i’ve stayed at this hotel on my occasions, with that being said - i would think reception should know me by name by now or at least by my face. nonetheless, i came a little bit before 3PM, because i have a little child with me. i ended up waiting 30mins after to get my room. then throughout the whole night, neighbors being loud in the hallway, which isn’t the hotel’s fault but still. it was OK to say the least, i have had better stays. also non-customers at the pool, not that big of a deal but still something to note.