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"Room are bed conditions,bed sheets never changed,Room curtains are terrible"

" I was very disappointed with my recent stay. The room felt outdated and unclean, and despite having a kitchen area, there were no dishes provided to actually cook with. Additionally, the parking and navigation in and out of the facility were incredibly difficult and poorly managed. The staff's unprofessional attitude made an already bad experience even worse."

"Had such a lovely time! Staff was very friendly and helpful and informative of the amenities and of things to do in the area. Our rooms were clean and comfortable. The food in the restaurant was great and we appreciated the vouchers to get a discount off of our meals. Will definitely be back as my partner enjoyed the gym and we both enjoyed the pool area as well !"

"Room had a nice view of ocean. Pool was clean and kids had good time "

"Will be back "

"This was my husband and I’s first time visiting Puerto Rico, and this resort made the experience even more special. The property is absolutely beautiful—the restaurants inside the resort were great, and the beach access was amazing. We especially loved the pool overlooking the ocean… such a dreamy view! The location is also a huge plus. There are plenty of food spots and shops nearby, and we loved that we could literally walk to La Placita de Santurce for nightlife and exploring. My only complaint would be the housekeeping staff. Even with the “Do Not Disturb” sign on the door, staff would knock very loudly multiple times, and on one occasion they even opened the door despite us saying we were okay. That part felt a bit intrusive and uncomfortable. Aside from that, the resort was clean, beautiful, and very aesthetic. Overall, we had a great stay and would definitely recommend it!"

"Staff was so nice, was able to let us check in early too!! "

"We really enjoyed our stay at Hyatt Vacation Club at Hacienda Del Mar! From the moment we stepped onto the property, the warm breezes and relaxed vibe set the tone for the trip. The room was lovely and the ocean view was unparalleled. The pool, Mahi Mahi restaurant and private beach were absolutely lovely. We found it very family friendly and loved having access to a full kitchen and washer/dryer. We enjoyed many local restaurants and excursions which were a short distance from this beautiful property. The staff was friendly and helpful. I would absolutely return. If you are Looking for a little slice of paraiso, you’ve found the right place!"

"Nice hotel decent location, not the best, fairly “middle of the road” and actually very expensive, but was good enough. Gym was fairly decent for a hotel gym, pool was very warm and pleasant. Rooms were average. Staff all very good."