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"Room was not clean, bed had large chunk of visible human hair on it and the bathroom sink had hair in it as well. I had to check out that night without laying on the bed. Bad experience. Told the staff at the reception and the situation was not addressed. "

"Didn't end up staying there because they didn't have a pool or a workout room as advertised. The staff were amazing at getting me a refund."

"Thankfully we were on the first floor the elevator wasn't work. The pool wasn't open Other wise everything was nice"

"I had a great stay at Hyatt Place Knoxville Downtown. The location is a major highlight—within close proximity to excellent restaurants and the University of Tennessee, Knoxville campus, making it very convenient whether you're visiting for business, a game, or just exploring the area. The hotel itself is clean, well-maintained, and comfortable. The staff was friendly and helpful throughout my stay, and everything ran smoothly overall. The only minor drawbacks were that breakfast closes at 9:00 AM during the week, which felt a bit early, and I had some difficulty getting the room temperature exactly where I wanted it. Aside from those small issues, it was a very positive experience, and I’d definitely stay here again."

"excellent excellent"

"Never got to experience breakfast "

"Clean room but someone was smoking on our floor which seeped into our room. Even though there’s no restaurant that’s run by the hotel, it would be nice if the restaurant downstairs would run orders to the rooms. I called and they said they couldn’t (or wouldn’t)."

"Amenities were dated, AC was noisy, front desk not welcoming."

"The staff was great. We stayed 3 nights. It was great for our purpose. Lots of restaurants available. Starbucks close by. Walmart across the street. Only ten minutes from the tennova med center. Loved the kitchenette area."