Palm Desert Apart Hotels

"While the staff members I encountered were friendly and pleasant, my experience was severely overshadowed by the unacceptable state of my room and a lack of follow-through from the management team. ​The Cleanliness Issues: We discovered several hygiene concerns that should have been caught by basic housekeeping: ​Dirty Linens: The bedsheets had a visible dried substance on them. ​Bathroom Hygiene: There was hair from a previous guest throughout the shower. ​Amenities: The refrigerator had not been wiped down and contained spills from prior use. ​The Service Failure: We reported these issues to the front desk and specifically requested that the sheets be changed and the room be cleaned. We returned in the evening to find that nothing had been addressed. Incredibly, the bed had been remade using the same dirty sheets, despite the stains being clearly visible through the fabric. ​Ultimately, we had to source clean linens and change the bed ourselves. ​Resolution: While I appreciate the verbal apology, being told the front desk "forgot" to relay the request does not rectify the situation. I paid for a clean, professional lodging experience and instead spent my time managing basic housekeeping tasks. Given that we spent our stay in "someone else’s filth," I would expect a formal response and a discussion regarding appropriate compensation for these sub-standard conditions."

"The room was great. Overlooking the golf course. Beautiful view. We booked a king room and paid for it but they gave us a queen. They wouldn’t refund us the difference. "

"Yes, really loved happy hours and breakfast"

"Beautiful property"

"Clean room. Nice staff."

"Ok"

"Great hotel for families because they have so many activities and pools. The restaurants were also great. "

"Convenient location close to stores and restaurants. A lovely courtyard/pool area. Helpful staff. "

"Located in a region where there are many resorts, this hotel provides little resort feel. "