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"Lovely hotel. Great location and staff. The only thing that let it down was the air conditioning. "

"Properly breakfast menu, excellent family room"

"fabulous hotel (even while under construction) staff was wonderful - room was amazing "

"Good breakfast selection, really quiet room, exactly what we wanted (very convenient in location next to the train station and a short walk to the start of the Berlin Half Marathon). A great stay."

"Clean room. Near Berlin hbf."

"First class all the way. 5 stars for everything."

"Ideal location. Very quiet. Great lobby to unwind in."

"Awesome hotel, as expected from the price. Nice facilities and bar. Good location "

"I am disappointed with my recent stay at SANA Berlin Hotel, especially as I had a positive experience last year. The standard has clearly declined. On arrival, the apartment smelled of cigarette smoke, which is unacceptable in a non-smoking environment. Cleanliness was poor throughout , the dining table had visible marks from previous guests, and the headboard in the main bedroom had obvious spill stains, suggesting it had not been properly cleaned. Most concerning, the dishcloth by the sink was heavily stained brown, which is unhygienic and made the space feel dirty. There were also maintenance issues. The towel rail above the bath was skewed and appeared to be pulling out of the wall, giving a neglected and unsafe impression. Service was equally disappointing. For a week-long stay, I expected slippers and a robe to be provided as advertised without asking, particularly to use the pool facilities. By the second morning, when nothing had been provided, I had to request slippers and a robe myself, which should not be necessary. Overall, the apartment felt unclean and poorly maintained. This was a stark contrast to my previous stay and reflects a clear decline in standards. "