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"Elevator was out of order."

"The elevator was very slow."

"Pool was not clean. No towels at the pool. Staff was difficult to find to correct issues. Breakfast on Sunday ended at 9:30 but food was gone by 9:10. Won’t stay again. "

"Overall nice hotel. Disappointed that the body wash in bathroom was empty and we found a sock on our floor."

"The staff were extremely helpful and showed amazing hospitality as soon as we walked through the door. Throughout the stay I noticed staff members cleaning and organizing the lounge area. Our room was clean and give us the peace of mind that we could relax after a long day of traveling."

"A very affordable hotel for a quick business trip."

"Overall stay was substandard for a Hyatt place. Breakfast is usually the bright spot but here it was the opposite. Elevator was out so we had to cancel plans for movie and dinner as my wife was unable to navigate 5 floors of stairs comfortably due to a recent surgery and no real accommodations were made for it. Bed was awful as were the pillows. Upon check in they tried surprising me with a parking fee at a non downtown Chicago or Detroit hotel!! This on top of waiting til almost 5 to check in due to staffing and room availability issues."

"My room was clean, and staff at the front were very nice."

"Great hotel with a delicious restaurant"