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"Excellent location for those without a car. Situated alongside the Ryde public transport hub which includes train, bus & hovercraft options. A once very elegant hotel now perhaps a little tired but still full of charm. The staff were very helpful and friendly and the food was beautifully cooked traditional English fare."

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."

"Room was immaculate, clean, new. Had everything you needed. All areas of the hotel are kept pristine. Inside and outside. Staff so friendly and helpful. Breakfast was fantastic."

"Very nice stay "

"Avoid at all costs."

"The hotel is located close to bus and rail station and steps away from the Dockyard plus shops, bars and restaurants. The rooms were cleaned daily and had everything we needed. Breakfast was plentiful and the staff were welcoming and friendly "

"Friendly staff, great breakfast, and elaborate thru safe area to shopping and the maritime museums"

"Location, Location, Location! It was excellent for getting to what we wanted to see. "

"Booked a basic hotel and that’s what I got, clean & warm. Perfectly fine for one night. Staff were absolutely lovely, especially Tina! "