3 outdoor pools
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Reviews of Athena Waterpark Jomtien Beach

3 out of 5
Athena Waterpark Jomtien Beach
Jomtien Sai 2, Pattaya, Chonburi Province

Reviews

5.4
Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 4 out of 13 reviews" "
Rating 4 - Poor. 3 out of 13 reviews" "
Rating 2 - Terrible. 3 out of 13 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

?????????

Disliked: Cleanliness, property conditions & facilities
Wifi not use . No take care from agent
Stayed 1 night in Apr 2024

6/10 Okay

Adrian

Travelled with family
Liked: Cleanliness
great resort but tired decor and furniture
building amazing, waterpark amazing but room looked cheap with kitchen and furniture and beds requiring upgrading. All household quality not commercially fitted out and needs interior designer employed. Although called Athena it actually apartments owned by them inside the Atlantis resort so confusing. no reception and you have to phone them first for them to meet you with the keys.
Stayed 3 nights in Aug 2023
Response from Planb on 30 Aug 2023
Thank you for the review, we will improve it better.

2/10 Terrible

Vincent II

Travelled with family
I booked this property and paid for the reservation. After payment, I was informed that the room is not available. I asked for a refund of my payment but have not received yet. They have not updated Orbitz on the availability of the rooms.
Response from Planb on 26 June 2023
Thank you for the review, please contact your booking site we are following a policy

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, room comfort
Bed Bugs
Stayed 3 nights in Oct 2019
Response from Tom on 28 Apr 2020
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
There is nothing named “Athena”. On arrival at BKK airport, the taxi driver told me the hotel could not be found on google. I said that was impossible but true, I could not find it on google either. Too bad I did not do any fact check before travelling (Who would think we need to go through such troubles when booking with Expedia?). So I could only tell the driver to go to that address and let’s see. Later I found out that on that very morning the hotel sent me driving instructions for “Atlantics Condo”. But I thought it was junk mail (because I didn't book that thing) so I ignored it. Also a few days before checkin the hotel sent me email that I could find my keys in the red box on the second floor the building on the right. Of course I could not find that red “key box” on arrival. Later I found out that to access the second floor you need a key card to go through the door at the ground floor. So how could we do that BEFORE checkin? So on arrival at the gate the security guards kept asking me which building I was trying to access. Of course I had no idea and all I could do was to show them the Expedia booking confirmation. No one knows what is “Athena” and they literally wanted us to go away as we were blocking the traffic behind. Understandably they were just security guards and had no relationship to the so-called “Athena” hotel. Then I found out from my emails that the hotel did tell me to call a certain number on arrival.
Stayed 3 nights in Aug 2019
Response from Tom on 28 Apr 2020
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and after you booked we did send you a welcome email and SMS how to find out. The building you enter to the right is named Athena where we have our reception.

2/10 Terrible

Kim

Travelled with family
Disliked: Room comfort
Ei vastannut esittelyä.
Puutteellista ja rikkinäistä. Pesukone vuoti poistovedet lattialle, TV ei toiminut ollenkaan. Lattiavalaisimen johto oli viritelty pistotulppaan aiheuttaen sähköiskuja, puutarhanäkymä olikin autojen paikoitus kujalle. Altaalle pääsi 80m kävelyn ja 2 lukitun portin kautta, 5;lle hengelle saatiin 1 avain. Yleisesti ottaen koko asunnon kaikki kiinteät kalusteet oli rakennetty halvimmasta mahdollisesta lastulevy/melamiini levystä mallia jysk tai rusta. Kolkkoja betonikäytäviä, kulunutta ja nuhjaista. En suosittele.
Stayed 3 nights in Dec 2023
Response from Tom on 31 Jan 2024
Thank you so much for taking the time to share your experience of our hotel room! We truly appreciate your feedback. All our apartments are now renovated.

10/10 Excellent

thanawat

Travelled with group
Liked: Cleanliness, room comfort
ดีคับ
ตึกb ห้อง502-503 สะอาด วิวดี อุปกรณ์อำนวยความสะดวกครบ
Stayed 1 night in Dec 2020
Response from Jeab on 7 Dec 2020
ขอบพระคุณลูกค้าเป็นอย่างสูง โอกาสหน้าเชิญมาพักกับเราอีกนะคะ

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
位置還不錯，出社區就有7-11，對面就可以租到摩托車，但是房裡的設備老舊，椅子很髒有霉斑，房間冷氣會滴水，還會無故啟動，幸好客廳冷氣還算正常，最後把房間冷氣的總電源關掉，免強還算可以
Stayed 4 nights in Aug 2019
Response from Tom on 28 Apr 2020
感谢您的反馈，也感谢您与我们在一起！ 非常感谢您的反馈，我一定会让我们的团队了解我们将来可以采取的任何举措。 我们一直在努力改善客户的体验，因此听到您的建议将有助于我们前进。

8/10 Good

Sittiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ทั่วไป
สภาพโดยรวมดีมากยกเว้นแอร์ควรจะล้างฟิลเตอร์แอร์ เพื่อให้อุณหภูมิเย็นกว่านี้ตามที่ตั้งไว้ พนักงานให้การต้อนรับดีมาก มีอุปกรณ์ทำอาหารครบชุด สะดวกสบายใกล้ชายหาด มีโอกาสต้องกลับไปพักอีกแน่นอน
Stayed 2 nights in Jul 2019
Response from Jae on 8 Feb 2022
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback.

10/10 Excellent

Lilly, กรุงเทพ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
สวนน้ำ ห้องที่เป็นสัดส่วน มีความเป็นส่วนตัวสูง และไม่มีใครมารบกวน
Stayed 2 nights in Jun 2019
Response from Tom on 28 Apr 2020
ขอบคุณสำหรับความคิดเห็นของคุณและขอขอบคุณที่อยู่กับเรา! เราขอขอบคุณสำหรับข้อเสนอแนะของคุณ

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Das Zimmer war von der Ausstattung sehr gut. Leider mussten wir bei Ankunft 1 1/2 Stunden warten, bis jemand kam. Es wurde sehr schlecht Englisch gesprochen. Der Pool war eine Katastrophe. Er war zwar so gross wie auf den Bildern, aber er war grün und wenn man rein gegangen ist kamen Algen Fetzen hoch. Für den Preis leider nicht so gut..
Stayed 12 nights in May 2019
Response from Nanii on 31 May 2019
Vielen Dank für Ihr Feedback und Ihren letzten Aufenthalt bei uns. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die während Ihres Aufenthalts bei uns aufgetreten sind. Wir haben kürzlich die Dienste einer neuen Poolfirma in Anspruch genommen, die sich um den Pool kümmert. Wir entschuldigen uns auch für den verspäteten Check-in. Hvaing sagte, ich bin froh, dass Ihnen das Zimmer gefallen hat. Kommen Sie bald wieder

6/10 Okay

ทริปเปิดเทอม

Travelled with family
Liked: Amenities
สระน้ำเขียวไม่สะอาด ห้องพักกลางๆ ความสะอาดของห้องโดยรวมพอใช้ไม่แย่มาก ห้องน้ำไม่สะอาด ทุกอย่างพอรับได้ ที่จอดรถน้อยมากๆ ต้องออกไปจอดรถนอกคอนโดคะ เรื่องการรักษาความปลอดภัยในคอนโดเข้มงวดมาก
Stayed 2 nights in May 2019
Response from Mee on 25 May 2019
Thanks for the feedback and we're sorry about if our staff didn't clean your room enough. We will review your feedback for our future improvement plan. For the pool, since it belongs to the property management and now under maintenance, we can't do much about it and we're so sorry.

6/10 Okay

noppadon

Disliked: Staff & service
Stayed 1 night in Apr 2019
Response from Nanii on 22 Apr 2019
Thank you for your feedback.Your feedback constantly helps us improve and serve you better. We hope to have back again