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"All was good with the exception of no AC. Room was very warm. Were told to open our window, which we did, but no screens. "

"The staff are nice and helpful. There are several good Italian restaurants nearby. It’s convenient to take the water bus to everywhere."

"No air conditioning "

"The room was two double beds for a family of 2 adults and 2 teenage girls. It was massive and worked really well for what we needed for a city break. The breakfast was minimal, but had all the usual continental offering with some hot elements too. The hotel had a great bar area, the whole place was really clean and the staff were very efficient. The best element for us visiting Venice was that it was right across the road from the train station which had multiple options for getting into the centre of Venice. A fantastic option for a trip around north east Italy."

"Booked a King room with this Hotel. They gave us a queen and still charged me for a King. The electricity went out twice while we were in the Hotel...2 different nights and even had us outside at 2am .They evacuated the Hotel in the middle of the night. Would not recommend this Hotel. They need to do better and take care of their customers. "

"Room was ok, but extremely noisy from the square below - not the market people, but people drinking and dining at the restaurant directly below. We ended up leaving a day before we were due to check out, just so we could get a decent night sleep. This could be very different Monday to Thursday nights. Staff were very apologetic, but it’s not their fault people decide to drink, sing and yell out until 4am."

"Very happy "

"Overall, very nice stay and room. We stayed in the junior suite, with canal view for a few days. Pros: The staff were very nice and friendly. I had emailed them before coming and they remember and addressed my questions. They walked us straight to our room and we received a free welcome drink which was a really nice touch! The room is very grand - felt like we were in Bridgerton. Very fancy! The bed was comfortable, clean and the set up of the washroom was great. The amenities like the water provided, complimentary cookies, coffee and the shampoo/bath gel, hairdryer were all very appreciated. The staff was very helpful too! We were provided a map and high level of what attractions and restaurants were nearby. Housekeeping also ensured the room was kept nice and clean. Location was fabulous - 5 mins from major attractions Cons: The canal view unfortunately was blocked by the railing and the mosquito screen was broken. A ton of mosquitos came in overnight and we each received 20-30 bites each, which is not the hotels fault. We called them for help and it took them really long to come. They also did not spray the room or install the insect machine like they said until we called a second time later. We had asked for them to take a look at the blood stains on the walls from when we killed the mosquitoes and clean it. It wasn’t done but the staff when they did come were nice and friendly, and helpful. The tv also was not digital or smart, and there was no tea available in room. "

"Wow! We stayed in the apartment and it was FANTASTIC! Two very comfy beds, tons of space, kitchen, living room, great view of the canals. Great location. Would definitely stay here again. Loved our stay!"