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"clean and tidy if being picky bathroom slightly small "

"All great apart from the charge of £20 per person to use pool facilities. Very disappointing as having travelled all day in the heat was looking forward to a cool down in the pool. "

"Excellent location in the historic heart of Chester. Spacious room, very comfortable and quiet. Wonderfully welcoming and very helpful receptionist who recommended restaurants and things to do. It’s always great to receive standout service, so thank you! The only very slight drawback with the room was that the shower was located over the bath rather than being separate. That said, lovely to have a bath in the room too. Excellent Elemis products also. Breakfast service was a little slow even though I went at a pre-booked time and it was quiet. But overall, I really enjoyed my stay and plan to return. "

"Weather was brilliant, food was brilliant, room was amazing we stayed in the prince of wales suite , drinks were very expensive and there were also suppliments to the food which we were not told about "

"The customer care here was exceptional except for the breakfast staff. I would have rated a 10 but the staff at breakfast did not match the positive care from all other staff we encountered "

"Lovely hotel and a superb location. The room was extremely roomy and comfortable I would definitely recommend staying here"

"Superb hotel and grounds and the pool and spa facilities were excellent. Great food and drink in the bar at not too extortionate prices. Would definitely stay again. "

"A pleasant stay in the town centre. The hotel is comfortable and well located - a few minutes walk to the river, walls and cafes. The breakfast was offered at a discount if you book with reception the day before. It includes a hot English breakfast and the usual continental items."

"The staff were very helpful. The food was excellent. "