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Reviews of Thriftlodge Niagara Falls at the Falls

2 out of 5
Thriftlodge Niagara Falls at the Falls
4945 Clifton Hill, Niagara Falls, ON

Reviews

7.0

Good

Rating 10 - Excellent. 151 out of 716 reviews" "
Rating 8 - Good. 238 out of 716 reviews" "
Rating 6 - Okay. 176 out of 716 reviews" "
Rating 4 - Poor. 89 out of 716 reviews" "
Rating 2 - Terrible. 62 out of 716 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay there again
It was lousy Party in the parking lot till 2 in the am
Stayed 2 nights in Jul 2023

4/10 Poor

Alison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Sierra

Travelled with group
Disliked: Cleanliness, staff & service
The manager was extremely unfriendly when we were trying to come to some sort of consensus about the security deposit as they only take credit card and none of the people in my group was able to provide a credit card. We ended up finding one to use but the manager was extremely rude and seemed to not want to work with us. We cane from Alberta and her solution was to just cancel our rooms. Like we came halfway across the country for your solution to help us out was to cancel??? Ridiculous. The rooms were also disgusting. The carpet in our one room had a stain. The carpet also was bunched up as a tripping hazard in the middle of the room. One of my friends tried showering and the shower filled the bathtub so he was standing in ankle deep water while showering. The location was really the only good thing about this place.
Stayed 1 night in Jul 2023

6/10 Okay

Kumari

Stayed 2 nights in Jun 2023

10/10 Excellent

Leonard

Stayed 1 night in Jun 2023

6/10 Okay

Deborah

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Hailey on 21 June 2023
Thanks for the review!

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff always do a great job here! Quick and easy check-in in a convenient location.
Stayed 2 nights in Jun 2023
Response from Hailey on 20 June 2023
Thank you for the positive review! We hope you enjoyed your trip to Niagara Falls. See you again soon.

4/10 Poor

Andes Chee On

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They assigned me a room at the upper street with the red Travelogue sign, second floor. The room hot like hell with a very tiny non-centralize air conditioner. I went in beginning of June, outside temp is around 32-34 degree. The room started heating up from 4pm. The heat didn’t go away till midnight 3-4pm. Another problem is they have a bar next to the hotel and they have Karaoke till 2:00pm every night. As you can expect, weekend is worse. They did warn you about the issue and you have to sign on the form to sign the situation is fine with you before you can registered.
Stayed 3 nights in Jun 2023
Response from Hailey on 7 June 2023
We are sorry to hear that your stay was not as great as it could be. Since your reservation was booked through the Thriftlodge, we accommodated you at that property. This does unfortunately mean that karaoke will be on-site which is why we inform guests at check-in. As for the heat, we did have a hotter week than anticipated and it is likely that the rooms temperature settings had not been adjusted accordingly. We would have been happy to help adjust this for you had we known. We hope that you still managed to enjoy your trip to Niagara Falls.

6/10 Okay

Muhammad Asif

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good hotel but very expensive
The hotel location is good vut very expensive and very old Rooms tabs are made 1945
Stayed 2 nights in Dec 2022
Response from Hailey on 1 Feb 2023
The price is based on the time of year and given the fact you stayed during our holiday season, prices will be higher. We are glad you could appreciate the location and hope your next stay in Niagara is better.

10/10 Excellent

Noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very clean and close to everything
Response from Hailey on 1 Feb 2023
Thank you for the feedback! We are glad you enjoyed your stay.

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with great convenience
For the price it was really good. Very convenient location you can get to the strip in seconds instead of having to walk to drive and pay for parking. The room was clean and the staff was friendly and accommodating.
Stayed 1 night in Dec 2022
Response from Hailey on 1 Jan 2023
We are super happy to hear this. We hope you enjoyed your trip to Niagara Falls.

8/10 Good

ASGHAR, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location and clean rooms
Stayed 1 night in Dec 2022
Response from Hailey on 28 Dec 2022
Thank you for your response. We are glad you enjoyed your trip to Niagara Falls.

2/10 Terrible

Viktoriia, mississauga

Stayed 1 night in Oct 2022

6/10 Okay

Malgorzata

Stayed 2 nights in Oct 2022

6/10 Okay

Victoria

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The price and location was great. Very friendly staff. Very outdated and the walls are so thin it feels like you do not even have them. A lot if people up late drinking make enormous amounts of noise. Did not seem like there was any security to stop it. Great for a one night stay with the bos not for families.
Stayed 1 night in Oct 2022
Response from Hailey on 19 Oct 2022
Thank you for the feedback. This property does have more of a party atmosphere because of the karaoke bar in the parking lot. That being said, we are staffed with security overnight and we encourage guests to contact the front desk for noise or security complaints. If you were interested in returning to Niagara Falls we have our sister property next door, The Travelodge at The Falls. This location is much quieter and does not sacrifice the location. We are glad you found front desk staff friendly and we hope you were able to enjoy your trip to Niagara Falls.

10/10 Excellent

Jeffery, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cameron Did Great Checking us in and Was Honest about a noise issue at the property.
Stayed 1 night in Oct 2022
Response from Hailey on 19 Oct 2022
Thank you for specifically mentioning Cameron as being helpful! We will be sure to pass this positive message on. We hope you enjoyed your trip to Niagara Falls and that we see you soon :)

8/10 Good

Tony

Travelled with partner, Travelled with group
Liked: Staff & service
I loved the location of the property, a little out dated but good price
Stayed 1 night in Oct 2022
Response from Hailey on 17 Oct 2022
Thank you for the feedback!

6/10 Okay

Colleen

Stayed 2 nights in Oct 2022

2/10 Terrible

Alyaha

Travelled with family
Disliked: Staff & service
Any other hotel gave my deposit back the same day. I checked out yesterday and the girl at the desk said my deposit would be back in my account within a couple hours, around 6pm I called she then said it would be in by night time. I checked today in the morning and nothing was in there once again so I called and now the guy at the desk was saying it’s not coming in for 3-5 business days…. Probably won’t be staying there again.
Stayed 1 night in Oct 2022
Response from Hailey on 10 Oct 2022
Hello Alyaha,Our deposits are released the same day. This weekend was busy as it was a holiday and the deposit was released later in the afternoon than usual. We are sorry for any inconvenience this may have caused. Since the deposit is only a hold on the money, you should have access to the funds now as it has been released. Most credit cards will not reflect it as a return because there was never a charge to begin with. When you get your credit card statement it will not show any charges for the deposit. As for the 3-5 business days, this is just for the credit cards bank app to move it out of the pending transaction list. The authorization number for the release can be provided if you call the front desk. If you have any further question do not hesitate to reach out at (905) 357-2200.Regards,Hailey at Travelodge Front Desk

4/10 Poor

Ashley

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First of all the staff is friendly so I’ll give them that and the beds are super comfortable. However, when we got into the room it stunk it was very musty and there was just a bad smell. Then we come to find out that the outlets are on the ceiling and if you want to use the only available ones in a normal area you have to unplug the clock and lamps. The WiFi absolutely does not work. The heat did not work we didn’t find that out until the morning of leaving when we woke up freezing (the air was not on) and wanted to put the heat on but since we were leaving in a couple hours we didn't bother. And speaking of warmth you only get one thin sheet and a throw blanket to cover up with no comforter or bedspread. I’m really disappointed as I frequented the TravelLodge (their sister hotel) next door and loved it so I expected this one to be on the same standards. Also, this doesn’t bother us at all because it’s really fun but it might bother other people, there’s karaoke in the parking lot until 2am.
Stayed 1 night in Sep 2022

2/10 Terrible

jack

Stayed 1 night in Aug 2022

2/10 Terrible

Nathalie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The ac was too noisy and the room smelled a lot like cigarettes
Stayed 1 night in Aug 2022

4/10 Poor

Anderson

Disliked: Cleanliness, property conditions & facilities, room comfort
Lousy experience!
The room i had was extremely dirty. I did not even want to remove my shoes and by the looks of it the previous guests did not either! The carpets were deeply stained! Not a place to stay if you want a good nights rest as there is a karaoke bar at the corner that is very loud and noisy up until 2am.
Stayed 1 night in Jul 2022

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. I will definitely stay again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Zachary, Longueuil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great area if your going to party
Stayed 1 night in Jul 2022

10/10 Excellent

Yunlei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 5 nights in Jul 2022

8/10 Good

Katia

Stayed 1 night in Jul 2022

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Tammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is for you or not for you. IF you enjoy the family court style where you say hi to the people next door sitting on the shared balcony than this place is for you. What i really enjoyed though was the karoke going on at the bar on site- as it was really fun to watch and listen to them. Again this may not be for you as it is very loud and goes to 2am but i loved it and several of us were singing and dancing in the shared balcony space. This motel also had a great pizza dining option on site with large tables for families. I also liked that the pool had some grass around it and was off to the back. My family of teens and a 6 year old had a blast. The location cant be beat. THere is no reason once you park your car to take it out again. A nice lady greeted us as we pulled in to help us park- $15 a night-saw plenty of security around so always felt safe. I would recommend rooms 523-526 for the views of the karaoke bar because each night from 9 to 2- they were our entertainment. There are no elevators so if any mobility issues request bottom floor. Also no fridge or microwave, but rooms were very clean, a good size and beds very comfy, A/C worked well, TV with lots of channels. This spot is perfect for families that are ok with loud music till 2- and anyone who likes to have an old fashioned good Canadian time! Thank you Thriftlodge for a great family weekend. The memories are priceless.
Stayed 2 nights in Jul 2022

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2022

2/10 Terrible

Kularaj

Stayed 2 nights in Jul 2022

4/10 Poor

Muradif

Travelled with family
Disliked: Staff & service
Not polite at all and not helpful
Stayed 2 nights in Jul 2022

6/10 Okay

Susanette

Travelled with family
Disliked: Property conditions & facilities
a very good location, the building was already old the carpet looks filthy, and there’s a live singing (karaoke) within the property. spend one night only.
Stayed 1 night in Jul 2022

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good time
Hotel was great location to all things to do. No fridge or microwave in the room and parking was a little hectic at points. Stain on the carpet was still wet. Karaoke was loud until 2am but knew that before we arrived. all in all was a good time
Stayed 3 nights in Jun 2022

6/10 Okay

Paul Byers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was ok… rooms a bit dated but clean.. karaoke till 1 am then quiet… very clean and staff were amazing.. parking was great as well… No ridge or microwave but the price was great a nite so we could live without those extras. Byers family
Stayed 2 nights in Jun 2022

8/10 Good

Leo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Close to most of the attractions
Stayed 4 nights in Jun 2022

8/10 Good

Belinda

Stayed 2 nights in Jun 2022

10/10 Excellent

Kourosh

Travelled with family
Liked: Cleanliness, staff & service, amenities
I left my car keys and the house keeping called me right after they noticed. Appreciate their diligence.
Stayed 1 night in Jun 2022

4/10 Poor

ArockiaRaj

Stayed 1 night in May 2022

8/10 Good

Andri, Oshawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best.
Stayed 1 night in Mar 2022

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the town. Great for family.
Stayed 1 night in Dec 2021

10/10 Excellent

Rosa

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was the best spot to stay in Niagara Falls Canada, absolutely perfect location, clean rooms, c et t friendly staff, rooms had fridge, microwave, wifi was excellent, we will definitely be staying there every time
Stayed 1 night in Dec 2021

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the place is ina great location unfortunately we had non guest cars parked in front of the roomand all night with the car lights on and off and the rooms look like they from the 1960s
Stayed 1 night in Dec 2021

10/10 Excellent

Rushikumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth process. Staff is very friendly. Paid 15$ plus tax for onsite parking. Property is old but well maintained. Highly recommended if you want to stay in Clifton hill area.
Stayed 1 night in Dec 2021

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 2 nights in Oct 2021

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok but one person took guy from the bar to have a little if you know what im talking about
Stayed 1 night in Sep 2021

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location! Rooms could use some updating! Staff was great!
Stayed 2 nights in Sep 2021

4/10 Poor

Marry

Travelled with family
Liked: Cleanliness, staff & service
Very loud front desk was not accommodating when complaining about noise…general manager was respectful and fixed the issue…all was well Blankets need to be updated
Stayed 3 nights in Sep 2021

8/10 Good

John Jennel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its close to niagra falls
Stayed 1 night in Sep 2021