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"Well maintained buildings and rooms. But there was no WiFi or supper available even though both were advertised."

"The property gives you high luxury in the middle of nature. But what makes the place exceptional is the services given by staff. They treat you like VIP from arrival to check out. I have done a lot of travel and hotels but this was so far my best experience. It brings two worlds together and it’s absolutely have to visit place if you are looking for safari lodges"

"You pay high $ value for this hotel and the first thing is the half mile road leading to hotel is nothing but pot holes and absolutely rugged. Entering the reception area, there was not enough light to fill in the forms, etc. Amenities in the room were less than adequate. Poor lighting and just one plug to use your charger hair dryer etc. BTW, no hair dryer. "

"I really enjoyed the hippos grazing at night. The staff also built us a bonfire the first night we were there and we were able to eat around it. The biggest problem was they said we were not expected ( even though my name was clearly on their guest list) and that they did not know we had a 6 year old with us. They were very confused at first and did not know how to handle the situation. One man was very unfriendly."

"I am really, really tired of hotels claiming that they have ‘free wifi’ (I stay in hotels >300 nights per year). This hotel had only intermittent electricity (so no power to the small fan in the room at night). In 48 hour stay perhaps 2 hours of connectivity. I encourage Hotels.com to add a third category “wifi MAY be available”"