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Universal's Hard Rock Hotel

4.0 star property
Poolside cabanas and three restaurants await before theme park adventures begin. Guests fuel up with breakfast, then head out to explore nearby attractions.

Choose dates to view prices

Universal's Hard Rock Hotel, near Universal Studios Florida, offers a lively atmosphere with a poolside bar, on-site shopping, three restaurants, a gym, beach volleyball, sauna, and steam room. Families love the arcade, free in-room WiFi, and dry cleaning services.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$1,258
includes taxes & fees
10 Mar - 11 Mar

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

Deluxe Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

Deluxe Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Hard Rock Club), Incudes Universal Express Unlimited^

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Non Smoking (Hard Rock Club), Incudes Universal Express Unlimited^

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club), Includes Universal Express Unlimited^

View from room

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club), Includes Universal Express Unlimited^

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 35 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
2 bedrooms
Premium bedding
  • 74 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking (The King Suite), Includes Universal Express Unlimited^

Suite, 1 King Bed, Non Smoking (The King Suite), Includes Universal Express Unlimited^

Suite, 1 King Bed, Non Smoking (The King Suite), Includes Universal Express Unlimited^

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

View from room

Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

8.8 out of 10
Excellent
(71 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View (Mobility), Includes Universal Express Unlimited^

View from room

Room, 2 Queen Beds, Garden View (Mobility), Includes Universal Express Unlimited^

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Shower/bath combination
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower), Includes Universal Express Unlimited^

View from room

Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower), Includes Universal Express Unlimited^

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Garden view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Mobility), Includes Universal Express Unlimited^

View from room

Club Room, 2 Queen Beds (Mobility), Includes Universal Express Unlimited^

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View (Includes Universal Express Unlimited^)

Room, 2 Queen Beds, Non Smoking, Pool View (Includes Universal Express Unlimited^)

Room, 2 Queen Beds, Non Smoking, Pool View (Includes Universal Express Unlimited^)

8.8 out of 10
Excellent
(25 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Includes Universal Express Unlimited^)

View from room

Room, 2 Queen Beds, Non Smoking, Garden View (Includes Universal Express Unlimited^)

9.0 out of 10
Wonderful
(97 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Garden view
  • 35 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Garden View (Mobility) (Free Universal Express Unlimited^)

  • Sleeps 5

View all photos for Mobility Accessible Club 2 Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Club 2 Queen Room

  • Sleeps 5

View all photos for Kids Suite

Premium bedding, in-room safe, desk, iron/ironing board

Kids Suite

  • Sleeps 5

Mobility Accessible Garden View 2 Queen Room

  • Sleeps 5

Guest Room With 2 Queen Beds, Garden View And Roll-in Shower-Mobility Accessible

  • Sleeps 5

Suite, Non Smoking (Future Rock Star Suite), Includes Universal Express Unlimited^

  • Sleeps 3

View all photos for Deluxe Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Two Queen Room with Pool View

Premium bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Pool View

  • Sleeps 4

View all photos for Two Queen Room with Garden View

Premium bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Garden View

  • Sleeps 4

View all photos for King Suite

Premium bedding, in-room safe, desk, iron/ironing board

King Suite

  • Sleeps 2

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Two Queen Room

  • Sleeps 4

View all photos for Future Rock Star Suite

Premium bedding, in-room safe, desk, iron/ironing board

Future Rock Star Suite

  • Sleeps 2

View all photos for Club Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Club Two Queen Room

  • Sleeps 4

View all photos for Club King Room

Premium bedding, in-room safe, desk, iron/ironing board

Club King Room

  • Sleeps 2

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About the area

Florida Center, a neighbourhood in Orlando, is home to Universal's Hard Rock Hotel. Some of the area's popular attractions include Universal Orlando Resort and Universal Studios Florida. Travelling with kids? Don't miss Universal CityWalk and Universal’s Islands of Adventure. Spend some time exploring the area's activities, including golfing. Visit our Orlando travel guide
Map
5800 Universal Blvd, Orlando, FL, 32819

What's nearby

  • www.alamy.com
    Universal Orlando Resort
    1 min walk - 0.0 km
  • Central Florida showing rides and signage
    Universal Studios Florida
    8 min walk - 0.7 km
  • Hollywood Rip Ride Rock it at Universal Studios, Orlando. Taken on a Sony a6000 with a 16 mm Sony lens. # TroveonTuesday
    Universal CityWalk
    8 min walk - 0.7 km
  • Platform 9 3/4 this way!
    Universal’s Islands of Adventure
    12 min walk - 1.1 km
  • The Wizarding World of Harry Potter™ featuring rides as well as an individual male
    The Wizarding World of Harry Potter™
    14 min walk - 1.2 km

Getting around

  • Orlando Station
    11 min drive
  • Sand Lake Road Station
    18 min drive
  • Orlando International Airport (MCO)
    21 min drive

Restaurants

  • Mel's Drive-In
    5 min walk
  • Louie's Italian Restaurant
    3 min drive
  • Today Cafe At Universal Studios
    13 min walk
  • Richter's Burger Co.
    4 min drive
  • NBC Sports Grill & Brew
    11 min walk

About this property

Universal's Hard Rock Hotel

Upscale family-friendly hotel near Universal Orlando Resort
Located close to Universal Studios Florida and Universal CityWalk, Universal's Hard Rock Hotel provides a poolside bar, shopping on-site and a garden. For some rest and relaxation, visit the sauna or the steam room. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and American cuisine. Enjoy the gym, as well as activities such as beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool along with a waterslide, cabanas and sunloungers
  • Cooked-to-order breakfast (surcharge), a free theme park shuttle and early theme park entry
  • Express theme park tickets, valet parking (surcharge) and express check-out
  • A 24-hour front desk, tour/ticket information and smoke-free property
  • Guest reviews say great things about the pool, helpful staff and location
Room features
All 650 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as free WiFi and air conditioning.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Mini fridges, on-request microwaves and coffee/tea makers

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • beachclub
  • Emack and Bolios
  • The Kitchen
  • The Palm
  • Velvet Bar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,995 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hard Rock Hotel Orlando
Hard Rock Hotel Universal Orlando
Hard Rock Hotel Universal Orlando Orlando
Hard Rock Orlando
Hard Rock Orlando Universal
Hard Rock Universal Orlando
Hard Rock Universal Orlando Orlando
Hotel Hard Rock Universal Orlando
Universal Hard
Universal Hard Rock Orlando
Universal's Hard Rock Hotel ®
Universal's Hard Rock ®

Frequently asked questions

Does Universal's Hard Rock Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Universal's Hard Rock Hotel?

As of 9 Mar 2026, prices found for a 1-night stay for 2 adults at Universal's Hard Rock Hotel on 10 Mar 2026 start from AU$1,258, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal's Hard Rock Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Universal's Hard Rock Hotel?

Self-parking is available for USD 36 per night. Valet parking is available for USD 45 per night.

What time is check-in at Universal's Hard Rock Hotel?

Check-in begins at 4:00 PM.

What time is check-out at Universal's Hard Rock Hotel?

Checkout is at 11 AM.

Where is Universal's Hard Rock Hotel located?

Located in Florida Center, this family-friendly Orlando hotel is within a 15-minute walk of Universal Orlando Resort, Universal CityWalk and Universal Studios Florida. Universal’s Islands of Adventure and Universal’s Volcano Bay are also within 2 mi (3 km).

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Reviews

Universal's Hard Rock Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

10

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 752 out of 1010 reviews
Rating 8 - Good. 144 out of 1010 reviews
Rating 6 - Okay. 74 out of 1010 reviews
Rating 4 - Poor. 22 out of 1010 reviews
Rating 2 - Terrible. 18 out of 1010 reviews

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Nice property and the best proximity to the parks
Stayed 7 nights in Jan 2026

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, amenities
Great location Friendly staff
Stayed 4 nights in Oct 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. Great hotel. Great location. Great service
Stayed 3 nights in Jan 2026

10/10 Excellent

Bjorn

Liked: Cleanliness, property conditions & facilities
Welcoming staff was excellent and amenities were great.
Stayed 1 night in Nov 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities
Staff was awesome!
Stayed 1 night in Nov 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It a nice hotel, clean and easy walk to the park
Stayed 7 nights in Oct 2025

10/10 Excellent

Rohan

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel ambience. Pool a bit like a zoo but you are staying here for express passes and to be able to walk to the park. Room ok size. Double sink which helpful but bathroom lighting shockingly poor! Just remember you are paying 5 star prices for the benefits. The room is more 4 star.
Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Definitely the best resort in the Orlando area. Beautiful, clean property, excellent & always friendly service, great food & drinks. Very comfortable room & a wonderful pool area with a good variety of music.
Stayed 10 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love how close to the parks we were! Beautiful property and not overly huge! Big hit with the family.
Stayed 1 night in Nov 2025

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay .. lovely big rooms in a great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Really nice pool. Everyone was kind. I recommend.
Stayed 5 nights in Nov 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in an excellent location for Universal Orlando. The staff were very friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within walking distance of the parks. Lovely pool. Great food at the pool bar.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel Fantastic location
Stayed 1 night in May 2025

10/10 Excellent

Donna Renae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice! Very handy to the park. Beautiful pool area. Nice store and restaurant. However the waitress in The Kitchen needs some training on guest relations. Would definitely use this resort again!
Stayed 2 nights in Oct 2025

6/10 Okay

Natalie

Liked: Amenities, property conditions & facilities
Not enough front desk staff for the growing line; too long of a wait.
Stayed 2 nights in Dec 2025

10/10 Excellent

Christopher

Don’t recall breakfast included, may have missed it. But the hotel and grounds were very clean, staff was super nice. Lobby bar had great food and cocktails. The walk to the park was short, and also access to water taxi for the slightly longer but scenic route
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short family stay at the parks

We had a great time at the hard rock. Great staff, great location.
Stayed 1 night in Jul 2025

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities
We just had a much better overall experience at Sapphire Falls from our prior vacation. We felt more welcomed. Cleaning staff was pretty good and the beach club was awesome. The staff at check in could have been more welcoming.
Stayed 5 nights in Oct 2025

10/10 Excellent

Allesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was faboulous. Close to the parks!
Stayed 1 night in May 2025

8/10 Good

Kinsey

Liked: Cleanliness, staff & service, amenities
The staff was courteous. Self parking was a breeze. The hotel was conveniently located to the Universal Parks. We loved taking the water taxi to the parks and the included Express Pass Unlimited. The only downside of our stay is that we were placed next to the staircase in the location the absolute furthest away from the elevator. It took so long to get to our room that the first time we located it we couldn’t believe the hallway was THAT long! Mattresses were super comfortable!
Stayed 1 night in Nov 2025

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hard Rock Orlando

Excellent stay at another Loews Hotels. Hard Rock is very close to parks. Beautiful walk from hotel. Also has excellent amenities for your use. The service around the hotel is excellent. Pool service at cabanas is wonderful!
Stayed 3 nights in Aug 2025

6/10 Okay

Kyung Min

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not very clean. Visible hairs on the bed and bathroom. Wall was too thin? Could hear people's conversations next room. Room needs to be updated. I was expecting it to be very lavish and luxuriouse but it wasn't.
Stayed 2 nights in Dec 2025

6/10 Okay

Justine

Check-in was good and went quickly. When we arrived at our room, we noticed the art on the wall was broken and there was nails sticking out where the piece of art was missing. It was also later in the evening when we arrived so we did not have any locations inside of the hotel to get filtered water besides requesting it from the bar/restaurant where they could fill a cup and the Fiji bottled water to purchase. We also love the water taxi and walkways that make it easy to get to the park. Upon using the shower in the room, we noticed a piece of blue painters tape on the shower tile like it was supposed to be covering something that could be broken. Overall wasn’t super happy with our experience for the price. Felt like amenities could be better and room could absolutely be in better shape for the price.
Stayed 5 nights in Jan 2026

10/10 Excellent

Nicholas

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice location, lots
Stayed 3 nights in Mar 2025