Search Niagara Falls Villa Accommodation

"It is a nice hotel with clean and quiet rooms"

"Everything was great Indoor pool is quite small and the hrs on the app and online say it’s open til 10 but once I got down there it actually closed at 9 so that was disappointing. The circle k in the bottom actually closed really early as well and the little food court closed very early as well. Maybe seasonal hrs but just sucks. "

"The rooms were well cleaned, the employees were also very helpful & friendly. Parking shuttle was pretty cool "

"We encountered a couple of negative experiences during our first stay with Wyndham over Christmas . Firstly, a fairly minor issue with the blackout blinds ... one side could NOT be lowered fully, hence an earlier start to our mornings. Secondly, we experienced a more significant issue with room service. We ordered breakfast for Christmas Day. It came quickly, but we were shocked that NONE of the food on cart was covered, included other orders besides ours. We felt that this was not only very unhygienic, but also contributed to the food being cold. In addition, the fruit garnish was very dried out and wilted. The hollandaise sauce on my eggs benedict was congealed and slightly crusted over. My wife did not receive the pancakes on her "Grand Breakfast". She had ordered coffee for two, which was TWO CARAFES of coffee on our bill while just one carafe was sent. Yes, we should have called to have replacement meals but did not have time. At over $100 for two breakfasts one would expect better service. Contacting the property, I was offered a $40 refund on my credit card. The property had been given the opportunity to "make things right". Not feeling that this compensation was appropriate, I contacted head office. They added 5000 loyalty points as further compensation. I will not use those points, as it will cost me additional money to reserve a room. I appealed the $40 refund, suggesting the room service should be totally refunded. No go. First and last time for me & Wyndham."

"Great"

"Great view and amazing breakfast"

"The room was clean, our kids loved the waterpark and we all had fun. We bought pizza from their restaurant and it was decent."

"Wonderful stay. Very clean and the staff was very friendly and helpful. Will definitely be a repeat customer. "

"My only bit of feedback was that there was rust in the bathrooms of the pool deck. Also condensation dripping down from the ceiling in the pool area. Everything else was perfect! "