Outdoor pool, pool loungers

Reviews of Hotel Riu Plaza Panama

5 out of 5
Hotel Riu Plaza Panama
Calle 50, Urb. Marbella, Panama City, Panama

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1583 out of 2365 reviews" "
Rating 8 - Good. 518 out of 2365 reviews" "
Rating 6 - Okay. 132 out of 2365 reviews" "
Rating 4 - Poor. 55 out of 2365 reviews" "
Rating 2 - Terrible. 77 out of 2365 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two problems very quickly upon my stay (1) my keys or card keys would not work the elevators. I then had to stand in line for another 20 minutes to get new keys that only worked some of the time. (2) Air conditioning in my room was either ON or OFF. Temperature control was not working.
Stayed 1 night in Apr 2024

4/10 Poor

Lynn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, fixtures broken, poor quality food
Stayed 1 night in Apr 2024

10/10 Excellent

Fanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. Everyone is so nice 🙏 great experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly and helpful. Breakfast is best in the business.
Stayed 5 nights in Apr 2024

10/10 Excellent

Rickita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Room was huge, breakfast buffet was amazing! Pool and pool area was very nice with great service.
Stayed 3 nights in Apr 2024

8/10 Good

Roro

Travelled with group
Liked: Cleanliness, staff & service, amenities
Bathroom needs some remodel
Stayed 4 nights in Apr 2024

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was amazing !
Stayed 1 night in Apr 2024

10/10 Excellent

Saray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious, clean and nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Erchenel

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Erchenel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property is clearly dated it is being very nice kept. That makes this place wonderful
Stayed 1 night in Apr 2024

6/10 Okay

Chantelle

Wilson at the front desk is amazing great customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! We enjoyed everything about this property and the buffet breakfast was amazing and a total surprise! So many options! We enjoyed the Spanish restaurant and the pool. The city views from our room on the 28th floor were breathtaking! The room was spacious and comfortable. The only complaint we had was the bed was a bit hard for our liking! Other than that we were treated very well by all of the staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Suze, North Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely wonderful So the only thing i would say is that they charge for side condiments I had chicken wings i was charged for Buffalo sauce that was my only surprise to things after that i had a great time there
Stayed 5 nights in Apr 2024

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative to this hotel was the sewer smell out at the pool. Obviously not the hotel's fault since apparently Panama City has been struggling with their sewer smells and issues for some time but made it not very pleasant to sit by the pool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Graciela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with Awesome staff
Stayed 6 nights in Mar 2024

4/10 Poor

Evelyn

Liked: Staff & service
I didnt like the simple fact that i worked 2 days in arow with no sleep to spend 18 hours of a day driving here and there in Pa,,travel here frim newark for a day to see my dad and niece,for the front lady asking me fir a 4yr old ID in order to come in the room i pay for atleast 5 mins. I did travel far and dont come ever but once every few yrs
Stayed 1 night in Apr 2024

8/10 Good

Anya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were great
Stayed 1 night in Apr 2024

8/10 Good

Ailsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jazmin Griselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy profesional alado de mi habitación habían unos guest haciendo mucho ruido a las 12:00am llame a la recepción y rápidamente subieron a solucionar dicha situación mil gracias por tan gran atención todos desde el personal del desayuno coffee shop el restaurant español el restaurant de la picina todos muy especial gracias lo recomiendo cuando vuelva a Panama me hospedaré en el Riu hotel plaza the best
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Apreciada Jazmin Griselle,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
safe
Stayed 7 nights in Apr 2024

10/10 Excellent

Aurthorine Assure

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services provided were amazing,property great,surrounding was great ,the buildings were top of the tops i did enjoy my trip and stay.
Stayed 3 nights in Apr 2024

4/10 Poor

Alexander

Travelled with partner
Liked: Cleanliness
Fogged widows that obstructed the view. No vanity kits. Chipped bath tub. No bathroom robs, no slippers.
Stayed 2 nights in Apr 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a Haitian waiter at the restaurant that we had dinner at. He spoke French, English, Spanish and Portuguese. The service that he gave was the best that I have received in over 25 years of living in this country. Truly exemplary! I suggest that you promote him and have him train all of the wait staff in service. He is extraordinary!
Stayed 1 night in Apr 2024

10/10 Excellent

Dr. Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A superb stay. I’ll be back.
Stayed 4 nights in Apr 2024

8/10 Good

Anastacia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay, breakfast and room size were good however the bed and pillows were not comfortable. There was also a weird smell in the bathroom and corridors. The pool area was nice and the 24 hr cafe was convenient.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lourdes

Travelled with family
Liked: Amenities, property conditions & facilities
El hotel espectacular los trabajadores todos muy amables yo lo recomiendo sin pensar esta en un lugar muy centrico de la ciudad
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Apreciada Lourdes,Nos sentimos muy agradecidos por su valoración tan positiva. Es un placer para nosotros saber que cumplimos con sus expectativas y que los aspectos que ha valorado fueron de su completo agrado durante su estancia. Esperamos darle la bienvenida nuevamente muy pronto.Cordialmente, Hotel Riu Plaza PanamaOnline Reputation Manager

6/10 Okay

Andre, Ft Lauderdale

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
crowded restaurant and lack of support from staff
Stayed 1 night in Apr 2024

10/10 Excellent

Keisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a great place to stay. Friendly staff, great location, great food and very clean. The only small problem we had, was getting the proper amount of washcloths. The house keeping staff were very stingy with bating items. I even asked for one extra cloth, and the housekeeper told me no and was angry. Also the hallway on our floor smelled of mildew. The hotel should look into pumping some sort of fragrance in the hallways of each floor. Over all I would stay at Riu again.
Stayed 6 nights in Apr 2024

8/10 Good

Brenda

Travelled with family
Liked: Property conditions & facilities
nice
Stayed 6 nights in Apr 2024

8/10 Good

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient: in the business centre of the city, perfect breakfast, dining options, very friendly staff
Stayed 4 nights in Apr 2024

8/10 Good

Eduardo

Business traveller
Good. Clean
Stayed 2 nights in Apr 2024

2/10 Terrible

Mihret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Andre, Ft Lauderdale

Business traveller
is dirty Room isn’t cleaned daily Staff is usually tired and overwhelmed
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 25 Apr 2024
Dear Andre,Thank you very much for choosing us and for your feedback. All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Nonetheless, the departments in charge will be notified.We would like to thank you for having chosen our hotel.Best Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Alica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for our anniversary and it was great. The breakfast was amazing. They had so many options. It was close to everything which was a big plus. Great staff and great facility. Loved it!
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 25 Apr 2024
Dear Alica,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again!Love you back, Alica,Hotel Riu Plaza PanamáOnline Reputation Manager

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great breakfast buffet. Nice pool. Crowded on weekend, but tranquil during the week.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 25 Apr 2024
Dear Pamela,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn that you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.Warm Regards, Pamela!Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jan 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 25 Apr 2024
Dear Arturo,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Arturo!Warm Regards!Hotel Riu Plaza PanamáOnline Reputation Manager

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Roaches in room.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 25 Apr 2024
Dear Matthew,Thank you very much for choosing us.Nonetheless, we regret to learn of your discomfort.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Thyaeis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Was easily accessible to everything
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Orlando,We are delighted that your stay with us has been memorable.We hope that soon you can return to live an even better experience with us.All the best!Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and very easy to catch an Uber to surrounding attractions at a great price!!
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Tiffany,Thank you very much for your nice words and for your evaluation. We are very happy that you had a good holiday with us! We look forward to welcoming you again soon in one of our premises. With our best wishes we remain,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Aray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with a wonderful staff, they were always attentive and helpful. We had the breakfast packet and there was a large selection of food. We had dinner by the pool one night and the squash soup was superb. Our room had a wonderful view of Panama City and beyond and was extremely clean, no "hotel" smell anywhere, even the hallways smelled fresh. Will return to this hotel and recommend to others.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Aray,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Shavor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. Staff was very helpful and friendly, especially Francisco the waiter at breakfast.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Shavor,Thank you very much for sharing your positive impressions about your stay at our hotel. We look forward to welcoming you again soon.Best wishes, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the RIU Hotel the staff was friendly and very helpful. Rooms were always clean & tidy I would recommend anyone to stay there while in panama
Stayed 7 nights in Apr 2024

10/10 Excellent

Kelliann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast an RIU was amazing and the staff are very friendly
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 23 Apr 2024
Dear Kelliann,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Kelliann!Warmest Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Close to Everything Very friendly staff
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 23 Apr 2024
Dear Maria,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a nice safe area. Staff was friendly and helpful.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 19 Apr 2024
Dear Steven,Thank you very much for choosing us.Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. We will continue to work in order to improve and we would love to welcome you again soon, Steven.Kindest wishes!Hotel Riu Plaza PanamáOnline Reputation Manager

6/10 Okay

Shannette

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Was ok
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 18 Apr 2024
Dear Shannette, Thank you for choosing us and your feedback. We are glad that you were satisfied with your stay in our hotel.It is therefore our hope to welcome you back to our property in the near future.With our best wishes we remain, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing but not a party resort
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 18 Apr 2024
Dear Stephanie, Thank you for your 5-star review. We are thrilled to hear such wonderful feedback of your stay with us.It is our hope to welcome you back for another unforgettable stay in the near future!Warm regards,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Kaneisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did what it was supposed to. The breakfast buffet was definitely a great option, it’s very extensive. Menu doesn’t vary day by day. The hotel was clean, I sanitize and wipe hotels when I stay in them, and housekeeping was always available and friendly The hotel wasn’t 5 star but it definitely wasn’t bottom of the barrel, I would stay again. They have a pool, bar, and a great location, we were a short Uber ride to lots of restaurants and stuff. I’m not sure, as this was my first time in Panama, but the hotel was like moist. The ac was on, we switched rooms two days into stay because ours went out, but it remained moist in the air. It blows and we weren’t hot so no biggie to me. Overall great experience. Unless im on a staycation and I don’t plan on leaving hotel grounds I don’t spend much on hotels. I get what’s clean and serves its purpose Oh and they have pretty decent security. You have to give your room number to use the elevators on top of using a key card to start the elevators. And security was out front as well. I liked that. Thanks Riu !
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 18 Apr 2024
Dear Kaneisha,We are so grateful for your outstanding feedback.It is rewarding to read you enjoyed your stay at our hotel.We take note of your observation and we will continue working to make every stay memorable.We cannot wait to host you again!Loving Greetings, Kaneisha,Hotel Riu Plaza PanamáOnline Reputation Manager