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"Located near Pier 39 so was close to attractions, tours, eateries and transport. The waterfront was a hive of activity with lots of shopping available."

"No one goes out of their way to be helpful at this property. I booked for five days and arrived at noon to the hotel, obviously two hours before check-in and it's just horrible they want to charge $70 for early check-in. So off you go after a long flight if you don't want to spend the money. For a business hotel to have no in room dining service is pretty appalling, no breakfast in bed at this Sheraton. You can't even get lunch until 2:30pm at the restaurant. Who eats lunch at 2:30pm??? The straw that broke the camel's back was when I spent $60 for lunch to be delivered by Uber Eats, I couldn't get back into my room because the batteries had expired in the door lock so my room key didn't work. After going down to reception for the second time and mind you the same person I spoke with who supposedly called engineering didn't even recognize me. Unbelievable!! Finally asked to speak to the GM and someone came out and said she would at least take the $60 off my bill since my food was cold and proceeded to call engineering again. At least she tried to make it better but honestly after being locked out of my room for 35 minutes, cold food and all the other things that I found unpleasant about this "business hotel," I wouldn't stay again. Where's Gordon Ramsay when they need him?"

"Staff was very helpful."

"Great location across from the convention center/Petco Field/Gaslamp, nice shower set up with a rain shower. The rooms are in desperate need of an update with the furniture scratched and falling apart, holes in the carpet, the carpet so stretched/warped I couldn’t roll my suitcase over it. The tv’s are basically useless with a couple channels and no ability to stream or connect - the panel you see is either not connected or broken or maybe if you had a hdmi something would work. Staffing is so limited they had very little open in stark contrast to the resort fee - the bar opens at 4. There was nothing available before then. There is a lovely pool and bar… but the bar was never open. I left at 5:45 am and there wasn’t even anyone at the front desk. There was a kiosk to drop your key. So odd for a hotel of this size. The Holiday Inn in the middle of no where has more staffing and amenities. For three of the four days of my stay the 6th floor button was gone in one of the two elevators… it was annoying to figure that out. "

"Room was clean, parking garage was accessible although small for larger car. We’ll stay at the dextro again."

"What a great surprise. Hotel was very nice convenient to cable cars. I had a bad experience at a holiday inn in the past so this was not my first choice but this property really changed my mind. Staff was helpful and friendly"

"The hotel was fine but just very outdated. Our shower had 2 shower heads and one barely worked "

"Hotel is beautiful. Room was huge. Loved everything about it"

"Friendly staff and early check in accommodations. "