Apartment, 1 Bedroom | Living room

Reviews of Citadines Austerlitz Paris

3 out of 5
Citadines Austerlitz Paris
27, rue Esquirol, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 423 reviews" "
Rating 8 - Good. 192 out of 423 reviews" "
Rating 6 - Okay. 53 out of 423 reviews" "
Rating 4 - Poor. 7 out of 423 reviews" "
Rating 2 - Terrible. 4 out of 423 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benilda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel needs some upgrades,the bathroom mostly. Other wise it is just fine and convenient
Stayed 4 nights in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness, room comfort
Nice basic hotel
Really wonderful stay, the pre preparation questions were very pointless as sent by the hotel, as we're not accommodated for what we asked for but it was ok and we had a pleasant stay :) staff were very friendly.
Stayed 4 nights in Nov 2023
Response from Guests Relations on 23 Nov 2023
Dear Dawn,We thank you for your stay and for your good review, even if we have not been able to satisfy all your expectations. We hope we will welcome you again in a near future.

10/10 Excellent

Robert, Langley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simple accommodation but clean and well appointed.
Stayed 1 night in Sep 2023
Response from Guest Relations on 7 Oct 2023
Dear Robert,We would like to thank you for having taken time to give us feedback on your recent stay in our residence. We are happy to see your excellent rating and to see that we were able to make your stay as pleasant as possible.We hope that you will allow us another opportunity to welcome you again in the future.Best Regards,

10/10 Excellent

Bailie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very easy to get around
Stayed 4 nights in Aug 2023
Response from Guest Relations on 7 Oct 2023
Dear Bailie, We are delighted to see that you had a pleasant stay in our residence. We thank you very much for your comments and for the excellent rating. We look forward to welcoming you again to one of our many residences in Paris.Sincerely,

10/10 Excellent

Chengyu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very easy booking online. Close to transportation. Very friendly staff and management. Safe and comfortable. Convenient in and out. Strong wifi. Very good coffee facility. Beautiful yard. Clean cooking area with refrigerator (and dishwasher in some rooms). Good dish-wares. Very organized laundry facilities. Very likely to come and stay again.
Stayed 8 nights in Aug 2023
Response from Front desk on 7 Sept 2023
Dear Chengyu,Thank you for taking the time to write this review.Receiving such feedback from residents like yours, inspire us to continually improve our service delivery.We look forward to welcoming you again at our property.Yours sincerely,

8/10 Good

Mayu

Stayed 3 nights in Jul 2023
Response from Front desk on 9 Sept 2023
Bonjour,Nous vous remercions pour votre notation.Nous avons été ravis d'apprendre que vous aviez apprécié votre séjour chez nous et sommes également heureux d'avoir répondu à vos attentes en termes de services et de qualité. Nous espérons vous accueillir à nouveau très prochainement dans notre résidence.Cordialement,.Cordialement,

8/10 Good

Francois

Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a week at this property. It is well managed, clean, comfortable, quiet and well priced. Antony , who works the front desk, is a pro. He is quick to help and assist with any issues. He helped us wrap a large tray we purchased so we could get it flight ready. When I forgot my tablet at the hotel, he arranged to have it delivered to me. He is a star!
Stayed 7 nights in Jun 2023
Response from Guest Relations on 2 July 2023
Dear Francois, We thank you for your stay and we are delighted that you had a pleasant stay at the residence. We are glad that you liked the comfort of our rooms, the tranquility as well as the price. Thank you for the good comments regarding Anthony, your compliments will be shared with him.We will be happy to welcome you again on a future visit to Paris.Best Regards,

10/10 Excellent

Ho Saey

Liked: Cleanliness, amenities, property conditions & facilities
The counter staff have been very helpful. I was having issues with my next accommodation booking in another French city and they assisted me as I could not speak French and was new in town. Would highly recommend the hotel to anyone coming to Paris. The place was highly accessible by metro and was near 2 supermarkets.
Stayed 3 nights in Jun 2023
Response from Guest Relations on 7 June 2023
Dear Ho Saey,We thank you very much to have chosen our residence for your stay.We are happy to read your good review and to read that we have been able to meet your expectations.It will be a pleasure to welcome your again in a near future.

10/10 Excellent

Andrei

Liked: Cleanliness, amenities, property conditions & facilities
Very good location and confortable beds :)
Stayed 3 nights in May 2023
Response from Guest Relations on 3 June 2023
Dear Andrei,We would like to thank you for having taken your time to give us your feedback in regard to your stay in our Residence and for this excellent rating.We happy that you liked the comfort our beds as well as our location.We hope that you will allow us another occasion to welcome you in one of our many Residences in the future.Best Regards,

8/10 Good

Luc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located, easy access to Metro lines, friendly and helpful reception staff. No air conditioning could be a health/comfort issue. The fan just help a little.
Stayed 9 nights in May 2023
Response from Guest Relations on 3 June 2023
Dear Luc, thank you for taking your time to give us feedback regarding your stay in our Residence and we are glad that you enjoyed our location. Your kind remarks on our Reception staff will be shared with the team.Your suggestions for improvement are important to us and will be passed on.Hoping to welcome you again in the future.Best Regards,

10/10 Excellent

Shatha

Travelled with family
Liked: Cleanliness, room comfort
Comfortable quiet place
It was great but when we chike out we had abig choke since we tikd the guy on the resection that we have 6 bags thatt shold be in the hotel because we will back next day but he sayed after we bring them down that he do not have enough space
Stayed 14 nights in Feb 2023
Response from Guest Relations on 26 Feb 2023
Dear Shatha, Thank you for taking the time to write this very encouraging review. we will pass it on to the whole team because comments like yours push us to outdo ourselves and to offer an ever more warm and pleasant service. We are delighted to learn that your stay was pleasant.We are apologize for the misunderstanding about leaving your luggage. As our luggage room is very small and is used everyday for our arrivals and departures, only a few luggage of small size per guest can be left overnight.Our team at Citadines Austerlitz will be more than happy to welcome back again today, Sunday.Best Regards,

8/10 Good

Ethel

Liked: Cleanliness, room comfort
Hotel is in a quiet location. Front desk staff was very helpful and friendly. Needed to request a hairdryer and extra blankets and was able to quickly pick up at the lobby. We stayed on the first floor next to the lobby. It was surprisingly quiet considering the other guest checking in and going up and down the elevators. Room was comfortable. I would stay here again.
Stayed 2 nights in Feb 2023
Response from Guest Relations on 26 Feb 2023
Dear Ethel, Thank you for taking the time to write this encouraging review, comments like yours push us to outdo ourselves and to offer an ever more warm and pleasant service. We are delighted to learn that your stay was pleasant.We hope that you will allow us another opportunity to welcome you again in one of our many Residences.Best Regards,

8/10 Good

Carol

10/10 Excellent

Larry

Stayed 11 nights in Dec 2022
Response from Guest relations on 28 Dec 2022
Dear Larry,Thank you very much for having chosen our residence for your stay in Paris.We are glad to see that we have met your expectations and we hope to have the pleasure to welcome you again the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They are very nice and friendly
Response from Guest relations on 19 Dec 2022
Dear Benilda,We thank you very much for your recent stay.We are glad to read that you enjoyed it.It is so important for us to satisfy our guests expectations.It will be a pleasure to welcome you again a next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It is excellent as always
Response from Reception on 6 Dec 2022
Dear Benilda,We thank you for your good comment.It is a pleasure to read that we have met your expectations.We look forward to welcoming you again.

8/10 Good

Juri

Stayed 7 nights in Sep 2022

10/10 Excellent

Nina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

6/10 Okay

Donna

Travelled with family
Small hotel
I was disappointed with the condition of hotel. Found it looked worn out. Our 1 bedroom was tiny and kitchen not well stocked. The garbage bin in kitchen was not emptied and was dirty. We had no cutlery etc.
Stayed 2 nights in Jan 2022
Response from Reception on 21 Jan 2022
Dear Donna, We thank you for your stay at the residence. We regret that the accommodation and the residence did not live up to your expectations. The cutlery is in a drawer, suspended above the sink. If we had known that you hadn't found them, we could have explained to you. We apologize for the trash can. This has been escalated to the service concerned so that it cannot happen again. We hope to have the opportunity to welcome you again in anyone of our serviced-residences to allow us to leave you a better impression. Best regards

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, room comfort
Lovely apartment, great location
Stayed there with my parents as mum had appointments at the nearby hospital. It was a very clean and friendly apartment and the staff went to great length to accommodate an extra person. Very good location close to numerous buses and metro stations
Stayed 4 nights in Nov 2021
Response from Reception on 3 Dec 2021
Dear Mrs Irene, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering high quality service. Once again, thank you for making us one of your preferred accommodation choices. We look forward to the pleasure of welcoming you again soon at Citadines Austerlitz. Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was very nice and friendly
Stayed 3 nights in Nov 2021
Response from Reception on 28 Nov 2021
Dear Benilda; We thank you very for your good review. It is a real pleasure to read that we have met your expectations. We hope to welcome you again for a next trip in Paris.

10/10 Excellent

Simona

Liked: Cleanliness, room comfort
Excellent hotel for the price
Excellent hotel for the price. Although it is not Paris center, 5 minutes walking to Metro stations and supermarkets. Spacious and clean room. The staffs were friendly and helpful. I will definitely recommend this hotel!
Stayed 5 nights in Nov 2021
Response from Tiffani - Receptionnist on 23 Nov 2021
Dear Mrs Simona, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering high quality service. Once again, thank you for making us one of your preferred accommodation choices. We look forward to the pleasure of welcoming you again soon at Citadines Austerlitz. Yours sincerely,

6/10 Okay

Soumik

Travelled with partner
Disliked: Amenities, property conditions & facilities
No amenities in the room, cigarette smoke smell in the corridors even that it’s a non smoking hotel. General condition of the room was ok. Paint peels, skirting board coming off. And the toilet looked really basic. 1 star.
Stayed 4 nights in Oct 2021
Response from Reception on 7 Nov 2021
Dear Mr Soumik, Thank you for taking the time to write this review. Receiving your feedback help us to continually improve our service delivery. We hope to see you again soon in our residence for another opportunity to serve you better. Yours sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Home from home
Like home from home. Can't wait to stay there again!
Stayed 6 nights in Oct 2021
Response from Reception on 16 Oct 2021
Dear Madam/Sir, We thank you for your stay. We are happy to see that we have met your expectations. We hope to welcome you again in an near future. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
The location is very nice. The room is very comfortable. WIFI OK. However no cleaning because of COVID.
Stayed 4 nights in Feb 2021
Response from Reception on 13 Feb 2021
Dear Madam, Sir, We thank you for your reservation and for having taken of your time to share your experience. We are pleased to see that you enjoyed your stay and the room. Weekly cleaning are included for stays over 6 nights. Some extra cleaning can be ordered. We hope to welcome you again

8/10 Good

Marinette

Travelled with family
Liked: Room comfort
Great location and service
Good quiet location, staff are very professional, friendly and very helpful. a lot of shops around the hotel, that is perfect.
Stayed 4 nights in Oct 2020
Response from Reception on 10 Nov 2020
Dear Marinette, We thank you for your stay and for your positive feedback. It is a pleasure to see that you enjoyed your stay, the location of the residence and the staff. We hope to welcome you again soon.

8/10 Good

melik Zourir

Liked: Cleanliness, room comfort
apart hotel in the River Seine. clean, comfortable
Citadines is a apart hotel with a small kitchen and fridge, location is near the river with a lot of activities.
Stayed 1 night in Jun 2020
Response from Guest Relations on 17 June 2020
Dear Melik, We would like to thank you for your great review. We hope to welcome you again in the near future. Best regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On the last day the guy at reception asked us did we have breakfast and when we say we did he said it would be 10 euro per person. We thought it was complimentary since there are no signs in reception, breakfast room or in your rooms. I’m coeliac so I couldn’t eat the breakfast. So very poor communication
Stayed 4 nights in Feb 2020
Response from Caroline on 22 Apr 2020
Dear Guest, We took good note about your remarks and we will foccus our efforts to seek improvevements on this area. Kind regards,

8/10 Good

GG, London

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Very good aparthotel. It is our second stay. I will be back again.
Stayed 3 nights in Feb 2020
Response from Ophélie on 11 Feb 2020
Dear Guest, Thank you for your very encouraging feedback. We are happy to hear that you enjoyed your stay with us and that we lived up to your expectations. We look forward to seeing you soon in our residence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2020
Response from Caroline on 5 Feb 2020
Dear Guest Thank you for your feedback! Kind regards

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019
Response from Guest Relations on 18 Dec 2019
Thank you very much for staying with us and for sharing with us your precious feedback which we will share with our team. We hope to welcome you again in our Residence.

10/10 Excellent

NIRMALA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happiness in Austerlitz
This is the first hotel we have stayed in where there were recycling facilities and guests are given the option to do so very easily. I am amazed. The room is well designed, with the small but functional kitchen around the corner. We were able to make simple meals there. An extractor hood would be good. But there were very good food options around, even for vegetarians. The Vietnamese food on the main street was very good and the organic Carrafour opposite us extremely convenient. The street is quiet and calm, with plenty of cafes around, good access to two metro lines within 5 minutes and the same for buses. There is a direct bus to the Louvre and Centre Pompidou. We will return.
Stayed 5 nights in Nov 2019
Response from Guest Relations on 30 Nov 2019
Dear Nirmala, Thank you very much for taking your time to give us your encouraging feedback, which we will share with the entire team. We are glad to learn that you enjoyed your stay with us and appreciated the location of our Residence and our facilities. Our Guest's feedback help us to improve on the quality of our services. We hope that you will allow us another opportunity to welcome you in any of our many Citadines Residences in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at five different Citadines apartment hotels in France, including Citadines Austerlitz. This seems to be one of the older properties and, in fairness, the tariff probably reflects that. Nonetheless, I had a pleasant 5 night stay, the location is excellent and the concierge staff are lovely.
Stayed 5 nights in Oct 2019
Response from Guest Relations on 30 Nov 2019
We are glad that you enjoyed your stay. Thank you very much for your positive feedback. We look forward to welcoming you again in one of our many Residences, in the near future.

8/10 Good

Verified traveller

Stayed 15 nights in Oct 2019
Response from Guest Relations on 1 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 8 nights in Aug 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be good to have broom to sweep floor during 5 day stay.
Stayed 5 nights in Aug 2019
Response from Guest Relations on 28 Aug 2019
Dear Karen, we are delighted to read your feedback relating to your recent stay with us and which we will share with our team. Your feedback will help us to continually improve on the services that we offer to all our guests. We have taken note of your proposition for a broom in our rooms. We also hope that you will allow us another opportunity to welcome you again, in the near future in one of our many Residences in Paris. Best Regards,

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Guest relation on 21 Aug 2019
Madame, Monsieur, Nous sommes ravis d'avoir su rendre votre séjour agréable et espérons avoir le plaisir de vous accueillir à nouveau.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good Quiet Location Friendly and Helpful staff Lovely garden good for Breakfast Generous room size Our second stay was just as good as the first and won't be out last
Stayed 3 nights in Aug 2019
Response from Guest Relations on 17 Aug 2019
We would like to thank you for choosing to stay with us for the second time. We thank you again for your positive feedback and are glad to learn that you had a pleasant stay. We would be delighted to welcome you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
We had a great stay here. The hotel is near metro stations, grocery stores, bakeries, restaurants, etc., and the staff was friendly and professional. The kitchen was convenient, and we enjoyed the little balcony. The laundry room in the basement was helpful, too.
Stayed 5 nights in Jul 2019
Response from Guest Relations on 28 July 2019
We thank you for sharing your experience in our apart'hotel, we are glad yourself and family enjoyed your stay with us, we will share your remarks with our entire team. We hope that you will allow us another opportunity to welcome you again to one of our many residences.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. It is on a quiet street in a residential area yet very convenient. Two metro stations (line 5 and 6) are both one block away. Two supermarkets and lots of restaurants nearby. 15 min walk to Seine River. My kids also did a run/walk to Louvre Museum in under 30 min. 10 min walk to Place D'Italie which has a shopping centre and even more food choices.
Stayed 4 nights in Jun 2019
Response from Guest Relations on 28 July 2019
We thank you for sharing your experience in our apart'hotel and that yourself and family appreciated the room, the staff and our location. We hope to get the opportunity to welcome you again in any of our Residences in Paris in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIt was a good choice because the situation near to the metro stations and the supermarkets
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Frank

Very nice hotel, for Paris. Paris hotels are often poorly maintained with tiny rooms and poor beds; this one is none of that: relatively spacious rooms, a good bed and the hotel is, inside, in good shape. It also offers private parking, and handy commodity in Paris. For Paris this is quite good, just don't expect this to be as nice as other hotels of the same chain: Paris simply doesn't offer that.
Stayed 2 nights in Nov 2018
Response from Front Desk on 28 Nov 2018
Dear Franck, We are happy to read that you enjoyed your recent stay at the residence, the studio itself and facilities. We hope to the pleasure to welcome you again in any one of our serviced residences.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time using Citadines.
I had always stayed in hotels when in Paris, but this time I tried the Citadines aparthotel. Glad I did it! The Citadines Austerlitz is in a quiet residential neighborhood just off of Vincent Auriol Blvd in the 13th Arr. This area has significantly improved over the past 10 yrs. The studio apt has a fully equipped kitchenette with a microwave, refrigerator, stovetop, cutlery, utensils, dinnerware, etc. Also has dishsoap, dishtowel, sponge, garbage bags. My unit had a balcony, which was nice. Tip: There is no maid service for stays 6 days or less, but everything you need is in the apartment, or else easy to get from the front desk or housekeeping. There are 2 supermarkets within a 5 minute walk ( Leader Price in Place Pinel and Carrefour Supermarket Paris Nationale just across Vincent Auriol Blvd). Both are low price. If you desire an Asian supermarket, then walk down to Place d'Italie, turn left onto Avenue de Choisy, and 1/2 block down on the left-hand side is Tang Freres Supermarche. They have everything! Citadines has free coffee/tea available 24/7. There is also a garden with table/chairs. It is close to Metro line 6- Nationale and Metro line 5- Campo Formio. The wifi is fine. There is a laundry room in the basement.
Stayed 6 nights in Oct 2018
Response from Reception on 16 Oct 2018
Dear Meredith, We thank you for having chosen Citadines Austerlitz once again and we thank you for your detailled review. It is a pleasure to see that you feel at ease at the residence and that you see all we try to improve. Look forward to welcome you again

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
It looked nicer online than in person. It was decent. Liked that the metro was nearby along with some other amenities. The staff was good and helpful. The place could use some updates.
Stayed 4 nights in Sep 2018

8/10 Good

Steven, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Paris, criteria included ease of access from Gare du Nord and to Gare Montparnasse
Stayed 1 night in Sep 2018

10/10 Excellent

Brad, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was very positive. The staff were pleasant and really helpful, and the room was quiet, well appointed, and (most importantly to us!) clean. Moreover, the hotel promptly provided a refund that was owing to us. If I must offer a tiny criticism it is that the lobby and building exterior are a bit run down and due for renovations, but the same can be said for a lot of buildings in Paris. So overall, we have no complaints and were very satisfied and would recommend this hotel to others looking for well-located, decent, reasonably priced accommodation.
Stayed 3 nights in Jul 2018
Response from Guest Relations on 5 Aug 2018
Dear Brad, Thank you very much for sharing your experience and compliments regarding your recent stay with us. We hope to have the pleasure to welcome you again.

10/10 Excellent

Tom, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff at the front desk.
Very helpful and pleasant staff at reception. They made all the difference! Room was also pleasant. Had a larger room at the end of the hall which was nice. Hotel is centrally located between two metro stops (one for line 5, the other for line 6). Very easy for sight-seeing. Would definitely stay there again!
Stayed 4 nights in Jun 2018
Response from Citadines Austerlitz Paris on 29 July 2018
Dear Tom, Thank you very much for your stay and for your good reviews. The comments about location of the residence and the staff will be shared with the team. We will have pleasure to welcome you again.

10/10 Excellent

Bipul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Pleasantly surprised. I had heard poor opinions of apartments in Paris. This really was very clean and the staff was most helpful.
Stayed 1 night in Dec 2017
Dear Mr. Bipul, We are delighted with your feedback about your recent stay with us and we have shared your compliments with our team. We hope that you will accord us another opportunity to welcome you in one of our many residences in the near future. Best Regards

6/10 Okay

Nicola

Liked: Staff & service, property conditions & facilities
ok to stay but noisy and dusty
apartment style room but noisy you could hear upstairs room clearly and also outside through the windows. The bathroom pipework was extremely dusty
Stayed 1 night in Nov 2017
Dear Nicola, We thank you for having shared your experience. It is a pleasure to see that you have liked the studio concept. However we are of course sorry that he did not give you entirely satisfaction. We hope to have the pleasure to welcome you again in one of our serviced-residences.