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Rating 10 - Excellent. 8 out of 26 reviews" "
10 - Excellent
8
Rating 8 - Good. 10 out of 26 reviews" "
8 - Good
10
Rating 6 - Okay. 2 out of 26 reviews" "
6 - Okay
2
Rating 4 - Poor. 3 out of 26 reviews" "
4 - Poor
3
Rating 2 - Terrible. 3 out of 26 reviews" "
2 - Terrible
3
8.0/10
Cleanliness
7.0/10
Staff & service
6.0/10
Amenities
8.2/10
Property conditions & facilities
Reviews
2/10 Terrible
Jan
18 Nov 2019
Disliked: Room comfort
Way too noisy....avoid if you like to sleep
Way too noisy, the apartment is on the 4th floor and sandwiched between 2 railway tracks at window level. If you plan on sleeping stay elsewhere, we were booked in for 4 nights and moved out after the first night. Terrible. We then booked into a normal chain hotel (which was cheaper) less than a mile away and 100% better.
The place is clean and room for 5 people. The washer/dryer is difficult to use. We washed our clothes and can't find the function to dry the clothes. Wish the owner would have the instruction on how to use the dryer function.
Verified traveller
Stayed 8 nights in Jul 2019
8/10 Good
Verified traveller
29 Mar 2019
Verified traveller
Stayed 6 nights in Mar 2019
Response from Tomarunen Osaka on 30 Apr 2019
御宿泊頂き誠に有難うございます。
またのお越しをお待ちしております。
4/10 Poor
Verified traveller
Travelled with family, Travelled with family and small children
27 Nov 2018
Disliked: Cleanliness, staff & service, amenities
- Property can use better cleaning, particularly in Japanese standard. Lots of dust, cups had stains that could be washed off.
- Amenities were provided but not very usable. E.g., kitchen did not equip with sufficient utensils for cooking. Washer/dryer on outside balcony facing railroad track gathered dust.
- Room was quite noisy but we were surprising not impacted. We were probably really tired.
Verified traveller
Stayed 6 nights in Nov 2018
Response from Concierge on 27 Nov 2018
Thank you for staying our room.
Oh...very sorry...I was letting you feel uncomfortable.
Based on your opinion, we will continue to make better room.
Thank you for your opinion.
2/10 Terrible
Verified traveller
25 Nov 2018
Verified traveller
Stayed 4 nights in Nov 2018
Response from Concierge on 27 Nov 2018
Thank you for staying our room.
Based on your opinion, we will continue to make better room.
Thank you for your opinion.
Hello
Thank you for staying our room!!
If you have any chance coming Osaka again, please check our room again.
We hope we will meet you again in future.
2/10 Terrible
Josh, Brisbane
24 Oct 2018
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
No internet - such an inconvenience for tourists. And a costly one for international visitors. Why not just charge a little bit extra and include it? Bins weren’t clean. Big book of rules of what not to do, rather than help with what was around in the local area.
Super close to Nakazakicho metro station, very cosy for family stay. There’s supermart just closeby, and around 10 mins walk to Umeda or Osaka Station.
Verified traveller
Stayed 7 nights in Oct 2018
Response from Manager on 20 Oct 2018
Thank you for staying our room!!
If you have any chance coming Osaka again, please check our room.
Thank you to write review for us.
Kind regards
I would not recommend booking or staying in Liz's Guest House in Osaka. Liz had poor communication prior to my stay and addition to that there are several reasons I am giving a negative review:
1) The home is not as pictured. The pictures advertised online make it seems much larger, with multiple rooms.
2) The wifi was very unclear and was not in the instruction booklet left on the table. I did not have wifi for the first whole day which made my first day in Osaka difficult to coordinate.
3) Lastly and most importantly, there were 2 hairs in the sheets of the bed (not mine). 1 hair was in the twin bed and 1 hair in one of the larger beds. This means the sheets were not cleaned properly.
I expressed my concern to Liz over the private message last week after my trip ended, but she has yet to respond.
I would highly recommend going with another place on expedia and not booking this one.
Thank you for staying our room!!
We try more good hotel for every future guest.
Thank you for your warm review.
If you have any chance coming Osaka again, we hope meet you^o^