Northwest Hotels, Jacksonville

"This hotel is completely unacceptable and unsafe. I was given a room different from what I booked and still charged more. After only a few nights, my body was covered in bedbug bites, and the mattress showed clear signs of infestation and poor hygiene. I had to change rooms, and the replacement room was barely functional. The worst part: after checkout, I left three bags at reception to collect later, and two were stolen. The staff and management showed zero responsibility or urgency. No one cared, no proper response, no accountability. This place is a serious risk to both your health and your belongings. Avoid at all costs."

"This property was dirty. The floor we stayed on smelled like weed. Guests were loud and a tour bus was idling in front of our room until midnight (very loud)."

"Clean, spacious room with a great breakfast!"

"Great experience. Just remember you gotta find parking. "

"The Villas of Amelia Island is part of the Omni Resort, which is great because you can use the Omni amenities (pool, fitness, beach, etc.). The bad part, though, is that we were assigned a room in Turtle Dunes, which is the farthest villa from the main resort (over a mile away). They do have shuttle service throughout the result, which is relatively efficient, but it means you have to shuttle back and forth to the pool, beach, restaurants, etc. every time you want to do something, which takes a lot of time away from your vacation. Also, the food everywhere is very expensive, and so are the amenities, such as renting beach chairs, etc. That said, the room was nice, with a huge bathroom and a beautiful view, and that part of the resort was extremely quiet, even on a busy spring break week. "

"You will only find the basics in the room and the breakfast could be a bit better. Overall, no complaints."

"Breakfast was great. Poolside lovely."

"These people in liaison with Expedia ripped me off my money I paid I paid for 3 different rooms for 2 night stay Paid insurance Cancelled the booking and never got refund aside for one Expedia ran me around . Then the hotel also told me they cannot refund My money and my insurance paid all gone "

"The room is clean and the staff is very pleasant and professional! "