3 outdoor pools, pool umbrellas
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Reviews of Silver Lake Resort

3.5 out of 5
Silver Lake Resort
7751 Black Lake Road, Kissimmee, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 705 out of 1321 reviews" "
Rating 8 - Good. 312 out of 1321 reviews" "
Rating 6 - Okay. 153 out of 1321 reviews" "
Rating 4 - Poor. 70 out of 1321 reviews" "
Rating 2 - Terrible. 81 out of 1321 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that could be imporved would be the upkeep on cleaning the 3rd pool off by its self, just a little tree fallings and bugs, but its nice that not many people use that pool so its nice to have the possibility to have a pool all to our self most of the time. Still a really great resort and i would probably stay here again
Stayed 7 nights in Apr 2024
Response from Sharon S. - Resort MOD on 14 Apr 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

4/10 Poor

Staci

Disliked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Resort Management on 12 Apr 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and accomodating
Stayed 2 nights in Apr 2024
Response from Resort Management on 8 Apr 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

8/10 Good

Tatyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpets in the hallway were smelly, but the rooms were clean. The pool area was nice. Lobby convenience store is super expensive. Pool bar was convenient,food is good, but the service was very slow.
Stayed 5 nights in Mar 2024
Response from Resort Management on 8 Apr 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

2/10 Terrible

Erin

Travelled with family
Disliked: Cleanliness
The rooms are dirty and run down!!! Not enough up keep.
Stayed 7 nights in Mar 2024
Response from Resort Management on 8 Apr 2024
We appreciate your feedback and are genuinely sorry to hear about your less-than-satisfactory experience during your recent stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.We take your comments seriously and will thoroughly investigate the issues you've raised to ensure they are addressed promptly. Please know that this is not the standard of service we aim to provide, and we're committed to making the necessary improvements.Once again, we apologize for any inconvenience you experienced during your stay. We hope you'll consider giving us another chance in the future to provide you with a much-improved experience.

10/10 Excellent

Michele

Travelled with family
Liked: Property conditions & facilities
We enjoyed ourselves at Silver Lake Resort. We definitely be returning.
Stayed 5 nights in Apr 2024
Response from Resort Management on 8 Apr 2024
Thank you for your review! We're thrilled you had a wonderful stay. Can't wait to welcome you back!

10/10 Excellent

keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing love it
Stayed 4 nights in Mar 2024
Response from Resort Management on 3 Apr 2024
Thank you for your wonderful review. We look forward to welcoming you back.

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great pool and canteen. Get rid of timeshare high pressure sales.
Stayed 3 nights in Mar 2024
Response from Sharon S. - Resort MOD on 3 Apr 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

10/10 Excellent

Porscha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest resorts I’ve stayed at!! Everyone was so friendly and welcoming! I’ll definitely come back.
Stayed 2 nights in Mar 2024
Response from Sharon S. - Resort MOD on 3 Apr 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

Jacqueline Sue, Corcoran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Mar 2024
Response from Resort Management on 31 Mar 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Room didn’t have many decorations. Bed sheet fitted did not fit the king size bed. Staff was awesome
Stayed 2 nights in Mar 2024
Response from Sharon S. - Resort MOD on 27 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The facility is really clean and staff are very friendly. I would recommend this place to anyone.
Stayed 2 nights in Mar 2024
Response from Sharon S. - Resort MOD on 27 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Good

Laneya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, close to everything
Stayed 2 nights in Mar 2024
Response from Sharon S. - Resort MOD on 27 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

4/10 Poor

Monique

Travelled with family
Disliked: Cleanliness
Toilet backed- up on our last day…. It ran over with feces all over the bathroom floor. This must be in fact a normal occurrence because staff members didn’t see the urgency in the matter. They tired to convince us to be an owner but I definitely don’t regret declining any offers.
Stayed 2 nights in Mar 2024
Response from Sharon S. - Resort MOD on 27 Mar 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

10/10 Excellent

Miry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sharon S. - Resort MOD on 27 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service, amenities
Stay was ok but when we got in the room the TV didn’t work, there were no cups for coffee maker, ice tray in freezer was broken, and we only had 2 rolls of toilet paper for a 5 day stay. When we asked the front desk for another roll they tried to charge us for it. Felt like we were being nickel and dimed at this “resort” we probably will not return.
Stayed 4 nights in Mar 2024
Response from Resort Management on 24 Mar 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff were polite and helpful.
Stayed 6 nights in Mar 2024
Response from Sharon S. - Resort MOD on 23 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Good

Carol

Stayed 7 nights in Mar 2024
Response from Resort Management on 24 Mar 2024
Thank you for choosing our resort, we look forward to the chance to welcome you back.

8/10 Good

Tineal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sharon S. - Resort MOD on 20 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

6/10 Okay

Shannon

Travelled with family
Liked: Amenities
So this property is very outdated to start with, they also immediately push the timeshare scam. The resort does offer fun stuff but then to even use the basket ball court or any amenities you must “rent” the balls to use then and play ect… also, We found a few bugs in our bed we were worried it was bed bugs and called the front desk their answer was someone can come spray it?!?! Not move us rooms or anything…and it was the bed my kids eere in so they were supposed to sleep on chemicals same day? I’d never even heard of this option before (it’s never happened to me before at a place tho either) The response was terrible and then they never even came to the room either and then lied to us about it after the fact when I called to see what happened. The rooms are old, outdated, spacious yes, seemed subpar cleanliness at best and windows are full of algae so you can barely see out of them. For the most part most of the staff was nice especially the security team. I was refunded PART of the ridiculous $100 in taxes and resort fees. But only after going to the front desk on checkout and having to ask about it only then was I given a small fee return. Overall 6/10.
Stayed 2 nights in Mar 2024
Response from Sharon S. - Resort MOD on 18 Mar 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

6/10 Okay

David

Stayed 7 nights in Mar 2024
Response from Sharon S. - Resort MOD on 18 Mar 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

8/10 Good

Deborah

Travelled with family
Liked: Property conditions & facilities
The room we were in was very large for the price. No housekeeping even though we paid a resort fee. We had to take our own trash out. We had an issue with a fire alarm not working around midnight. However this was taken care of in a timely manner.
Stayed 4 nights in Mar 2024
Response from Resort Management on 17 Mar 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great for the kids
Stayed 10 nights in Mar 2024
Response from Resort Management on 13 Mar 2024
Thank you for choosing our resort! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.

10/10 Excellent

Calvionna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place for kids. Have activities “ game room, movie theater, basketball court, tennis court. Me and my kids loved it. Staff is also friend & nice.
Stayed 3 nights in Mar 2024
Response from Resort Management on 11 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's our top priority to ensure our guests have a memorable and enjoyable time, and we're delighted that we were able to meet and exceed your expectations.Your kind words mean the world to us, and they serve as a great source of motivation for our team. We're dedicated to providing exceptional service and creating a welcoming environment for all our guests, and your feedback lets us know we're on the right track.If there's anything else you'd like to share or if you have any suggestions for how we can make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back and provide another outstanding experience. Thank you for choosing us, and we look forward to serving you again in the future!

4/10 Poor

Sylvie

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My husband and I stayed at this property last year in a one bedroom villa; it was clean bright and spacious. This year we also reserved a one bedroom villa. The room we got this year was dark, dingy, much smaller with a terribly stained carpet. Not planning to return!
Stayed 4 nights in Feb 2024
Response from Resort Management on 10 Mar 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

8/10 Good

Bernice

Travelled with partner
Liked: Cleanliness, amenities
Safe and clean. Staff friendly.
Stayed 13 nights in Feb 2024
Response from Sharon S. - Resort MOD on 9 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

10/10 Excellent

angela

Stayed 5 nights in Mar 2024
Response from Sharon S. - Resort MOD on 9 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Good

Joshua

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very close to all Disney parks, great mini market on property that sells EVERYTHING! Great food and friendly staff!
Stayed 5 nights in Mar 2024
Response from Sharon S. - Resort MOD on 8 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

8/10 Good

Alexandre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at the resort. It was great, but I liked my first time because I had a bigger room (two bathrooms). When we arrived, we noticed that the AC wasn’t working. I called the front desk and they sent someone right away. It turned out that the compressor was broken, so they sent us to another room. Besides that, everything was great! I love this resort. It’s very close to Disney and to many restaurants!
Stayed 6 nights in Feb 2024
Response from Sharon S. - Resort MOD on 6 Mar 2024
It was our pleasure to host you and your family during your stay with us at Silver Lake Resort. We appreciate your feedback, and we are delighted you had a great experience, and we met all your expectations. We hope to see you back soon!

6/10 Okay

Kendra K.

Travelled with family and small children
Asked for extra blanket/comforter for pull out bed and was given a fitted mattress pad. Staff was kind.
Stayed 4 nights in Feb 2024
Response from Sharon S. - Resort MOD on 6 Mar 2024
Here at Silver Lake Resort, we take ownership if a stay was less than perfect. We sincerely apologize for the experience during your stay, and we value your feedback to allow us to address potential opportunities to grow the success of the resort. We hope to see you back soon!

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming here for about 5 years now and love it. Plenty of pool chairs, although a little uncomfortable and lunch options if you want to hang around the pool and eat. Close to Disney and Disney Springs is a plus. All types of restaurants close by. Traffic on 192 can be a bear from 4pm-7pm. The only complaint we had this trip was the excessive leaf blowing outside EVERY morning. Instead of raking or vacuuming the leaves they blew them against the building every day. If they removed them, they wouldn't have to keep doing this especially when it was windy Be prepared to be pressured into their timeshare speech..
Stayed 5 nights in Feb 2024
Response from Resort Management on 1 Mar 2024
Thank you for choosing our resort, we look forward to the chance to welcome you back.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This room was much larger than I anticipated. It was nice overall. The only complaint was a saw at least one full sized cockroach in my living area and two baby roaches in the master bathroom. I think a little more exterminator service would solve this. The room was very clean and I was happy with it. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

8/10 Good

Rizzi

Stayed 3 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Mary, Richmondale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dtay
Stayed 4 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for your review! We're thrilled you had a wonderful stay. Can't wait to welcome you back!

6/10 Okay

Scott

Liked: Amenities
Disliked: Cleanliness
Late check in Early check out Room never got served 4 days Bathroom was dirty Shower head leaked
Stayed 4 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for sharing your review with us. We appreciate your feedback and apologize for any aspects of your stay that may not have met your expectations.Your comments are valuable to us as they help us identify areas that require improvement. We will carefully review your feedback and take the necessary steps to enhance our services and facilities. We hope that you would consider staying with us again in the future, as we would love the opportunity to provide you with a more enjoyable and satisfactory experience.

10/10 Excellent

Cami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remote to the master bedroom TV was not working because it was for a smart tv. The flatscreen on the wall was not a smart TV. I called the front desk and maintenance came immediately. Within 30 minutes, I had a brand new LG Insignia tv on the wall. The staff was very nice, helpful, and professional. This resort is a timeshare. They offer $200 to do a tour when you check in. I told them I was not interested and the guy said ok, no problem. Never called or harassed me one time! I will stay here in the future.
Stayed 7 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's our top priority to ensure our guests have a memorable and enjoyable time, and we're delighted that we were able to meet and exceed your expectations.Your kind words mean the world to us, and they serve as a great source of motivation for our team. We're dedicated to providing exceptional service and creating a welcoming environment for all our guests, and your feedback lets us know we're on the right track.Thank you for choosing us, and we look forward to serving you again in the future!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good price
Stayed 3 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

8/10 Good

Alan C

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 5 nights in Jan 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful affordable option to stay near all the Disney action. Clean and spacious.
Stayed 3 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for your review! We're thrilled you had a wonderful stay. Can't wait to welcome you back!

10/10 Excellent

Enrique, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for Disney trips
Stayed 2 nights in Dec 2023
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Jian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge space
Stayed 6 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

8/10 Good

Diane

Travelled with partner
Liked: Property conditions & facilities
We had a wonderful time! I would give it full stars had the floors been washed in our unit. Both of our feet were black after walking around our unit. Might I suggest to management that they invest in one gas barbecue for use. Charcoal is inconvenient and not practical for travelers coming from airport or driving there.
Stayed 28 nights in Jan 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Karli

Travelled with partner
Wonderful per usual!
Stayed 4 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
We are grateful for your kind words, and we can't wait to have the pleasure of welcoming you back for another outstanding stay in the future.

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Onilvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

6/10 Okay

Precious

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well kept
Stayed 2 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
We are grateful for your kind words, and we can't wait to have the pleasure of welcoming you back for another outstanding stay in the future.

6/10 Okay

Jessica Ann

Stayed 2 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
Thank you for staying with us, we hope to have the chance to welcome you back in the future.

10/10 Excellent

Dora

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked it overall, I have no complaints
Stayed 3 nights in Feb 2024
Response from Resort Management on 29 Feb 2024
We are grateful for your kind words, and we can't wait to have the pleasure of welcoming you back for another outstanding stay in the future.