Lobby
Check availability

Reviews of The Falls Hotel & Inn

2.5 out of 5
The Falls Hotel & Inn
5657 Victoria Ave, Niagara Falls, ON

Reviews

7.4

Good

Rating 10 - Excellent. 668 out of 1966 reviews" "
Rating 8 - Good. 598 out of 1966 reviews" "
Rating 6 - Okay. 296 out of 1966 reviews" "
Rating 4 - Poor. 201 out of 1966 reviews" "
Rating 2 - Terrible. 203 out of 1966 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sanjay

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell in room, very small room, not as seen in picture, Noise comes from side of room.
Stayed 1 night in May 2024

10/10 Excellent

Roberto Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Clifton Hill and many attractions at Niagara Falls.
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Thank you for taking the time to share this valued feedback with us based on your recent stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Thank you for taking the time to share this valued feedback with us based on your recent stay.

10/10 Excellent

Nancy, Toronto

Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Mehakman kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet place
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are big and spacious. Clean hotel and good shape. Friendly staff.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Sid

Travelled with group
Disliked: Amenities
Tv didnt work
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay. Please never hesitate to speak with a member of staff as we gladly could have resolved this promptly for you.

4/10 Poor

Dale

Travelled with family
Disliked: Amenities, property conditions & facilities
Holes in wall where towel bar ws e replaced but in lower position, cracked walls,square spot 4x5 wih mold under sink, never been charged for parking at any hotel, intill now. 20 bucks a night.
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

jenevie

Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Ashley

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to share your valued feedback with us .

10/10 Excellent

Yenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to share your valued feedback with us .

10/10 Excellent

ROD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to share your valued feedback with us .

8/10 Good

Kishore, Fort Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property in the Clifton Hills area. Affordable and convenient with on-site parking and proximity to the falls, attractions, and shopping.
Stayed 2 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Livia

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom sink was clogged and the jacuzzi tub didn’t work. The front desk offered no money back or any sort of compensation. Where did the customer service go?
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay. We are very sorry to learn that your stay with us did not go as expected . We have emailed you privately to discuss your experience further.

6/10 Okay

Stjepan

Travelled with group
Liked: Staff & service, amenities
Close to Casino , sky wheel , shopping
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for taking the time to share your feedback with us based on your stay.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price needs some upgrades
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Kimberly Jannele

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was terrible and the access to the rooms was awful. The pictures of the rooms are not accurate, Its a MOTEL not a hotel
Stayed 1 night in Feb 2024
Response from General Manager on 17 Apr 2024
Thank you for your recent feedback regarding your reservation with The Falls Hotel and Inn . As mentioned in our name we are both a hotel and Inn as we offer both hotel room options with suites as well as economy options in our motel section. Your booking was made for our hotel section and would have been happy to offer you a reservation change to our tower for future reference.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Fadya

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

LOURENCO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the location near the Clifton Hill. What I didn't like it was the day 4/8/24 of check out . I ask the lady if I can leave my car there until the eclipse was over, they said today we charging $100.00 for parking.That was ridiculous cost!! They usually charge $20.00 a day for parking. We leave the hotel around 9am and parked my car for free at Niagara Falls NY and saved me $100.00.
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Arocki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, roomy, good condition and upkeep. Not luxurious. Solid value hotel. 2 minute walk to the popular Clifton Hill amusement area. 5-10 minute walk to the falls. Beds are adequate but not luxurious. TV is small. Staff are friendly and helpful.
Stayed 3 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A jacuzzi was advertised, but its features did not work, so it was just a large bathtub. Neither the jacuzzi nor tiny bathroom had safety features such as grab bars and were thus dangerous to anyone other than athletic 18 year olds.On the positive side the staff were pleasant and attentive, and the omelet in the restaurant was excellent.
Stayed 3 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Hi Jackson , Thank you for taking the time to share this valued feedback with us based on your recent stay. Please never hesitate to mention any concerns while on property as the comfort of your stay is our priority.

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking to expensive
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for your feedback. Our parking charge of 20.00 per night is standard for the area. We apologize for any inconvenience.

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Registration staff extremely courteous and helpful. Facility very clean and well maintained. Onsite restaurant convenient for early breakfastif wanted, but many, many other dining options available close by.
Stayed 3 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay

2/10 Terrible

Sandra

Stayed 4 nights in Mar 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

John

Liked: Staff & service
Bathroom needs updating
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Eliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is near the busy attractions but away enough to be quieter.
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Holly

Liked: Staff & service
Location is amazing! The room itself is definitely not fancy but did the trick.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

4/10 Poor

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not what I expected. The beds were hard and uncomfortable,the pillows were small and lumpy. It was an older hotel and not very appealing. I’m sorry but I will not be returning.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for taking the time to share this valued feedback with us based on your recent stay. Please never hesitate to mention any concerns while on property as the comfort of your stay is our priority.

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Conveniently located to walk to Clifton hill with all the attractions. Room was clean and staff was friendly.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was very friendly and helpful. She told me of all the restaurants nearby.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Pasqualina, Laval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything!
Stayed 2 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Cliford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Jacqueline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to amenities
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

6/10 Okay

York

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Lorena

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Gaurav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and cleaned ,walkable to Clifton hill and many restaurants near by.
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room and bathroom were very clean, which is always my main focus when staying in a hotel, everything beyond that is a bonus. We got a tower room with two beds and a pullout sofa. The beds and sofa could definitely use an upgrade. The shower was clean and the water pressure was phenomenal. They have breakfast vouchers for their cafe available to save some money on dining. The pool area was clean. They do charge for parking per day which was surprising but it’s a quick walk to Clifton Hill and the falls from the hotel so it was nice not to have to try to find more paid parking somewhere else. Overall it was a great option for the price point.
Response from General Manager on 31 Mar 2024
Thank you for taking the time to share your feedback with us based on your recent stay with us .

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was helpful and friendly!
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Robyn

Stayed 1 night in Mar 2024
Response from General Manager on 19 Apr 2024
Thank you for taking the time to share your feedback with us .

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cleanliness of the room and facility. Hot tub, sauna and pool were a fantastic bonus. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

rakhi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for taking the time to share your feedback with us based on your recent stay.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice. Better than basic.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for taking the time to share your feedback with us based on your recent stay. We ae currently making many improvements to our property and hope to welcome you back again in the future.

6/10 Okay

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Paint was peeling off the walls in the bathroom. grout and sealant in tub surround falling out. Could use a little TLC.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for taking the time to share your feedback with us based on your recent stay. We ae currently making many improvements to our property and hope to welcome you back again in the future.