, useless bamboo prongs at the breakfast buffet. "