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Reviews of Pavilion Motel & Conference Centre

3 out of 5
Pavilion Motel & Conference Centre
262 Fitzherbert Avenue, Palmerston North

Reviews

8.2

Very good

Rating 10 - Excellent. 62 out of 159 reviews" "
Rating 8 - Good. 63 out of 159 reviews" "
Rating 6 - Okay. 20 out of 159 reviews" "
Rating 4 - Poor. 8 out of 159 reviews" "
Rating 2 - Terrible. 6 out of 159 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Disliked: Cleanliness, amenities, property conditions & facilities
No working toilet, bathroom hand basin falling apart. Whole place looks like it’s waiting for the wrecking ball. This place is past it’s used by date by about 10 years.

2/10 Terrible

Romeo

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Basically, we have booked this motel, around January this year to ensure we have a place to stay on this busy weekend (Oct21-23) We arrived at the motel around 6pm, the manager said that they cannot accommodate us because there is flooding or some pipe that burst. They said that they have informed expedia two weeks ago but expedia never informed us about this.
Stayed 2 nights in Oct 2022

8/10 Good

Stephen

Travelled with pets, Travelled with partner
Liked: Staff & service
Pets permitted
Stayed 1 night in Jan 2022

2/10 Terrible

Cateline

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bro you gotta fix those overhead kitchen shelf. Ended up cracking forehead open (sorry about the blood).
Stayed 3 nights in Jan 2022
Response from Manager on 18 Jan 2022
Thank you for your feedback. At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

4/10 Poor

Lynette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were not advised that there would be no servicing when we checked in. Only found out the next day when we sought clean towels. Office was closed for the day and it was some concerted doorbell ringing before we got an answer. Clean towels were eventually found for us. Had argumentative neighbours using bad language.
Stayed 2 nights in Jan 2022
Response from Motel Manager on 7 Jan 2022
Thank you for your feedback. At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

6/10 Okay

Alasdair

Travelled with family
Disliked: Cleanliness
Property due for a proper clean and some maintenance to repair broken cupboards and bathroom fittings. However, price was about right for the things provided
Stayed 1 night in Dec 2021

2/10 Terrible

Martina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in a bad condition. Clearly not like any of the pictures they showed on the website.
Stayed 1 night in Dec 2021
Response from Motel Manager on 16 Dec 2021
Thank you for your feedback. At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

10/10 Excellent

Stephen, Westland

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, with parks closeby for our dogs to walk in.
Stayed 1 night in Oct 2021
Response from Motel Manager on 19 Oct 2021
Thank you for the review of our motel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay or recommend this place for anyone to stay. Stained carpet and stains on bedspread. Was not serviced apart from a pile of towels…some of them stained. Had to ask for more coffee.window was broken in the main bedroom so being winter was a problem.. the hand soap and containers for shampoo etc we wouldn’t dare to touch..overall a minus and very disappointed.
Stayed 4 nights in Aug 2021
Response from Motel Manager on 24 Sept 2021
Thank you for your feedback. At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Location
Stayed 1 night in Aug 2021
Response from Motel Manager on 3 Aug 2021
Thank you for your feedback. Could you please elaborate the issue and the name and booking dates

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very dirty. Carpet was disgusting and all bench surface's were stained. Bed side lamps were unplugged as no where for them to be able to be plugged in. Felt itchy on beds.
Stayed 1 night in Jul 2021
Response from Motel Manager on 25 July 2021
Thank you for your feedback. At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, central, only stopped over night whilst travelling north. Pet friendly was a bonus!
Stayed 1 night in Jul 2021

10/10 Excellent

CA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Very comfortable, warm, clean, spa bath and spacious with having a separate main bedroom.
Stayed 2 nights in Jun 2021
Response from Motel Manager on 9 July 2021
Thank you for the review of our motel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The Suite was very dated, it took forever for the heat pump to start working, I couldn't find the "Guide book" the bed was terrible, the pillows were terrible, and there was no milk in the fridge for a coffee in the morning.
Stayed 1 night in Jun 2021
Response from Motel Manager on 26 June 2021
Thank you for your feedback. At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay. Unit was spacious, clean and tidy. The heat pump meant it was nice and warm. Very convenient, only negative was the street noise.
Stayed 1 night in Jun 2021
Response from Motel Manager on 26 June 2021
Thank you for the review of our motel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It was clean and tidy but looking like it could do with a bit of maintenence ie missing a couple of lightbulbs in the bathroom.
Stayed 2 nights in Jun 2021
Response from Motel Manager on 26 June 2021
Thank you for the review of our motel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Verified traveller

Travelled with partner
Rooms rather tired. Clean and tidy enough but shabby and worn.
Stayed 1 night in May 2021
Response from Motel Manager on 26 June 2021
Thank you for your feedback. At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a two bedroom & the whole room was very spacious, neat & tidy. Great place.
Stayed 6 nights in May 2021
Response from Motel Manager on 26 June 2021
Thank you for the review of our motel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2021
Response from Raj on 26 June 2021
Thank you for the review of our motel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First off, the staff member who checked us in was really nice and helpful with information. He went through where to park as the parks are all allocated by space to each unit, however when we went to park, someone else had already parked in our space so has to park across the other side of the
Stayed 1 night in May 2021
Response from Raj on 26 June 2021
At Pavilion, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

8/10 Good

Dilshan, Auckland

Travelled with family
Liked: Staff & service, property conditions & facilities
Centrally located, safe and the hosts are extremely helpful and welcoming. It was the perfect spot for an overnight stay, on the road.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to where we needed to go. Motel itself could do with updating. Staff very friendly. Disappointed it cleanliness in the unit.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who created us from the beginning was awesome and accommodating. Nothing seemed a problem. Good facilities both in the rooms and available. Good location
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice park at end of road. Nice and quiet area. Rooms are well presented
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our suite perfect. The living space and kitchen were large. The kitchen was well stocked with dishes etc. Management was helpful.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a spa room, spa did not work, spoke to staff and they said they new it did not work, but had it had not been fixed. Hairdryer did not work. Some lightbulbs did not work
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to park, big room that was clean and tidy. Just what we needed for a night away with family.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money, clean and all you you needed for a holiday
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, with little road noise, or any other noise. Convenient.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fantastic for our small family on a quick stay in Palmerston North, the room was spacious, clean, and the in room facilities were good, we did note the bathroom was a little dated but this wasn't a problem and the overall room represented great value for money. The motel is close the park and only a short 10 minute stroll to town. We would definitely stay again. Thanks : )
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Helpful staff, very slow wifi, rooms need an update
Stayed 3 nights in Oct 2019

10/10 Excellent

Alysha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good little room for an overnight stay, handy to city centre
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The motel is close to Victoria Park, where I enjoys morning walks.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pleasent unit with shower over spa bath. Easy drive to town and close to Palmerston North Esplanade with lovely walks
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well set up rooms. Great basic cooking equipment. Clean.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Positives: Service was good, the property and room were clean, and the bed comfortable. The heat-pump was effective in warming the room. Negatives: The room had a cooking odour, the hair dryer smelt of burning when used and is attached to the wall and the carpet was worn in parts. The location of the property by a busy intersection means that traffic noise is high. Neighbours conversations are easily heard. Overall: a good place to stay for a night.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and tidy. The beds were comfy.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean well stocked unit with great extras , the location was awesome and the cost for two nights I couldn't find any better. Will definitely be booking again with the pavilion motel and conference centre again. thanks so much
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were very friendly and welcoming Beds were comfortable I had everything I needed for my nights stay
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice - couldn't turn on T.V and couldn't get reply from office when I called!! That was the only downside
Stayed 1 night in Aug 2019

10/10 Excellent

Stace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy parking great rooms. Staff were great
Stayed 1 night in Aug 2019

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
Excellent
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Affordable for one night and not too far to town. Being greeted by a friendloy face is aways a bonus
Stayed 1 night in Aug 2019