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"Clean, nice service, nice breakfast"

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most important value that a service business should provide to us - hospitality. "

"Great service and comfortable chambre to stay, definitely visit again!!"

"The staff were great & the room was what we paid for but we were not accustomed to sleeping on floor."

"great for weekend stay. best with friends and families. authentic japanese tatami style hotel. walkable distance to ishiuci ski resort. "

"Location is perfect being a few minutes walk to the train station, Yuzawa Kogen ski lifts, restaurants and shops. The food for breakfast and dinner buffets were excellent in quality and variety. We stayed 4 nights and was not bored of the spread. "

"For hostel or home stay living staff went out of there to make me comfortable "

"Very friendly staff. They accommodated all our needs. Thank you for the great stay!"

"チェックインはスムーズでした。お部屋もきれいでした。大浴場があるので、寒い時期にはとてもありがたかったです。朝食はひと通りの新潟のものがいただけるのでお得な気持ちになりました。チェックアウト後は、荷物を預けるのも駅から近いので、便利でした。"