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Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property

Choose dates to view prices

Located close to Universal Epic Universe and Orange County Convention Center, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace and shopping on-site. For some rest and relaxation, visit the hot tub. Enjoy al fresco dining and a poolside location at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$607
includes taxes & fees
14 June - 15 June

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.6 out of 10
Exceptional
(20 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

  • Sleeps 5
  • Free Wi-Fi

View all photos for Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for Park View 1 King Bed - Dedicated Entrance To Epic Universe

Combined shower/bathtub, free toiletries, hair dryer, towels

Park View 1 King Bed - Dedicated Entrance To Epic Universe

  • Sleeps 3
  • Free Wi-Fi

View all photos for Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for Celestial Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Celestial Suite - Dedicated Entrance To Epic Universal

  • Sleeps 3
  • Free Wi-Fi

View all photos for 2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

View all photos for How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

  • Sleeps 4
  • Free Wi-Fi

View all photos for Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

  • Sleeps 5
  • Free Wi-Fi

View all photos for Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5
  • Free Wi-Fi

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About the area

Located in Orlando, Universal's Helios Grand Hotel, a Loews Hotel is near theme parks. Some of the area's popular attractions include Universal Epic Universe and Orange County Convention Center. Universal CityWalk and Universal’s Volcano Bay are not to be missed. Visit our Orlando travel guide
Map
8505 S. Kirkman Road, Orlando, FL, 32819

What's nearby

  • www.alamy.com
    Universal Orlando Resort
    5 min drive - 5.1 km
  • Universal Studios Florida
    Universal Studios Florida
    7 min drive - 5.4 km
  • www.alamy.com
    Walt Disney World® Resort
    15 min drive - 16.0 km
  • Universal Epic Universe
    1 min walk - 0.1 km
  • Orange County Convention Center North
    4 min drive - 2.4 km

Getting around

  • Meadow Woods Station
    15 min drive
  • Orlando Station
    18 min drive
  • Orlando International Airport (MCO)
    23 min drive

Restaurants

  • Cafe L'Air de la Sirene
    12 min walk
  • Pizza Moon
    11 min walk
  • The Burning Blade Tavern
    10 min walk
  • Topgolf
    4 min drive
  • Chick-fil-A
    3 min drive

About this property

Universal's Helios Grand Hotel, a Loews Hotel

  • Upscale hotel near Universal Epic Universe
  • Located close to Orange County Convention Center and Universal’s Volcano Bay, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace and shopping on-site. For some rest and relaxation, visit the hot tub. Enjoy al fresco dining and a poolside location at the two on-site restaurants. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
  • Additional perks include:
    • An outdoor pool along with cabanas, sunloungers and pool umbrellas
    • Cooked-to-order breakfast (surcharge), a free theme park shuttle and early theme park entry
    • Valet parking (surcharge), an electric car charging station and concierge services
    • Tour/ticket information, a 24-hour front desk and outdoor furniture
  • Room features
  • All 500 rooms have comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and free toiletries
    • 55-inch flat-screen TVs with premium channels
    • Wardrobes/cupboards, separate sitting areas and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Front entrance ramp
  • Lift (104 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 39.38 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
**Valid theme park admission required

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Does Universal's Helios Grand Hotel, a Loews Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

How much does it cost to stay at Universal's Helios Grand Hotel, a Loews Hotel?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Universal's Helios Grand Hotel, a Loews Hotel on 14 June 2026 start from AU$607, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal's Helios Grand Hotel, a Loews Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Universal's Helios Grand Hotel, a Loews Hotel?

Self-parking is available for USD 36 per night. Valet parking is available for USD 45 per night. Limited spots are available.

What time is check-in at Universal's Helios Grand Hotel, a Loews Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Universal's Helios Grand Hotel, a Loews Hotel?

Checkout is at 11:00 AM.

Where is Universal's Helios Grand Hotel, a Loews Hotel located?

Situated in Orlando, this hotel is 0.5 mi (0.8 km) from Universal Epic Universe, and within 3 mi (5 km) of Orange County Convention Center and Universal CityWalk. Universal’s Volcano Bay and Universal Studios Florida are also within 6 mi (10 km).

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Reviews

Universal's Helios Grand Hotel, a Loews Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 203 out of 246 reviews
Rating 8 - Good. 26 out of 246 reviews
Rating 6 - Okay. 11 out of 246 reviews
Rating 4 - Poor. 2 out of 246 reviews
Rating 2 - Terrible. 4 out of 246 reviews

Reviews

Verified

10/10 Excellent

OSMEL

Liked: Cleanliness
Amazing hotel ,perfect location, clean
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had an absolute blast. Very clan and helpful staff with amazing views of the Epic park!
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Rooms were in the small side. Pool area was nice & well kept. Attentive servers.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a brand new hotel with wonderful technology and all the rooms and excellent excellent staff overall. Everybody was super friendly and super helpful. Kid friendly. What's not to love.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Arlet

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Luxurious. All amenities new and preserved. Best part: it’s backyard is Epic Universe park.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff and dining options.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely pool and hot tub with a conveniently located bar and restaurant. The staff was very friendly. The food could be improved a notch.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 6:30 am and the front desk upgraded us to the park view, plus the room was ready and we didn’t have to store our luggage! Really beautiful at night! Access to the park was great. Pool was beautiful! Next time I will get two nights.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff: beautifully decorated interior. Restaurants, rooftop bar, and pool area are all well-designed
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Yakquelina

Liked: Cleanliness, amenities, property conditions & facilities
Great service beautiful property, spectacular view from the room.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Staff lovely, room clean and nice. Park view amazing and direct access for early entry.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here the night before and after your Epic Universe visit. It is worth the splurge! Or stay longer with teenagers and the can come and go to the park. Get a room with a park view and watch the nightly park show from your room.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Seo

Liked: Cleanliness, amenities, property conditions & facilities
The location is just unbeatable. It was beautiful inside and staffs were all very nice,too. Both floral taverna and bar helios also very good food and service. I will definetly recommand this place.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff from front desk to servers to theme park security to housekeeping. Grand Helios is extremely convenient for visiting the Epic park and just a 15 minute trip via their busses from City Walk and the other Universal Parks!
Taverna Brunch
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing views of the park great staff super friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, amenities
The room was beautiful and ckean. Splurge for the park view room to see the light show every evening!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

alexey

Liked: Cleanliness, amenities, property conditions & facilities
The park view was the best thing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Clean, updated, and friendly staff.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities
Room & resort is spotless. The staff is so friendly and accommodating
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and easy access to the park.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities
Our experience at Helios was a great one. From friendly and welcoming staff to the clean rooms. The service was always fast and friendly. Our room was facing the park and what a treat that was. We were able to watch the spectacular light show at night from the room. And you can see the entire park from there. We love all hotels on all the park properties but Helios was very nice because there was no walk or ride to the park. We literally stepped right outside and we were there. If we visit Epic again we will definitely stay there.
The light show at closing from our room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel with very clean and comfortable rooms. Worth paying for the Park view to see the fountain show at night- great location and so easy to enter the park
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

charles

Liked: Cleanliness, property conditions & facilities
For $500 expected better. Very small towels. Connecting room. Poor quality pizza at lobby restaurant. Great location if going to Unoversal but other than that…not worth the price
Towels in a $500 per night room
Stayed 1 night in Feb 2026
Verified

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and the staff was super friendly and helpful. Rooms are ok , not very luxurious which I expected from the exterior and lobby.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Staff was kind and helpful. Hotel was very clean, including the rooms. Our room had an issue with the toilet flushing every 15-20 minutes through the night that was not fixed during our stay and the controls for the lights on the room tablets were clunky and do not alway work. The window curtain controls did not work at all when trying to close at night or open in the morning.
Stayed 1 night in Feb 2026