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"Staff very nice and everything was clean & comfortable"

"The property was nice, booked a one bedroom. Was a little small. No washer or dryer, no full size mirror. Found it difficult to locate pools. Room was in building 80 not a good view and accessing building was weird."

"Construction everywhere… could not use most of the pool, it was closed… woken up daily to construction outside our door… tv missing from room, they said due to remodel but never offered to give us another one. Not our first stay here, first time was great this time was completely different "

"This is the best budget hotel in the area with a lazy river. I say budget because four seasons is literally 10x the price per night. Also, this has volcano bay literally attached to the hotel and because it's a universal hotel, you get in the water park 30 minutes early. For the other universal parks (universal, Islands of adventure and epic universe) you get in an hour early, which easily saves HOURS in line each day. It also has a nice cafeteria on site so you don't have to leave the hotel all week if you don't want to. It's not gourmet but it's decent and kid friendly. They also provide free bus service to all the universal parks (so no need to pay for parking twice), which includes city walk if you are looking for more upscale eateries. A bonus if you stay 5+ nights in a row is a $300 food credit for the cafeteria which is enough to feed you for those 5 days, unless you hit Starbucks every day as well. One side of the hotel has a pool with a water slide and the other side has a pool with a lazy river so if you have a preference which you want to use more, make sure you request a room on that side of the property so you aren't having to walk a lot to get to them. Volcano bay entrance is on the lazy river side but it's easy to get to so that really doesn't matter. Both sides have an outdoor restaurant by the pools that serve different things than the cafeteria so make sure you check them out if the cafeteria offerings aren't too your liking. There's also a bowling alley."

"I was only there for one night. I wish the pool was open longer because it was beautiful and so relaxing"

"Good sized rooms , very busy but clean and well managed. Food lots of selection and great to see balanced choices "

"Modern hotel with more than enough amenities for everyone. We arrived early and even though our room was not ready we were able to use the pool while we we waited. Only problem was without a room key we were stuck in the lazy river area because you need a keycard to exit in order to use rest rooms or access the bar area. We had to go all the way at around the hotel on the outside in order to get back into the hotel. That was only a temporary problem until we had our room key. Loved having a full kitchen and laundry machine inside our room. Would love to stay again. "

"Check in staff was amazing. So helpful and went above and beyond. Breakfast was good. Good variety. And lovely servers."

"Good. Thank you"