Northwest Hills Hotels, Austin

"The parking was very secure and easy to navigate, especially after a long road trip. We got to room 233 after check in and found hair on the bathroom wall like they didn’t clean that day. The sheets had stains like they were from a woman’s leftover mascara so I went to desk and asked to switch rooms but was denied because I booked through a third party which is whatever so after returning a 2nd time for a room switch because the sheets had dried blood specks, I finally got the new, actually cleaned room. The pool looks inviting but the water is very foggy but still blue so that was alarming enough to not swim. "

"Staff was helpful and accommodating. The food was hot and fresh. Appreciated the bacon being crisp and fresh. "

"Breakfast was very good"

"Everything was great"

"Love this hotel. Amazing service, super clean, and great food"

"You guys ruined my birthday weekend!! My initial reservation was canceled the day of arrival and was told by your representative that my replacement was equal to or upgrade and it was NOT!! When I asked if you all could find me another hotel, I was told that you could not accommodate me. So, I canceled that reservation and stayed at a Marriott which costed me another $900+ on top of what I already paid you!! I will never use this service again and will be sure to advise others to do the same. Beyond disappointed!! "

"Amazing hotel"

"Staff was very friendly and accommodating! Location is the best!!"

"Very dirty and run down. We ended up not staying and canceled our stay and found something else. Property is very sketchy and dirty. Would not recommend."