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"Very safe and convenient location. The hotel and room were both tidy and clean. Good value for the price. Only one thing I was very close to the elevator and heard the noises of people walking by often. Otherwise I enjoyed the stay very much."

"Beautiful hotel, tatami mat throughout the whole hotel lobby and hallways made the place feel very warm, cozy and full of character."

"This ryokan is very dated and in dire need of a refresh. The facilities are not what you would expect from a top end facility in a spa town. The public bath (men’s) felt decades old with soap/salt staining and old fittings. The private baths were a good facility/idea. Most corridors apart from the main lobby area had an unpleasant smell (musty, mouldy). Our room also faintly had this whiff. The staff are great - polite and efficient. Breakfast was good. The free snacks, sale, ice cream buffets were a good idea but don’t expect them to be top quality. The shuttle was handy. And the ryokan is well situated, a short walk away from charming Yamanaka town. Unfortunately I could not recommend this as a place until it has had a make-over. "

"Location and super clean"

"Very convenient location and our room had a spectacular view of the city. Hotel was clean and staff friendly and helpful."

"Quite relaxing. "

"滞在後に忘れ物があり、何回も連絡を貰ってスタッフの方に真摯な対応をしてもらった。滞在は2回目だがまた利用したい。"

"I truly enjoyed my stay"

"Love this hotel!! Nice room and quiet surroundings. I really enjoyed my stay."