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Reviews of The Scotsman Hotel

4 out of 5
The Scotsman Hotel
20 North Bridge, Edinburgh, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1001 reviews" "
Rating 8 - Good. 197 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 2 nights in Apr 2024
Response from Jan Coskun - General Manager on 8 May 2024
Dear Jane, Thank you for you review. The team are glad you enjoyed your stay. Hopefully, we will see you on your next visit to Edinburgh Kind regardsThe Management Team

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the city. Beautiful hotel, great location. A bit of construction in the area but did not affected the stay. Parking not available at the hotel but the hotel staff provided a place very easy, reliable and near the hotel. Hotel restaurant had delicious food. Overall very happy with my stay.
Stayed 3 nights in May 2024
Response from Jan Coskun - General Manager on 8 May 2024
Dear Rebecca, Thank you for your kind review. Construction surrounding the hotel being finished soon should aide parking for our guests. We are delighted you enjoyed The Grand Cafe and the hotel facilities.We do hope to welcome you back to The Scotsman in the future. Kind regards The Management Team

8/10 Good

Robert D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location surrounded by construction. Not clear where to drop bags. Dining good. Excellent location near Royal Mile.
Stayed 3 nights in Apr 2024
Response from Jan Coskun - General Manager on 8 May 2024
Dear Robert, Thank you for your feedback. Good to hear you enjoyed the dining experience at the hotel and the location. Construction surrounding the hotel will hopefully be complete soon. Well noted concerning the luggage drop off point. Your point has been relayed onto the concierge team. We look forward to welcoming you back to the hotel in the near future. Kind regards The Management Team

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for those to enjoy Edinburgh by train or foot. Great staff who helped with laundry, reservations and more. Quiet room. Good blacklit drapes. Love having drinks and supper down at the restaurant.
Stayed 3 nights in Apr 2024
Response from GM on 5 May 2024
Dear Robert,Thank you for your positive review. I'm glad to read that you have enjoyed your stay overall. I hope we can welcome you again soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

SHEILA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Scotsman was right across the street from the train station making it easy for two with women with a lot of luggage. The hotel was clean and the rooms were spacious. The food was delicious and was available until late morning. The staff was amazing, and the concierge even walked us to the train station to help us find the right train to our next destination.
Stayed 2 nights in Apr 2024
Response from GM on 2 May 2024
Dear Sheila,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay overall and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Scotsman. Perfectly located next to the Old Town, and small walking distance to the New Town. Highly recommended.
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Ryan,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on 1 May 2024
Dear Catherine,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 Excellent

Donald

Great staff
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Donald.Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 Excellent

Georgette, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Georgette.Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

8/10 Good

Ria

Liked: Amenities
.
Stayed 3 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Ria, Good to hear you enjoyed your stay at The Scotsman! We hope to welcome you back in the near future! The Management Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, very central to the city with friendly and welcoming staff.
Stayed 2 nights in Apr 2024
Response from Reception Manager on 29 Apr 2024
Dear Michael,Great to hear you enjoyed your stay at The Scotsman! We look forward to welcoming you back in the near future. Kind regards The Management Team

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very stylish hotel with a lovely paneled room with a minibar! Lots to do in this area, and great staff who were helpful with dinner recommendations and best places to shop!
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Mary,Thank you for your positive review. I'm glad to read that you have enjoyed your time with us and I hope we can welcome you again in the future.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

6/10 Okay

Kristin

Great location just off the Royal Mile. Bed was comfy and bathroom was modern and clean. But the service was just average. I was checked into an occupied room and didn't get much of an apology. Carpet and upholstery on the chair and bench in the room were dirty and stained. Service in the Grand Cafe was poor. Breakfast service staff were lovely and free breakfast was nice. Overall a bit disappointed and I won't be back. Not worth the price.
Stayed 7 nights in Apr 2024
Response from Reception Manager on 27 Apr 2024
Dear Ms Bower, Thank you for your feedback. We always appreciate our guests views good or bad so we can improve our service. Mistakes do happen in hotels and the team at Reception have been briefed on how to resolve such errors in the future. Furthermmore, Housekeeping have been informed to look at the room you stayed in condition. Feedback has also been provided to The Grand Cafe and the Breakfast Team. Hopefully we do get the opportunity to welcome you back to The Scotsman. Kind regardsThe Management Team

6/10 Okay

Carole

Travelled with group
Very basic room, not in the least like the twin room expected from your website. Hot buffet breakfast very unappealing with tray of fried eggs hard and rubbery. Scrambled eggs a slightly sweet taste All told very disappointed in our stay. Certainly not worth the £300 plus . Expect more than this.
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Dear Carole,Thank you for your review. We appreciate this crucial feedback so that we may do right by our future guests.I hope we have the chance to welcome you again.KInd Regards,Jan CoskunGeneral Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people and convenient. Public spaces were not optimal, but rooms were great.
Stayed 2 nights in Apr 2024
Response from GM on 26 Apr 2024
Dear Andrew,Thank you for your review. I'm glad to see that you have enjoyed your stay overall and I hope we can welcome you again. Please also rest assured that we have made note of your comment regarding the public and will be looking to improve this for future.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful building, great service and free scotch. Super!
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Christopher,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Vivienne,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locations for the train station, the Royal mile and the old quarter. Lovely hotel.
Stayed 2 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Nicola,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel but access with construction is very difficult
Stayed 4 nights in Mar 2024
Response from Jan Coskun General Manager on 9 Apr 2024
Dear Gavin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Beautiful hotel and spacious room. Location is perfect for walking around town. Please be aware that parking is off site and about a 10 minute walk from the property. It was a little challenging for us to find the parking.
Stayed 1 night in Mar 2024
Response from Jan Coskun General Manager on 9 Apr 2024
Dear Susan,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.We will look into the parking instructions being clearer for our future guests.Haste Ye Back!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jan Coskun General Manager on 9 Apr 2024
Dear Justin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 Excellent

Sheung Yung, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Jan 2024
Response from Jan Coskun - General Manager on 1 Apr 2024
Dear Sheung Yung,Thank you for your review. I'm glad you enjoyed your stay and please come again soon!Kindest Regards,

10/10 Excellent

Claire Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jan Coskun, General Manager on 6 Apr 2024
Dear Claire Louise,Thank you for your positive review. I'm glad you have enjoyed your time with us and I hope we can welcome you again soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

Daryl Ann

Stayed 3 nights in Mar 2024
Response from GM on 21 Apr 2024
Dear Daryl Ann,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Centrally located. Across the street from Waverly Station and you can walk to most anything in the city. Staff was very nice and the rooms and common areas were kept clean. The restaurant had a good selection of classic Scottish fare and reasonably priced.
Stayed 6 nights in Mar 2024
Response from Jan Coskun - General Manager on 1 Apr 2024
Dear Donald,Thank you for you positive review. I'm pleased to see that you've enjoyed your stay with us, and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic
Stayed 1 night in Mar 2024
Response from Jan Coskun - General Manager on 30 Mar 2024
Dear Henry,Thank you for your positive review. I'm glad to see you have enjoyed your time with us and I hope we can welcome you again in the future.Haste Ye Back!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
I came to Scotland to celebrate my 50th birthday and when the front desk found out they sent chocolates to our room and a bottle of champagne! They made my week and my birthday so very special and we will for sure stay here again!
Stayed 6 nights in Mar 2024
Response from Jan Coskun - General Manager on 30 Mar 2024
Dear Charlotte,Thank you for your positive review. I'm pleased to read that we managed to make your special day all the more memorable. I hope we have the chance to welcome you again soon.Haste Ye Back!

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel. Staff was very professional and attentive. Our suite was gorgeous. Beautiful views. Spacious.
Stayed 3 nights in Mar 2024
Response from Jan Coskun - General Manager on 27 Mar 2024
Dear Becky,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope that we can welcome you again sometime soon.Kindest Regards,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious & beautiful. The hotel staff was friendly & helpful & the hotel itself was clean & central to everything. Great hotel & stay.
Stayed 3 nights in Mar 2024
Response from Jan Coskun - General Manager on 27 Mar 2024
Dear Sarah,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

James, Solvang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations. The staff was friendly, prompt and very helpful. The food in the restaurant was delicious and there were other options within walking distance. The property is in old town where history took place. The train station is just across the street and that was very convenient for those travelers coming by train. The only item to note is that the nearby bridge is being reconstructed so there is some congestion from the construction site; however, we did not hear it from our room
Stayed 3 nights in Mar 2024
Response from Jan Coskun - General Manager on 23 Mar 2024
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again in the near future.Haste Ye Back!

10/10 Excellent

Glenn

Travelled with partner
Room was fabulous , Views of the castle and princess street. Ordered room service , meals were excellent . Only problem was finding access to the Market Street entrance , due to work on the north bridge street. Suggestion would be to advise the postal code of that enterance,or a nearby business on market street . Great stay , have stayed our last four trips to Edinburgh.
Stayed 3 nights in Mar 2024
Response from Jan Coskun - General Manager on 23 Mar 2024
Dear Glenn,Thank you for your positive review. I'm pleased to read that you enjoyed your stay, and I hope that we have a chance to welcome you again in the future.I apologise you had trouble finding the Market Street Entrance. Directions should have been in your confirmation. If they were not, I am truly sorry. This would have been remiss of us.Haste Ye Back!

10/10 Excellent

Kimberly, Fall River

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and perfect location!
Stayed 2 nights in Mar 2024
Response from Jan Coskun General Manager on 10 Mar 2024
Dear Kimberly, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms and the perfect spot to enjoy Edinburgh. All three rooms we had were very comfortable and designed lovely.
Stayed 1 night in Mar 2024
Response from Jan Coskun General Manager on 9 Mar 2024
Dear Amy, Thank you so much for taking the time to leave us such good Feedback. We are happy that you enjoyed the comfort and spaciousness of our room. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

6/10 Okay

Martyn

Stayed 1 night in Feb 2024
Response from Jan Coskun - General Manager on 23 Mar 2024
Dear Martyn,Thank you for your review. I would be keen to learn how we could have gotten a full 5 out of 5. Please feel free to be in touch with me personally so that I may know more about your experience and how we can improve for future guests.I look forward to hearing from you.Haste Ye Back!

10/10 Excellent

Clive

Travelled with partner
Liked: Amenities
Easy access from railway station ,entrance to hotel on same level as road via doorway to lift. Friendly and helpful staff through out the hotel
Stayed 2 nights in Feb 2024
Response from Jan Coskun - General Manager on 21 Feb 2024
Dear Clive,Thank you for your review. We appreciate your kind words, and I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

Alison

Stayed 3 nights in Feb 2024
Response from Jan Coskun - General Manager on 21 Feb 2024
Dear Alison,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to stay in this hotel with my mum for valentines and in our room they put some chocolates in are room and Theo’s was a people were nice and I can wait to come back. I had so much fun. Zara-rose, 8 years old.
Stayed 1 night in Feb 2024
Response from Jan Coskun - General Manager on 21 Feb 2024
Dear Sophie,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

M S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel which is conveniently located opposite Waverley Train station. Staff all very friendly and polite. All the visitor attractions nearby.
Stayed 1 night in Feb 2024
Response from Jan Coskun - General Manager on 21 Feb 2024
Dear M.S,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our wee room, great location
Stayed 1 night in Feb 2024
Response from Jan Coskun General Manager on 18 Feb 2024
Thank you, Ian, for your brilliant review! We do our best to make our guest's experience unforgettable! Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

4/10 Poor

Philip

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Work underway at front of property which was heard in room until early in morning. Air conditioning not working and we were given a Dyson fan to heat room which had to be switched off at night so noise from it did not keep us awake. Told engineers would fix air con fault but after 2 days we left with Dyson still in place. Wind got up on second night and caused horrendous banging which appeared to come from window frame on room next door. Has to sleep with ear plugs which forrtunately i carry. Scotsman to date have failed to reply to my email regarding our stay. Overall, disappointing.
Stayed 2 nights in Feb 2024
Response from Jan Coskun General Manager on 18 Feb 2024
Dear Mr. Etherson,I apologize for the inconvenience and disappointment you experienced during your recent stay at The Scotsman. Your feedback is invaluable to us, and we are actively working to address the root causes of the issues you highlighted. I apologize again for the inconvenience and appreciate your patience and understanding. Thank you, and I hope to have the chance to welcome you back for a much-improved stay.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location excellent for station, old and new town. Staff efficient and friendly. Hotel fabulous. Very clean. Spacious room. Breakfast superb. Overall a great place to stay.
Stayed 3 nights in Feb 2024
Response from Jan Coskun - General Manager on 14 Feb 2024
Dear Jane,Thank you for your positive review. It's good to read that we came through and met your expectations. I hope that we can welcome you again in the future.Haste Ye Back!Kind Regards,

8/10 Good

Jiao

Stayed 2 nights in Feb 2024
Response from Jan Coskun - General Manager on 14 Feb 2024
Dear Jiao,Thank you for your positive review. I hope we can welcome you again in the future.Kind Regards,

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Jan Coskun - General Manager on 23 Mar 2024
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your time with us. I hope that we can welcome you again in the future.Haste Ye Back!

10/10 Excellent

Mark, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful historic boutique hotel with a friendly and helpful staff. Loved it!!
Stayed 3 nights in Jan 2024
Response from Jan Coskun General Manager on 1 Feb 2024
Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay and location
Excellent stay! Would throughly recommend!
Stayed 1 night in Jan 2024
Response from Yours sincerely, Jan Coskun General Manager on 1 Feb 2024
Dear Jack,Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh!

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Jan Coskun General Manager on 1 Feb 2024
Dear Steven,Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Arminder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jan Coskun General Manager on 1 Feb 2024
Dear Arminder, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Iain, Paisley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Room and room views were perfect. The renovation is lovely and the staff couldn't be nicer. Location is great too with great access to the Royal Mile from floor 4 or to train station and beyond to the north from the level 0 entrance. All around a very nice experience, would highly recommend this hotel. We will be back.
Stayed 1 night in Jan 2024
Response from Jan Coskun General Manager on 1 Feb 2024
Dear Iain, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

6/10 Okay

H Y

Liked: Cleanliness, staff & service
Room is cold. Toilet has strong smell probably due to old sewage system.. However staffs are friendly. This is a elegant hotel.
Stayed 3 nights in Jan 2024
Response from Jan Coskun General Manager on 1 Feb 2024
Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Ciara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jan Coskun - General Manager on 19 Jan 2024
Dear Ciara,Thank you for your valuable feedback. We are looking forward to welcoming you back here at The Scotsman Hotel for your future visits to beautiful Edinburgh. Kindest Regards, Jan Coskun General Manager