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Reviews of Country Inn & Suites by Radisson, Omaha Airport, IA

2.5 out of 5
Country Inn & Suites by Radisson, Omaha Airport, IA
2210 Abbott Dr, Carter Lake, IA

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 1005 reviews" "
Rating 8 - Good. 240 out of 1005 reviews" "
Rating 6 - Okay. 187 out of 1005 reviews" "
Rating 4 - Poor. 128 out of 1005 reviews" "
Rating 2 - Terrible. 99 out of 1005 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

STEVE, Grand Island

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pop machine was broken. Side door wouldn’t let us in at 10pm. Construction going on in bathroom joint compound unfinished on the walls. It was inexpensive and close to the airport so I worked out ok.
Stayed 1 night in May 2024

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service
Sunshine was very pleasant and the stay was nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Reese

Disliked: Staff & service
Check in fee that was not mentioned.
Stayed 3 nights in Apr 2024

4/10 Poor

Heather

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was green, charged me 30$ for being a little early!
Stayed 1 night in Apr 2024

2/10 Terrible

Kelsey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property does not having lighting in the parking lot. Entry way smelled of weed every single time we came by. Lobby check in area was dirty. Room had the AC cover torn off and one of our beds had sticky residue left on it. Biggest issue was the constantly smell of weed and illusion of a clean hotel that the photos shown.
Stayed 2 nights in Apr 2024

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting and not clean, dental floss was found in the refrigerator, a spider in our bathroom sink, the floors were dirty with toe nail clipping ,the hall way smelled of marijuana. I room smelted like smoke including the bedding. Our door didn’t lock , we had to use the door jam just to lock our room!! We felt very unsafe and the staff was little to no help at all. I will never recommend this place, not only did this place falsified its image online, the over all establishment needs to be torn done, or get someone in there that actually cares and revamps the place and new staff that actually wants to be there and do there job and provide actual customer service and not just sit around to collect a paycheck. 1-10 I give it a 0
Stayed 1 night in Apr 2024

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean and extremely convenient
Stayed 1 night in Apr 2024

2/10 Terrible

Gerald

Disliked: Staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Mike

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Olga

Travelled with family
Clean, nice, staff is good
Stayed 1 night in Apr 2024
Response from Rochelle on 23 Apr 2024
Thank you for staying with us glad you enjoyed your stay

10/10 Excellent

Christine, Sioux Falls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service was awesome!
Stayed 1 night in Apr 2024

8/10 Good

Ron, Carroll

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Numerous stays at this motel because we like shuttle service to CHI arena for concerts. Shuttle ride was great going but couldnt get anyone to answer at front desk for ride back and had to get Lyft ride.
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was nice and clean....
Stayed 2 nights in Apr 2024

2/10 Terrible

Matthew, Ida Grove

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Things did not work (I.e. tv, phone). Breakfast was not available on time. Not good when you have to catch a flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Close to the airport.
Stayed 1 night in Mar 2024

2/10 Terrible

Carolina, Guymon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk was all dark, you could see the lady doing the check in was sleeping because she could hardly walk and function. She was also kind of rude. I have never been to a hotel where the front desk was dark, it gave me a weid vibe.
Stayed 1 night in Mar 2024

4/10 Poor

Hannah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not super clean. Bathroom lights often wouldn’t turn on. Windows “whistle” at night in the wind. Breakfast was decent.
Stayed 2 nights in Mar 2024

6/10 Okay

Nicolaas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here a number of years ago and property has definitely gone down hill. Dimly lit. Dirty hallways and carpet in room. Sub par repairs and painting. Super slow check in
Stayed 1 night in Mar 2024

8/10 Good

Steve

Liked: Cleanliness
Close to airport and right off freeway
Stayed 1 night in Mar 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. A bit loud. Bed was comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffery

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service
Rooms were a little dated, but clean
Stayed 1 night in Mar 2024

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in terrible condition. We had holes in the walls of our room, tissues filling the peep hole in the door and stains all over the carpets. The pool was broken, doors were broken and the entire hotel smelled of smoke. I will not stay here again. Spend the extra money for the holiday inn express. You won’t regret it, but you will regret staying here.
Stayed 1 night in Mar 2024

10/10 Excellent

Mitchell

Stayed 1 night in Feb 2024

10/10 Excellent

Becky

Stayed 1 night in Feb 2024

8/10 Good

Karen

Travelled with partner
Clean hotel outside cement works needs replaced esp around the drain.
Stayed 1 night in Feb 2024

10/10 Excellent

MacKenzie

Stayed 1 night in Feb 2024

10/10 Excellent

Rahn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is fantastic. Concrete outside the entrance is broken and uneven. One if the bedside lights doesnt have a switch
Stayed 1 night in Feb 2024

10/10 Excellent

Dan, Norridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is safe, convenient and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Staff, is friendly and professional. Always, enjoy my stay. Quiet and peaceful.
Stayed 1 night in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Fan didn't work completely in the heater.
Stayed 1 night in Feb 2024

6/10 Okay

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with family
Liked: Amenities, property conditions & facilities
Check in & check out was very efficient & smooth. Very friendly & welcoming staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to our room did not seal and the hallways on the 2nd and 3rd floor smelled like Pot so bad we had to stuff rags around the door to keep the smell out.
Stayed 1 night in Feb 2024

4/10 Poor

Sharol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Steve

Business traveller
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport… clean..,,friendly helpful staff
Stayed 1 night in Jan 2024

6/10 Okay

Dawn

Pretty rundown
Stayed 1 night in Jan 2024

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I didn't like people was smoking in their rooms setting the alarm off they said they would give me a discount but I never got it
Stayed 4 nights in Jan 2024

6/10 Okay

Dudley

Travelled with group
Liked: Room comfort
Average
Checking in took around 30 minutes which was way too long.
Stayed 1 night in Jan 2024

2/10 Terrible

Jen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down
When event the hotel it smelled heavily of Marijuana and the hallways did too. The parking lot and sidewalks had not been cleared of snow. The battery for the key card was exposed on the inside of the door.
Stayed 1 night in Jan 2024

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled like smoke
Dirty. The whole place smelled like smoke. The bathroom and carpet were worn down. Wouldn’t stay here again.
Stayed 1 night in Jan 2024

6/10 Okay

David

Liked: Staff & service
The first room we were booked into the heater wasn’t working. They were going to sent the maintenance person, but he had already left for the day. Therefore, the front desk clerk switched us to an upgraded room
Stayed 1 night in Jan 2024

2/10 Terrible

Sai Ching

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Around three in the morning, the alarm went off at random and hasn't gone off since. I can't sleep again in result. When you initially came in, you could see that the room wasn't cleaned following the last customer check-out. awful.
Stayed 1 night in Jan 2024

6/10 Okay

Michael, Arlington Heights

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old, worn out room. Walked in and i knew it was a smokers room. Stains on the carpet, didnt want to walk bare foot. Staff was inexperienced but friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Margaret

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Intruder
Have stayed at this hotel multiple times as it is close to airport. Last night we were on late flight and weather was not good so we stayed to drive during daylight hours. Upon arriving, sidewalks and parking lot had not been cleared well at all. Checking in was pleasant and desk clerk was very professional and sweet. Hotel wreaked of marijuana and cigarettes, very apparent it was being used in rooms. I left room to go to soda machine and when i got back my husband stated that a young man came into our room using a key, he thought it was me, so he opened door. He asked the young man what he wanted and he stuttered and said "front desk, we are just checking to make sure no homeless people are in the hotel rooms. Now keep in mind, this is 1130 at night, hes wearing shorts, an undershirt and flipflips and did not knock or announce that he was from the from desk. This is TOTALLY UNACCEPTABLE. The room was not clean, looked like food had been spilled and wiped upwith a tissue hut never properly washed. Floor had what appeared to be ketchup or bbq sauce splattered on it next to hot tub. A trash bag was tied around the smoke detector, paint peeling aroung the tub/shower. Will not being staying here again.
Stayed 1 night in Jan 2024

6/10 Okay

Jana

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024