Although the aesthetics of the hotel are quite nice, both my partner and I woke up covered in bites, all over our legs, arms, backs and faces.
If that wasn’t bad enough, when we spoke to reception about the bites, they basically said it was impossible as they have sheets on the beds to prevent this, essentially calling us liars. This is despite them seeing us go to our room the night before, bite free, and then emerging with clearly visible bites on our faces and arms. My partner even showed them pictures of her back (covered in approximately 10 bites) and the sheets where covered in tiny blood spots, and black specks a clear sign of bed bugs.
The receptionist didn’t really seem bothered and even said “apart from that was everything okay” then proceed to take the few hundreds pounds it had cost to spend two nights there.
Fortunately we were leaving that morning so didn’t have to endure another night of being bitten but it made our 5 hour drive back to the UK extremely uncomfortable and spoilt what had been a great trip.
It really wasn’t the experience or treatment one would expect from a 4 star ‘luxury’ hotel.