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Spa World

3.5 star property
Family-friendly hotel with 8 restaurants and full-service spa

Choose dates to view prices

Spa World stands as a family retreat in central Osaka. Visitors enjoy the water park with its lazy river and waterslide, then recharge at one of eight restaurants. The hot springs provide perfect relaxation, and massages are available just steps from Tsutenkaku Tower.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Pool
  • Laundry
  • Free WiFi
The current price is AU$144
6 Nov - 7 Nov

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Superior Twin Room, Smoking (Room Type A, No tattoo allowed)

Superior Twin Room, Smoking (Room Type A, No tattoo allowed)

Superior Twin Room, Smoking (Room Type A, No tattoo allowed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Flat-screen TV
Separate bedroom
Shower/bath combination
Bidet
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Room (Room Type A, No tattoo allowed, Shared bathroom)

Japanese Room (Room Type A, No tattoo allowed, Shared bathroom)

Japanese Room (Room Type A, No tattoo allowed, Shared bathroom)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 25 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Twin Room, Smoking (Room Type B, No tattoo allowed)

Twin Room, Smoking (Room Type B, No tattoo allowed)

Twin Room, Smoking (Room Type B, No tattoo allowed)

Highlights

Flat-screen TV
Separate bedroom
Shower/bath combination
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Room (Room Type B, No tattoo allowed, Shared bathroom)

Japanese Room (Room Type B, No tattoo allowed, Shared bathroom)

Japanese Room (Room Type B, No tattoo allowed, Shared bathroom)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 22 sq m
  • Sleeps 3
  • 3 Twin Futons

View all photos for Room, Smoking

Room, Smoking

Room, Smoking

Highlights

Flat-screen TV
Separate bedroom
Shower/bath combination
Bidet
  • 50 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

View all photos for [main Building]Large Japanese Room

Meeting facility

[main Building]Large Japanese Room

  • Sleeps 12

View all photos for Superior Twin Room, Non Smoking

Superior Twin Room, Non Smoking

Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Bidet
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Double Room, Non Smoking

Double Room, Non Smoking

Double Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Smoking

1 bedroom, free WiFi, bed sheets

Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Twin Room, Non Smoking

Family Twin Room, Non Smoking

Family Twin Room, Non Smoking

Highlights

Flat-screen TV
Separate bedroom
Shower/bath combination
Bidet
  • 38 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Family Quadruple Room, Non Smoking

Family Quadruple Room, Non Smoking

Family Quadruple Room, Non Smoking

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 33 sq m
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Flat-screen TV
Separate bedroom
Shower/bath combination
Bidet
  • 40 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Single Room, Non Smoking

Single Room, Non Smoking

Single Room, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Flat-screen TV
Separate bedroom
Bidet
  • 14 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

Highlights

Free rollaway/extra beds
Kitchen
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Spring-water bath
Bidet
  • 101 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

Highlights

Free rollaway/extra beds
Kitchen
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Spring-water bath
Bidet
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for [main building]Japanese Style Room A (Smoking)

Interior

[main building]Japanese Style Room A (Smoking)

  • Sleeps 4

View all photos for [main building]Japanese Style Room B (Smoking)

Dining

[main building]Japanese Style Room B (Smoking)

  • Sleeps 3

View all photos for [main Building]Twin Room A (Smoking)

1 bedroom, free WiFi, bed sheets

[main Building]Twin Room A (Smoking)

  • Sleeps 3

[main building]Twin Room B (Smoking)

  • Sleeps 2

View all photos for [main building]Double Room (Smoking)

Bathroom

[main building]Double Room (Smoking)

  • Sleeps 2

View all photos for [main building]Japanese-Western Mixed with Bath, City View

1 bedroom, free WiFi, bed sheets

[main building]Japanese-Western Mixed with Bath, City View

  • Sleeps 6

View all photos for [Annex] Imperial Suite(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] Imperial Suite(Non smoking)

  • Sleeps 4

View all photos for [Annex] Deluxe Twin(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] Deluxe Twin(Non smoking)

  • Sleeps 3

[Annex] Family Room A(Non smoking)

  • Sleeps 3

View all photos for [Annex] FAMILY ROOM B(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] FAMILY ROOM B(Non smoking)

  • Sleeps 4

View all photos for [annex]twin(non Smoking)

1 bedroom, free WiFi, bed sheets

[annex]twin(non Smoking)

  • Sleeps 2

[annex]single(non Smoking)

  • Sleeps 1

View all photos for [Annex]SUPERIR TWIN(Non Smoking)

1 bedroom, free WiFi, bed sheets

[Annex]SUPERIR TWIN(Non Smoking)

  • Sleeps 3

View all photos for [Annex] DOUBLE(Non smoking)

1 bedroom, free WiFi, bed sheets

[Annex] DOUBLE(Non smoking)

  • Sleeps 2

View all photos for [Annex] Presidential Suite(Non Smoking)

1 bedroom, free WiFi, bed sheets

[Annex] Presidential Suite(Non Smoking)

  • Sleeps 3

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HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

Central Kyoto
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 108 reviews
The price is AU$2,196
4 Nov - 5 Nov
HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa
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About the area

Map
3-4-24 Ebisu-higashi, Naniwaku, Osaka, Osaka-fu, 556-0002

What's nearby

  • Spa World - 1 min walk - 0.0 km
  • Tsutenkaku Tower - 6 min walk - 0.5 km
  • Nipponbashi - 7 min walk - 0.7 km
  • Kyocera Dome Osaka - 4 min drive - 4.2 km
  • Osaka Castle - 10 min drive - 7.7 km

Getting around

  • Dobutsuen-mae Station - 3 min walk
  • Tennoji Station - 11 min walk
  • Osaka (KIX-Kansai Intl.) - 56 min drive

Restaurants

  • ‪千成屋珈琲 - ‬2 min walk
  • ‪双月 - ‬3 min walk
  • ‪佐兵衛寿し 本店 - ‬2 min walk
  • ‪中華料理 雲隆 - ‬3 min walk
  • ‪Banh Mi Viet Nam - ‬2 min walk

About this property

Spa World

Family-friendly hotel near Spa World
Located close to Tsutenkaku Tower and Nipponbashi, Spa World provides a water park, an indoor mineral hot spring (onsen) and a hair salon. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a body treatment, a facial or a massage. At the 8 on-site restaurants, enjoy lunch, dinner and Japanese cuisine. In addition to laundry facilities and a gym, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and a children's pool, along with a lazy river and a waterslide
  • Hot springs on-site, self-parking (surcharge) and a TV in reception
  • A vending machine, a gift shop and a banquet hall
  • Massage treatment rooms
Room features
All 125 rooms have amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bidets and toothbrushes and toothpaste

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APA Hotel & Resort Osaka Namba Ekimae Tower

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  • Kids pool
  • Free WiFi
8.8 out of 10, Excellent, 3,020 reviews
The price is AU$114
9 Nov - 10 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (JPY 1,000 per day)

Food and drink

  • 8 restaurants

Restaurants on site

  • フードパーク
  • レストラン
  • 和dining清乃
  • 炉端焼き 大阪や
  • 焼肉　肉の牛司

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot springs
  • Indoor pool
  • Lazy river
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Water park
  • Waterslide

Conveniences

  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)

Full-service spa

  • Facials
  • Hot tub
  • Hot/mineral springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Shared men and women areas
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

More

  • 14 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Minimum check-in age - 20

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 June to 25 June:
  • Swimming pool
  • Water park
The property will be renovating from 19 May 2025 to 31 October 2025 (completion date subject to change). The following areas are affected:
  • Hot springs
During renovations, the hotel will make every effort to minimise noise and disturbance.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: JPY 1000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the on-site public bathing facilities

Property is also known as

Spa World Hotel
Spa World Hotel Osaka
Spa World Osaka
Spa World Hotel
Spa World Osaka
Spa World Hotel Osaka

Frequently asked questions

Does Spa World have a pool?

Yes, this property has an indoor pool and a children's pool. The swimming pool is closed seasonally each year from June 24 until June 25.

How much does it cost to stay at Spa World?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Spa World on 6 Nov 2025 start from AU$141.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Spa World pet-friendly?

No, pets are not allowed at this property.

How much is parking at Spa World?

Self-parking is available for JPY 1000 per day.

What time is check-in at Spa World?

Check-in start time: 3 PM; check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Spa World?

Checkout is at 10 AM.

Where is Spa World located?

Located in Naniwa, this family-friendly Osaka hotel is within a 10-minute walk of Spa World, Tsutenkaku Tower and Nipponbashi. Kyocera Dome Osaka and Umeda Sky Building are also within 6 mi (10 km). Dobutsuen-mae Station and Shin-imamiya-ekimae Station are within a 5-minute walk.

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Reviews

Spa World Reviews

8.0

Very good

8.2

Cleanliness

8.0

Location

7.6

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 159 out of 429 reviews
Rating 8 - Good. 165 out of 429 reviews
Rating 6 - Okay. 66 out of 429 reviews
Rating 4 - Poor. 24 out of 429 reviews
Rating 2 - Terrible. 15 out of 429 reviews

Reviews

8/10 Good

pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice Hotel

The hotel is amazing, but the spa and pool area is open from 10am to 7pm if you stay just 1 night (check in at 3pm and check out at 10am) you, can use the pool facilities for a max of 4 hours
Stayed 1 night in May 2025

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed over at Spa from Itami Airport. very convenient location! The hotel stay included spa and buffet breakfast. very reasonable and nice breakfast!
Stayed 1 night in Oct 2024

10/10 Excellent

Cussons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel with public bath. Extreme variety of public baths and saunas. Breakfast was great.
Stayed 2 nights in Jul 2024

6/10 Okay

David

Liked: Staff & service

Exciting pools tired accommodation

The variety of pools and hot springs were stunning and the kids enjoyed it. We were assigned a smokedup room which was not pleasant. The decor is also crumbling a bit on the edges.
Stayed 1 night in Dec 2024

10/10 Excellent

low chee wah

Liked: Cleanliness, property conditions & facilities
Helped me rearrange my room without extra charge.
Stayed 2 nights in Jan 2025

4/10 Poor

Joao

Disliked: Room comfort

NOT WHAT I EXPECED

IT WAS NOT WHAT I EXPECTED. 1. The Asian sauna was supposed to be for men on the 1st and they simply didn't change it. 2. There is no space to relax in the sauna and baths. 3. The stone sauna is paid extra and they only provide a uniform; that is, the customer has to wear sweaty clothes.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tak wai Royce

Liked: Amenities
Very good 新翼環境很好
Stayed 2 nights in May 2024

6/10 Okay

Ananyo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Decent resort with hidden costs and inconvenience

Pros- Conveniently located nearby subway and JR stations, clean as they do not allow shoes inside, complementary breakfast had many options, Pool for kids was clean, front office staff helped us quickly to change the room because of toilet not working. Cons-Automatic Checkin was inconvenient as kiosk was not scanning passports, room key and qr codes on bands were non working and we had to go every morning to get room keys and bands working, access to pool is very inconvenient. If a father is taking a 6yr old daughter, they have to access different floors as men's changing room is on 6th floor, women's changing room is on 4th floor and you can access elevator to pool only through changing rooms, building with smoking rooms smelled terrible although our room was changed from smoking to non smoking as we were traveling with a child, some taxes were not mentioned on Hotels.com when I did the reservation.
Stayed 3 nights in Mar 2025

2/10 Terrible

TSZ LOK

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel doesn’t allow people going in to wear shoes in ALL hotel area, including the hotel room area and in the elevator. But they don’t provide disposable paper slippers neither. So to go to the onsen, you must walk with only your socks / bare feet for 5 min to get there. Then after onsen, you need to choose to walk back to the room with your DIRTY socks on again / bare feet. The point is I actually saw people often accidentally wore shoes and walked around the hotel area but the staff didn’t say a thing. The floor is totally unhygienic. Also the staff spoke very very poor English that you couldn’t communicate with them without any translator.
Stayed 4 nights in Apr 2025

10/10 Excellent

Selah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, nice sized room, and got to experience the Onsen's located on sight.
Stayed 3 nights in Oct 2025

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗な建物で部屋から通天閣が見えて大阪の町を一望でき、とても楽しく過ごせた旅行になりました。また是非宿泊したいです！
Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to relax at the spa after a long day! Breakfast buffet was great, had a variety and was being refilled and tended to. Will definitely stay again
Stayed 3 nights in Sep 2025

8/10 Good

MAYUMI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
スタッフは若い方多く、挨拶もなかったり残念。お風呂と靴箱で100円玉を使用するのが、不便さと不衛生。入口まで階段以外で入れると良い。 部屋から通天閣も見え、アクセスも良く、遊び疲れもお風呂で癒されるなど総合的に良かったです。お風呂がひろくなったらまた行きます。
Stayed 3 nights in Sep 2025

2/10 Terrible

yoshinori

Disliked: Staff & service, amenities, property conditions & facilities
床裸足痛い
Stayed 2 nights in Sep 2025

8/10 Good

SHINJI

Liked: Cleanliness, staff & service
朝食が同じものしかなかった。
Stayed 3 nights in Jul 2025

8/10 Good

Atsuko

Disliked: Cleanliness, staff & service

良い施設です

新館だったので、綺麗なお部屋でした。施設自体はプールとスパで充分楽しめるので、子連れには最高です。ただホテルのインフォメーションスタッフの態度は良くないです。ありがとうと言えるような接客だとお互い気持ち良いのに残念です。スタッフの言葉使い、振る舞いについては、教育されたらより良いと思いました。それ以外は最高です。
Stayed 1 night in Jul 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シューズと浴室のロッカーに¥100必要なのが面倒なこと以外は快適でした。あとフードコートのたこ焼きは最悪でした。
Stayed 1 night in Jul 2025

10/10 Excellent

MINAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルに泊まると温泉入り放題で、朝5時まで入れるのが本当助かりました！ またホテル泊まって何回でも駐車場出入り放題で24時間で1000円なのでお得だと思います！ 駐車場の予約は前日に電話でしておかないとダメですがやっとけば確定でこの値段です！ しかもホテル泊まるだけで何の予約もなしに朝ごはんブッフェが無料で付いていて最高でした
Stayed 1 night in Jul 2025

10/10 Excellent

kaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備は古いですが、改装してあり、清潔でした。 窓から通天閣が見えるロケーションで景色も楽しめました。 大浴場、プールもあり大変満足の行くホテルでした。
Stayed 1 night in Jul 2025

6/10 Okay

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FRUSTATING

FRUSTRATING!!! I came to the hotel on a date that would allow me to enjoy both the European and Asian sides of the sauna. On the scheduled day, they didn't change the sauna as promised and I couldn't do what I wanted most. So I only used the European side and, believe it or not, there were hundreds of people and only SIX chairs to relax. The hotel should know that in Europe, ALL saunas have huge rooms dedicated solely to relaxation, in other words, it's missing a lot of European flair. There's a part of the hotel called STONE SPA, and besides having to pay extra, they only provide ONE uniform; so you sweat a lot and have to relax in a uniform that's all soaked in sweat because they don't change the wet for the dry (if you want! This has to be a joke. IN SHORT: they lack customer service; management is completely focused on itself! And finally, check out is at 10 am (it's the only hotel I've ever been to with this outrageous time! They're strict at check-in at 3 PM).
Stayed 1 night in Jun 2025

10/10 Excellent

Noboru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かった
Stayed 1 night in Jun 2025

10/10 Excellent

MICHIKO

Liked: Amenities, property conditions & facilities
お風呂が良かった
Stayed 1 night in Apr 2025

8/10 Good

RINA

Liked: Cleanliness, property conditions & facilities, room comfort

京セラ帰りに

一泊で のんびりとスパに何度も通い、綺麗なお部屋で過ごせました 駅から近く、夜遅くても安心して行けるのが嬉しい 新世界からも近く、次の日は朝から観光できました ただ、靴箱だけでなく、お風呂のロッカーも百円制であることが、部屋説明から読み取れず、部屋からの場合お財布も持っていないため、一度引き返さざるを得なかったことは残念でした スパの説明に目立つように記載いただけると嬉しいです
Stayed 1 night in May 2025

8/10 Good

Junko

Liked: Cleanliness
翌朝早朝の予定があったので、仮眠するか迷い、とりあえず宿泊を選びました。宿泊場所は簡素ではありながらも綺麗でよかったのですが、立地面のせいか施設に来る人が良くなく残念でした。
Stayed 1 night in Apr 2025

6/10 Okay

Zoe

Liked: Cleanliness, staff & service
The room itself was great and very clean. However, due to the hotel adding another annex, there are a lot more guests BUT they didn't expand their dining room. This caused a long wait during the breakfast buffet as guests had to stand in line to wait for a table to free up. The breakfast had a good variety of items though, so that kind of makes up for the inconvenience of waiting for a dining table. As well, half of the spa was closed due to renovations and the onsens are dangerous with broken tiles. The Onsen probably needs to shutdown for a month for major repairs because it was a huge disappointment. I would suggest not visiting this spa and Onsen, and instead visit a nicer place.
Stayed 2 nights in Apr 2025