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"The spa is super , the rooms are simple but perfect and the staff are just so helpful and lovely I left something behind and it was no problem for the staff to arrange to send it back to me in London the next morning . Nothing is complicated as life should be and is very rarely found. It’s the second time I have been there and to Helmsley in the last 3 weeks and I will be back again soon . Thank you . "

"Great location and well kept hotel. We stayed in a medium sea view room and had a great stay. The customer service was also very good. The only thing I would skip next time is the breakfast as it wasn’t to our liking. Will happily stay again. Parking is limited and very tight!"

"Very clean family room on floor 1, had to go and ask for decaf coffee to be told they didn't stock it slightly disappointed. Then spoke to a member of staff who actually went above and beyond and went and got me some. Entertainment didn't happen due to sound technical problems but bingo went ahead slightly later than it was ment to. Evening meal was ok all you can eat buffet but half of the kids menu wasn't available no drinks available other than Very small glasses of water Bar prices reasonable. Only thing I will say staff need to ask the people thats sat in the lobby after 11pm to keep the noise down or returning to the hotel drunk after a night out"

"Had a great stay at the hotel, the lady at reception at check in I felt didn’t really want to be there, I found the price of the stay slightly high due to the maintenance of the room, the view was amazing though, the room was very very warm and paint work bad. The breakfast was really good and service was very friendly. Had a meal on the first night at the fat badger which was very nice the atmosphere was great."

"Quiet hotel, helpful staff, particularly the young staff, eager to make your stay a nice stay, I did notice an older staff member answering a young staff member with a direct answer and not with the courtesy I’m sure she would have wanted from him in the breakfast area, but the young man just walked to the greeting area and carried on, well done to him but shame on her, it stayed with me for a while, this was this morning Sunday 17th May."

"Lovely staff, great room. No complaints"

"Old shower controls I found hard to use. I had a problem with the door, but a maintenance man came quickly to fix it!"

"Lovely, modern, well kept hotel. Super friendly and helpful staff, good location, great breakfast"

"The room was ok on arrival if you look past the stains on the carpet and hole in the hand towel. When I opened the hand towel a big clump of dark brown hair fell out of it. Made me feel sick. Staff were nice. Check in was horrendous with only one person on the desk so a massive queue had formed. They take £100 off your card “in case” you spend anything on your room during your stay. Parking is ridiculous at £18 a night and a tiny car park it’s difficult to find a spot. Preparations for a wedding stopped us using the overflow car park. Restaurant food was barely ok and very expensive. We were asked if we’d like water for the table then charged £4.50 for the pleasure. Saying that breakfast is wonderful with lots of choice. The spa treatments were fully booked all weekend due to the wedding but the pool etc was available. Don’t use the lockers. If you’re lucky enough to get into one you won’t be able to use it again to get your belongings back as the locks are dodgy. The reception staff have to come in and smash the door off to get you your things out. They advertise free WiFi but we could never log on. The TV doesn’t connect either so only the usual channels to watch. All in all with the tired rooms, poor parking and poor food the stay is overpriced and definitely not a luxury stay. I wouldn’t go back."