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Reviews of Crown Spa Hotel Scarborough by Compass Hospitality

4 out of 5
Crown Spa Hotel Scarborough by Compass Hospitality
The Esplanade, Scarborough, England

Reviews

8.2

Very good

Rating 10 - Excellent. 446 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going here for many years , it is always excellent. The breakfast seems less varied than it used to be but is still excellent. The room was very good overall but was incredibly warm at night, too warm to sleep easily - could really do with some sort of air conditioning as it was really hard to sleep even with the windows open. The staff are really good though, and overall the hotel is really nice. We arrived late just as the restaurant was shutting but we did have a bar meal instead. The views from the sea view rooms are stunning.
Stayed 1 night in May 2024

6/10 Okay

Mark

Travelled with partner
On entering. The property was nice. Room wasn’t the best rusty shower curtain single beds pushed togeather just wasn’t was expected for over 200 pounds for 1 evening the breakfast was cold and under cooked
Stayed 1 night in May 2024

4/10 Poor

junru

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Baking hot room temp, strong bleach smell, wrong toilet seat, awful window facing, inconvenient car park. Avoid if possible.
Stayed 1 night in Apr 2024

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the spa, particularly the huge jacuzzi! Bar area was nice for a drink before going out. The only down side was that the room was very hot. There’s no way to control the heating. There’s a ceiling fan which is quite effective, but it was like an oven and windows could only open a crack to let in air. But it’s nicely situated in the cliff with great views across the sea from the front of the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again. Lovely building, great staff, room was fantastic, quality fittings in bathroom. Loved it
Stayed 1 night in Apr 2024

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our 2 night stay and use of facilities and the area in which the hotel is situated
Stayed 2 nights in Apr 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff
Stayed 2 nights in Apr 2024

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great restaurant and a comfortable room
Stayed 1 night in Apr 2024

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10/10 can’t wait to stay again! The hotel is beautiful and rustic our room was stunning with purple LED lighting for a nice calming evening vibe! Breakfast was unreal! Extremely accommodating with my partner not liking mushrooms or tomatoes and substituting him with extra of things he did like! Which I found extremely generous. Pool is a nice size for a couple and the jacuzzi is the largest I’ve been in lighting again was outstanding and the statues are beautiful! The sauna, steam room and ice room were a lovely size! Reception and staff were by far the most outstanding I’ve ever encountered answering every stupid question we both had with a friendly smile and always accommodating our request. The hotel is 15 min walk to the beach and a 10 minute drive away from the sea life centre which we utilised on our stay and made such a lovely evening! Thank you crown spa hotel! Xxx
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and room. Had everything you could need but room was quite warm
Stayed 1 night in Apr 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Martin Bradnam, GM on 4 Apr 2024
Dear Dawb,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

Marion, Leeds

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The decor of the hotel and facilities where extremely good. They seemed to have problems with the service at breakfast, extremely slow. The room very spacious and clean. We did have a problem with the ceiling fan and light of not being able to turn them off. We reported it but they were unable deal during our stay.
Stayed 3 nights in Mar 2024

8/10 Good

Kimone

Travelled with partner
Liked: Staff & service
Ok
Stayed 1 night in Mar 2024
Response from Martin Bradnam, GM on 26 Mar 2024
Dear Kimone,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

2/10 Terrible

Miglena

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty Very bad carpets in the rooms Very bad stuff
Stayed 1 night in Mar 2024
Response from Martin Bradnam, GM on 7 Mar 2024
Dear Migiena,Thank you for taking the time to post your review on Expedia.I was sorry to read your feedback relating to the carpet in your bedroom. I can see that you occupied room 353, and I have passed on a copy of your review to the housekeeping team to further investigate and respond back to me.We do review and react to all feedback. Thank you for taking the time to pass on your comments. Kind regardsMartin R Bradnam, GM and Team at the Crown Spa, Scarborough.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service
A hard review to write as we enjoyed our stay here, but the hotel is very dated now. We found the spa facilities very dated, but strangely unique and retro? The staff were fantastic, especially Ashley in the restaurant. The evening meal was lovely and the breakfast was good too. Our view was lovely from the room, but again, the room was dated. Could be so much more. The window opened very slightly, but the room was soooo hot! The bathroom was nice and the ambiance lighting was a nice touch. Only a rain head shower though so I had to have a bath in the morning as otherwise my hair would have to be washed. Not a massive thing I know, but normally there is a choice of shower heads so that if you don't want to get your hair wet, you don't have to. I was surprised there were no robes and slippers in the room for a spa hotel, but then saw you have to request them. That was when we were leaving. Should really be in the room for a spa hotel. Overall, the hotel is a typical dated seafront hotel. I wouldn't class it as a spa hotel. We did have a lovely time though and the staff definitely make the stay.
Stayed 1 night in Mar 2024
Response from Martin Bradnam, GM on 6 Mar 2024
Dear Tina,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay with us and found our staff, especially Ashley in the restaurant, to be fantastic. Your kind words regarding the evening meal, breakfast, and the lovely view from your room are greatly appreciated.We understand your observations regarding the dated aspects of our spa facilities and rooms. While we take pride in our unique and retro charm, we also recognize the importance of modernizing certain amenities to better meet the expectations of our guests. Your comments regarding the temperature of the room, shower options, and availability of robes and slippers have been duly noted, and we will certainly take them into consideration as we continue to improve our offerings.We apologize for any inconvenience you experienced during your stay, and we appreciate your constructive feedback as it helps us identify areas where we can enhance the guest experience. Rest assured, we are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future to showcase our improvements.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Warm regards,Martin R Bradnam, General Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Very comfortable, stunning views, friendly, helpful staff, wonderful food, good public areas. Shame about the weather!
Stayed 2 nights in Feb 2024
Response from Martin Bradnam, GM on 4 Mar 2024
Dear Susan,Thank you for taking the time to post your review on Expedia and for the top review 5 out of 5. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

2/10 Terrible

Daniel

Response from Martin Bradnam, GM on 4 Mar 2024
Dear Daniel,Thank you for taking the time to post your review on Expedia. I was sorry to see your score of 1 out of 5.I do review and react to all feedback, which is invaluable. Any comments are also shared with the team.With Kind regards and best intentions, Kind regardsMartin R Bradnam, General Manager and the hotel team.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Martin Bradnam, GM on 1 Mar 2024
Dear Antony,Thank you for taking the time to post your review on Expedia and for the 4 out of 5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities
We got a lovely double room with a sea view it was amazing for the £110 with breafast included and the use of the spa. The bathroom had mood lights which was really relaxing. The staff were friendly, check in was quick. We didn't have any problems so not sure how they will have been dealt with if we had. Breakfast was nice and there was a good choice, I had abit of everything. Yes the hotel is a little tiered but it was built in 1844!! The windows were a little dirty but so are mine at home at this time of year. For the money its an absolute bargin. We found a fabulous restaurant called Licorella not far from the hotel and this made our stay complete. We had a fabulous weekend it was definitely worth the money and we will go again.
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Dear Judy,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Sophie

Liked: Cleanliness, staff & service
I paid 170 pound for one night for a room With a tv in bathroom the tv didn’t work just kept saying no signal the toilet didn’t flush correctly and let off an awful smell of drainage in the room. I must admit tho the spa is lovely i did enjoy that I am just really disappointed with the room to say how much it cost me.
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Dear Sophia,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the inconveniences you experienced during your recent stay. Please accept our sincere apologies for the issues with the TV in the bathroom and the malfunctioning toilet. This falls short of the standards we strive to uphold and we regret any frustration this may have caused.Your comments are extremely valuable to us as they help us to identify areas for improvement. We will be conducting a thorough investigation into the TV signal and plumbing issues to ensure they are addressed promptly and effectively.We are delighted to hear that you enjoyed the spa facilities and appreciate your positive feedback in that regard. However, we understand that the overall experience was marred by the shortcomings in your room, and for this, we are truly sorry.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Martin R Bradnam, General Manager

10/10 Excellent

Mrs Susanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been a few times, the spa facilities are a big draw especially in winter. The staff are friendly and the hotel is warm and welcoming. For what we paid it was excellent value for money.
Stayed 3 nights in Feb 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Dear Mrs Suzanne,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
A GREAT PLACE TO RELAX
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Dear Krzysztof,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

David

Travelled with partner
Liked: Staff & service
The room was a bit run down. But the hotel was nice enough, the staff very friendly. Excellent Gym opens at 7am. Breakfast was average. I would stay again...
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be friendly and enjoyed our hotel amenities such as the gym. We apologize if the condition of the room did not meet your expectations, and we will certainly address any maintenance issues to ensure a more comfortable experience for our guests in the future. Your comments regarding breakfast are duly noted, and we will strive to improve in this area. We appreciate your willingness to stay with us again and look forward to welcoming you back for an even better experience. Kind regardsMartin R Bradnam, General Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here...it was very relaxing and the staff were so lovely. The only reason I didn't give it five stars for staff and service was because when we left the hotel, £30 was taken out of our bank account for the dressing gowns that we returned! When I phoned the hotel to explain this, the reception manager I spoke to didn't seem to believe me and didn't apologise for the mistake! I did get my money back though! The reason I gave Cleanliness four stars is because I noticed a locker key and used plaster at the far end of the pool and they remained there all weekend! The breakfast was lovely although there wasn't much left in the buffet on our last morning! We were fine though and I feel sure we would have been accommodated if we needed anything that wasn't there...the staff were lovely. On the whole, we loved our stay, would recommend it and would definitely stay here again. It was definitely a bonus being able to use the spa facilities and made the stay excellent value for money.
Stayed 2 nights in Feb 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Dear Michelle,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.I noted and apologize for any inconvenience or confusion caused with the pre-authorization, and note your feedback in relation to the locker key and plaster at the end of the pool.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The hotel is wonderful, very nice rooms and very clean. The staff are all very friendly and the food in the restaurant was amazing. A great location very close to the sea front, would certainly recommend.
Stayed 1 night in Feb 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Dear Andrew,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 26 Feb 2024
Dear Shane,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Sherraden

Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Sharraden,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent since i stayed in previous years the conditions and food quality has dropped and the cost has still risen.overall very nice still
Stayed 2 nights in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Tony,Thank you for taking the time to post your review on Hotels.com, and for the 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Last minute birthday treat for my daughter we had an amazing time spa facilities were a real treat everyone was so friendly bar area was a lovely comfy area to have a drink and the room was lovely mod cons and clean definitely stop again
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Lynne,Thank you for taking the time to post your review on Hotels.com and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another relaxing stay
Another very pleasant and relaxing stay at the Crown Spa. Very good breakfasts, helpful friendly staff and comfortable relaxing spa suite.
Stayed 3 nights in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Mark,Thank you for taking the time to post your review on Hotels.com and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Jen,Thank you for taking the time to post your review on Expedia, and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Acceptable stay
Room was so hot, we checked and the radiators werent on so we had to open the windows which made it noisy. The bed at the side when you sat on it just collapsed causing me to nearly fall out of bed a few times in the night. Breakfast was good and couldn't fault it
Stayed 3 nights in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Anonymous,Thank you for taking the time to post your review on Hotels.com, and for the 6/10 review. I appreciated your feedback.I was sorry to read the room was hot, and the bed/mattress was not firm. I have passed your feedback to the team, and we will work to try and identify the room you stayed in to address this as a priority.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice as well as room however it would have been better if tv worked as cable was broke
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Robbie,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.I was sorry to read the issue you experienced with your TV cable. I have identified this to maintenance and asked them to address this as a priority.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

8/10 Good

Deena

Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Deena,Thank you for taking the time to post your review on Hotels.com and for the 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
This hotel is a gem! We couldn't believe how good this was for the price we paid. The hotel staff are friendly and helpful, the rooms are spacious, the beds are comfortable and we had a lovely view. The spa was decent even if not all of it was functional. We will definitely look to book here in future when we visit Scarborough again.
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Mark,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities, room comfort
Not the best for the money
Freezing room bedding stank our room backed on to a garage that woke us up at 7:30 am on a Sunday morning breakfast was the smallest full English ever and was like rubber and room across from us was Like a knocking shop people coming and going till early morning and for £70 for the night disgusting!!
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 31 Jan 2024
Dear Simon,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent stay. Your comments are of great concern to us, and we take them seriously as we strive to provide a comfortable and enjoyable stay for all our guests.We regret that the freezing room conditions and unpleasant odor affected your stay. Our team is committed to addressing issues promptly to ensure a more pleasant experience for our guests. We will investigate the concerns you raised about the noise from the garage and take necessary measures to minimize any disturbances.Regarding the breakfast, we apologize for falling short of your expectations. Your comments about the size and quality of the full English breakfast will be shared with our kitchen staff to ensure improvements are made to enhance the overall dining experience for our guests.Additionally, we are sorry to hear about the disturbances from the room across from yours. We will look into this matter to address any inappropriate activities and ensure a more peaceful environment for our guests.We truly appreciate your feedback as it helps us identify areas for improvement. Please be assured that your concerns will be discussed with our team, and we are committed to taking corrective actions to enhance the quality of our services.We value your patronage and hope to have the opportunity to welcome you back, providing you with a much-improved experience that reflects our commitment to guest satisfaction.Sincerely,Martin R Bradnam, General Manager

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a massive do-over
Pretty average hotel that was probably incredible back in the 1980s. Our room was a furnace, even with the heaters off. TV did not work. Room was filthy with blood stains on the bedside table and the carpet was stained everywhere.
Stayed 1 night in Jan 2024
Response from Martin Bradnam, GM on 10 Jan 2024
Dear James,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We appreciate your honesty as it helps us identify areas that need improvement.Firstly, we apologize for the discomfort you faced with the room temperature and the malfunctioning TV. Please be assured that we have promptly addressed these issues with our maintenance team to ensure they are resolved for future guests.We are genuinely sorry for the cleanliness issues you encountered. This is not the standard we uphold, and we understand the impact it had on your stay. Our housekeeping team has been informed, and we will be conducting a thorough review and additional training to prevent such oversights in the future.Your comments are taken seriously, and we want to assure you that we are committed to providing a better experience for our guests. We appreciate your valuable feedback, and we hope to have the opportunity to regain your trust on a future visit.Thank you for bringing this to our attention, and we hope to welcome you back in the future for an improved stay.Sincerely,Martin R Bradnam, General Manager

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff really friendly, very clean and tidy but Please make sure you don’t stay in room 151. There is a brick wall 3 ft in front of the window.
Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on 10 Jan 2024
Dear Margaret,Thank you so much for taking the time to share your feedback. We greatly appreciate your kind words about our friendly staff and the cleanliness of our facility. Your satisfaction is our top priority, and we are thrilled to hear that these aspects of your stay met your expectations.We genuinely apologize for any inconvenience you experienced with room 151. Your feedback is invaluable, and we will certainly address the issue with the obstructed view immediately. Please be assured that we are committed to providing a comfortable and enjoyable experience for all our guests.If you decide to stay with us again in the future, we would be more than happy to assist you in selecting a room that better suits your preferences. Our team is always here to ensure your stay is nothing short of exceptional.Once again, thank you for choosing The Crown Spa hotel and for sharing your insights. We look forward to the opportunity to welcome you back and exceed your expectations.Warm regards,Martin R Bradnam, General Manager

10/10 Excellent

James, Odenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the accessibility and the staff was extremely nice. The only problem I had was the level of noise. I could hear people in the other room talking and I could hear people in the hallways which was constant. I wish my room could have been in a quieter section of the hotel. It was very noisy.
Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on 31 Jan 2024
Dear James,Thank you for taking the time to post your review on Expedia, and for the 5 star review. It was amazing to read your feedback regarding your stay.I noted and apologize for the noise you experienced from other guests.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Louise

Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on 4 Jan 2024
Dear Louise,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on 27 Dec 2023
Dear Sylvia,Thank you for taking the time to post your review on Hotels.com, and for the 6/10vreview. We appreciate you taking the time to pass on your feedback.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on 14 Dec 2023
Dear Ruddridge,Thank you for taking the time to post your review on Hotels.com, and for the top review (10/10). It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Corrie

Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on 12 Dec 2023
Dear Corrie,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another marvellous stay.
Another marvellous stay at The Crown, our room was very comfortable, spacious and had everything that we needed. The staff were all very helpful and friendly and everywhere was very clean. reakfast was excellent and we enjoyed relaxing in the spa suite.
Stayed 2 nights in Nov 2023
Response from Martin Bradnam, GM on 8 Dec 2023
Dear Mark,Thank you for taking the time to post your review on Hotels.com, and for the top review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

10/10 Excellent

Collette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem of a hotel, lovely staff, nice lounge / bar area, lovely food, room was just beautiful, top floor with a sea view and a good sea view, moon rise view, sunrise view it was too ..... Would highly recommend and will be back
Stayed 1 night in Dec 2023
Response from Martin Bradnam, GM on 5 Dec 2023
Dear Collette,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastyczny hotel z pieknymi widokami z okna krotkim spacerkiem do centrum posiada parking restauracje bar wsxystko jest okay
Stayed 2 nights in Dec 2023
Response from Martin Bradnam, GM on 5 Dec 2023
Dear Beata,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Dave

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The first room we had the walk in shower overflowed into the bedroom as soon as it was turned on. The staff apologised and upgraded us to a far better room with a view.
Stayed 1 night in Nov 2023
Response from Martin Bradnam, GM on 5 Dec 2023
Dear Dave,Thank you for taking the time to post your review on Expedia and for the 3/5 review. It was sorry to read about the issue you experienced with the shower overflow. Your feedback has neem shared with the maintenance team. We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

6/10 Okay

Ronald

Good but not that good
Must have more than quarter of inch in shower gel container on arrival,used shampoo on body,had expected to be filled next day unfortunately not,not enough milk for tea,lounge was cold, hotel was prime but now looking tired, but on a better note your staff are brilliant
Stayed 2 nights in Nov 2023
Response from Martin Bradnam, GM on 5 Dec 2023
Dear Ronald,Thank you for taking the time to post your review on Hotels.com and for the 6/10 review. It was amazing to read your feedback regarding your stay.I appreciate your feedback regarding housekeeping. I will share your feedback with the team, and apologize for any inconvenience caused.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Martin Bradnam, GM on 21 Dec 2023
Dear Paul,Thank you for taking the time to post your review on Expedia, and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager