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"Ok"

"Yes. The room was perfect and all the staff was professional and very accommodating. "

"N/a"

"Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude. "

"Clean room but very basic"

"The hotel is one of the very best I have stayed in. It is run with a great pride in service and attention to details. It is extremely friendly. The accommodation is dog friendly. The decor is beautiful set in its own private garden and just a couple of hundred metres from the beach front. Loved it."

"Kitchen was limited, everything was dated and disgusting "

"Atmospheric quirky hotel. Retains convent feel. Nice staff; good restaurant at night. Note it doesn’t do breakfast but good cafe nearby. No reception before noon. Good base for Bilbao - on commuter line to central station , one hour trip with regular trains ."

"I love this hotel, we visit every year. It is very relaxing, the pools are great and the indoor thermal pool is amazing. Spa service is very good also. Food is fantastic, staff are very professional and friendly. The service in the bar/cafe can be very slow. The bedrooms are very old and really need to be renovated, they smell of damp and are very dusty. It is a shame as the rest of the hotel is absolutely lovely."