Serves breakfast and dinner

Reviews of Hotel Fera Anaheim, a DoubleTree by Hilton

4 out of 5
Hotel Fera Anaheim, a DoubleTree by Hilton
100 The City Dr S, Orange, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 1173 out of 2304 reviews" "
Rating 8 - Good. 486 out of 2304 reviews" "
Rating 6 - Okay. 268 out of 2304 reviews" "
Rating 4 - Poor. 179 out of 2304 reviews" "
Rating 2 - Terrible. 198 out of 2304 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing. Especially Scarlett and Leslie and the Peel bar
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 22 May 2024
We're deeply grateful for you taking the time to leave such a phenomenal rating! Hearing about your memorable stay and especially the positive interactions with our team is a joy. Our dedication is to deliver exemplary service, and it's exhilarating to know our staff has made such a lasting impression. Thank you for valuing their dedication. We eagerly await your next visit for another incredible stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Bed and pillows were comfortable.
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 22 May 2024
Your outstanding rating brightened our day! We're thrilled to hear that you had a memorable stay with us, especially appreciating our great location. Providing a convenient and desirable setting for our guests is crucial, and we're delighted that our location met your needs. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Horacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from when you get there till you leave. My only negative was the bed. Was not comfortable at all.
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 22 May 2024
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Eugene, San Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room cleaning a bit lagging.
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 22 May 2024
Thank you for sharing your thoughts on your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that the rest of your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 Poor

Rodrigo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
one of the staff memebrs was quite rude.
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 19 May 2024
Please accept our sincerest apologies for any dissatisfaction with your recent stay. It's disheartening to hear that we did not meet your expectations, as providing exceptional service is our top priority. We understand the importance of creating a positive first impression, and we apologize if we failed to deliver on this aspect during your visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Angileena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here went great! Everything is so conveniently close and I can’t think of not even one issue I encountered while staying here!
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 16 May 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

TODD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and stay. Definitely my choice of stay when in the area, I will be back.
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 16 May 2024
It is truly delightful to receive such wonderful feedback from you! We are thrilled to hear that you were impressed with every aspect of your stay at our hotel, from our beautiful facilities to our high-quality beds and excellent service. Your satisfaction is our top priority, and we are grateful to have exceeded your expectations. We will certainly convey your gratitude to our entire team, who worked tirelessly to ensure that you had a memorable experience. Your positive comments will serve as a motivation for our team, and they will be commended for their exceptional contributions towards your overall experience. We look forward to the opportunity of welcoming you back in the future for another exceptional stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 16 May 2024
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

MONA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 19 May 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 Poor

June

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room smelled musty due to visible mold in bathroom. Air conditioner not really working well . Unclean room.
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 19 May 2024
We are deeply sorry to hear about your disappointment with your recent stay. Our team works tirelessly to ensure the satisfaction of all our guests, and we regret that we were unable to meet your expectations on this occasion. Creating a positive first impression is crucial to us, and we apologize if we fell short in this aspect. Your feedback is appreciated, and we will use it to make necessary improvements.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

EDUARDO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 16 May 2024
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean hotel, but we had to take the stairs from the twelfth floor down because the elevator was taking forever and when it would open, it would be full
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 16 May 2024
We're grateful for your feedback regarding your recent stay with us. Our aim is to offer a comfortable, convenient, and personalized experience for all our guests, and your rating plays a vital role in helping us refine and elevate our services. We hope the remainder of your stay met your expectations, and we appreciate your choice to stay at our property. Should your plans bring you back our way, we'd be honored to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

ann

Liked: Cleanliness, staff & service
very attractive renovation BUT only two of four elevators in service - long wait every trip for elevator, shower faucet very difficult to operate, only light in bathroom is from led mirror, ceiling light and AC is very loud - disappointing.
Stayed 3 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 19 May 2024
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short and caused you some frustration. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Teri, Spokane

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property needs upgrading. The cold water tap in our bathroom leaked, and the shower stream was scouring the grout on the back wall.
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
We appreciate your excellent rating! It's fantastic to hear that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Infinity Tax

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable without sacrificing quality
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Monica

Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
Thank you for sharing your feedback about your recent stay with us. We're committed to providing a comfortable, convenient, and personalized experience for all our guests, and your rating helps us in our continual efforts to improve our services. We hope the remainder of your stay was enjoyable, and we're thankful for choosing our property for your visit. Please consider staying with us again in the future, as we would welcome the chance to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit with my girlfriends
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 the main areas and bar/food options were great. Wish the weather was warmer for me to get in the pool. Great experience.
Stayed 3 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
Thank you for providing us with your kind thoughts on your recent stay. Your satisfaction with your lodgings and the exceptional service provided by our staff has made my day. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of every team member who played a role in creating a smooth and effortless experience for you. We are looking forward to the privilege of welcoming you back many times in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Khristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

RAMONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff is very helpful excellent service
Stayed 5 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

ARTHUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got charged for the water even though it says “Free” for the first 2 bottles. The rest will be $4 each.
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
Thank you for sharing your feedback about your recent stay with us. We're committed to providing a comfortable, convenient, and personalized experience for all our guests, and your rating helps us in our continual efforts to improve our services. We hope the remainder of your stay was enjoyable, and we're thankful for choosing our property for your visit. Please consider staying with us again in the future, as we would welcome the chance to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 11 May 2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great service.
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, well-kept property. Staff was friendly and attentive. Nice area, pretty view of the valley. we will definitely look to stay here again in the future.
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Joshua

Travelled with group
Liked: Staff & service, amenities
Starbucks downstairs was expensive and charge for parking
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
Thank you for sharing your thoughts on your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that the rest of your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean premise. Friendly staff. Great ambiance.
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Desarah E

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is am impeccable hotel. Everything is updated and clean. We will be returning
Stayed 2 nights in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Abhisek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, very less food option around
Stayed 1 night in May 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 7 May 2024
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, amenities
i had a peaceful stay!
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 2 May 2024
Thank you for your fantastic rating! It's wonderful to hear that our service and product quality stood out to you. Your feedback will be shared with our team, who work tirelessly to ensure every guest has a memorable experience. We're already looking forward to your next visit, where we'll strive to make it even more remarkable than the last!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Kevin Masayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 30 Apr 2024
Your review has made our day! We are absolutely delighted that our team left a lasting positive impression on your stay. The guest experience is the heart and soul of our hotel, and it's thanks to the dedication and passion of our team members that we are able to create memorable moments for our guests. Your kind words mean the world to us, and we eagerly anticipate your return. Thank you sincerely for your review!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Denisse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disneyland
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Stayed 3 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 19 May 2024
We appreciate your excellent rating! It's fantastic to hear that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Cecilia

Travelled with family
Liked: Cleanliness, staff & service
Hotel staff was helpful. However, there are problems with my room keys (both) which never worked at the parking garage. I had to call in for assistance every single time we had to leave the garage or come back to the garage. We couldn't figure out how to turn on the water in the shower. After standing in the shower for 5 minutes and trying different ways to turn the water on, we finally got the water on. Instructions would be very nice for guests in the future. Staff in the Bar took my credit card the first night we were there without explaining why he had to keep the card, or if we were going to get drinks. We did not get any alcoholic beverages, we only order food. We waited a long time before another staff walked by us, and we asked about the credit card. The staff who took my card finally came back with the check for our food. His attitude was not friendly at all. Having to pay $28 a day for parking, we find the parking garage very inconvenient. It was quite a walk from the hotel to the parking garage, and at night, we did not feel safe because of the distance as well as the lack of lighting.
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 30 Apr 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 30 Apr 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 28 Apr 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Viviene Marie, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The AC in the room was extremely loud that I couldn't keep it on for more than 15 min at a time. The key card going in & out of the self parking didn't work & had to constantly get assistance. The shining light was the front desk who was extremely helpful, professional, cordial in helping me get my reservations figured out due to a technical difficulty from Expedia not relaying an extra night I booked.
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 28 Apr 2024
Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nicely located! Beautiful area and clean inside. I would highly recommend.
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 28 Apr 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Charise

Disliked: Staff & service, property conditions & facilities
The staff was not very friendly The bathrooms were so old, water temperature control didn’t work, got hot water out of the sink when I flipped it to cold it took about five minutes for it to go down to cold temperature on the shower was very difficult to control. I’m only 4 foot 10 and a professional business person and I should not have to get a hanger to control the showerhead. But I have to say the valet staff were more than fabulous!
Stayed 3 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 28 Apr 2024
I was disappointed to read that we did not meet your expectations. It is our goal to ensure that we deliver a comfortable, convenient, and personalized experience. Please be assured your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing particular, just overall enjoyed my stay here. The staff was very helpful and friendly. Just wish there would’ve been a microwave in the room, but overall an awesome experience… Will stay here again for sure.
Stayed 4 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 28 Apr 2024
Thank you for investing the time to provide such an outstanding rating! It's wonderful to hear about your notable stay and especially your interactions with our staff. Offering top-notch service is our top priority, and we're thrilled that our team has significantly contributed to your positive experience. Your acknowledgment of their efforts is greatly appreciated, and we eagerly anticipate your next visit for another exceptional stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Roxana

Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 16 May 2024
Thank you for your superb rating! We're delighted to know that every aspect of our hotel lived up to your expectations. We put a lot of effort into ensuring our property is exceptionally clean and our service second to none. Your feedback verifies that we're succeeding in our mission to deliver unparalleled guest experiences. We eagerly look forward to your return in the not-too-distant future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property , friendly staff , comfortable beds . Definitely happy with my stay here . I like that there's the bus that comes right to the property to take you to Disneyland
Stayed 4 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 28 Apr 2024
A huge thank you for taking the moment to share such a wonderful rating! We're delighted to hear about your outstanding stay and the positive experiences you had with our team. Ensuring superior service is our passion, and it's encouraging to see our staff's efforts have positively influenced your visit. Thank you for acknowledging their hard work; we are excited about your next visit for yet another extraordinary experience.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isaac at the front desk at the front desk was very helpful answer all my questions.
Stayed 4 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 25 Apr 2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Norwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 25 Apr 2024
Thank you for rating us so highly! Your 5-star feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los outlets están al lado, muy buen hotel, tiene de todo, bonitas y cómodas recámaras, estacionamiento 28dlls al día el único pero...
Stayed 3 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 25 Apr 2024
Muchas gracias por compartir su excelente experiencia en nuestro hotel. Nos llena de satisfacción saber que nuestras instalaciones y servicios han estado a la altura de sus expectativas, pues es siempre nuestro principal objetivo. Nos gustaría también expresar nuestra gratitud por su reconocimiento a todos nuestros compañeros, que se esfuerzan diariamente por conseguir altos niveles de satisfacción entre nuestros clientes. Estaremos encantados de tenerles de vuelta en nuestro hotel para una nueva inolvidable experiencia.Un cordial saludo, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Austin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The double beds are a definite downside. I would also suggest that the noise between rooms was much louder than other hotels. International arrivals all night so hearing every door close in the hallway isnt ideal.
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 25 Apr 2024
"Thank you for taking the time to write a review of our hotel. On behalf of our entire team, please accept our apology for the disruption to your stay caused by noise. It is disappointing that our provisions for alleviating the noise levels did not work well for you. We want our hotel to be a respite for our guests where all their needs are met with urgency and a great attitude. We definitely appreciate your business and that you took the time to offer your feedback. We do wish to have the honor of welcoming you back."Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 6 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 25 Apr 2024
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, great service, great staff and like always, no issues. Love this location, stay every time im in the area.
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 25 Apr 2024
We're deeply grateful for you taking the time to leave such a phenomenal rating! Hearing about your memorable stay and especially the positive interactions with our team is a joy. Our dedication is to deliver exemplary service, and it's exhilarating to know our staff has made such a lasting impression. Thank you for valuing their dedication. We eagerly await your next visit for another incredible stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 23 Apr 2024
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

2/10 Terrible

Bradley

Travelled with partner
Disliked: Cleanliness, staff & service
Booked for just 1 night after getting engaged to my fiancée because I surprised her with Disneyland tickets the next day. We arrived late in the evening, checked in, only to find our room a complete mess. Dirty food dishes everywhere with towels and sheets on the floor. We legitimately thought someone might still be in the room. Went downstairs and waited an hour for them to confirm that we weren’t lying (for some reason) and then try to find us a new room because apparently “they overbooked us tonight and there were no more rooms”. When asked how they could let our room be in that state all they had to say was that it was “a housekeeping issue” The only place they were able to put us was a 2-double bed room, as opposed to the single king bed room I had reserved. Considering this was for the night of our engagement this was unacceptable. We are currently in the process of trying to reach hotel management for compensation. Completely shameful that a Hilton branded hotel would be this disorganized and frankly, a mess.
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on 23 Apr 2024
Please accept our heartfelt apologies for any dissatisfaction with your recent stay. We strive to provide all our guests with exceptional experiences, and we regret that we fell short in your case. Ensuring a positive first impression is fundamental to us, and we apologize if we did not deliver on this aspect. Your feedback is important to us, and we will use it constructively to improve our services.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton