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"The hotel was of a top quality, with high standards throughout, including a lovely comfy bed. Breakfast was; excellent, well cooked and well presented. Staff were quiet and courteous, though could have been more chatty. We stayed in room 7 ) which was lush, with lovely touches and tea coffee and juice were plentiful. The shower needs some attention. Lots of dirt and grime washed off the joints in the shower when showering and the temperature and water pressure did not meet the quality of the rest of the room. Though the bathroom was very clean overall, including fresh white towels. Sadly our stay was ruined by a drunk guest in the room next door (room 6). He decided to attempt to knock the hotel front door in just before midnight because he couldn’t figure out how to open any doors with his keys. We thought he was going to murder everyone in the building. We had to call the owners. It was apparent at this point that the owners do not stay in the building during the night and we were locked in the building with other guests with no security, concierge or night staff. This was quite scary. Someone else had called the police due to the threatening behaviour of th guest locked outside. We then had to spend the next hour waiting for the police and the owner to settle the drunk guest. The owners did no follow up and did not check in with us the next morning. Also just before the thuggery we heard every aspect of the guests up stairs having sex. This ruined our stay further. "

"The room key I had opened the door to another room! I stayed in room 212, and after a very long day I accidentally went to room 202 and opened up the door and entered the wrong room! After a moment or two of seeing the room wasn't presented correctly, the actual guest of room 202 opened the door and walked into the room whilst I was standing there. It was just a good job I wasn't in the shower, on the loo or getting dressed. As you can imagine, the other guest was quite shocked, as was I. I showed him how my key fit his door and I hadn't broken in. It appears that the room key is actually a master room key, so can fit any door and the same key lock for outside/late night access. No one came to the room to find out if I was OK, or needed anything. I'd not stay there again. It's a shame, as back in the day this must have been quite a lovely hotel, but now has been left in need of modernisation. Yes, the cost per room was quite competitive, but that isn't the point. Safety of guests should always be paramount of importance."

"Nice rooms, comfy beds, great staff, food was delish, a reasonably priced pint, what more do you want"

"Staff we had to move rooms after one night because the heating didn’t work and the shower was intermittent with hot water The staff were excellent on moving us"

"Phenomenal Hotel, Perfect location, great staff, beautiful food, personal service."

"Very comfortable pleasant stay"

"Gluten free breakfast options and gluten free beer in the bar. Friendly staff, great location and good value. "

"Really nice Staff!"

"Staff were lovely, room was very clean and we much appreciated the 3 mugs as we normally have to ask. My only criticism was the bed wasn’t very comfortable. "