Exterior

Reviews of Grey Street Hotel

3.5 out of 5
Grey Street Hotel
2-12 Grey Street, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 519 out of 893 reviews" "
Rating 8 - Good. 261 out of 893 reviews" "
Rating 6 - Okay. 75 out of 893 reviews" "
Rating 4 - Poor. 28 out of 893 reviews" "
Rating 2 - Terrible. 10 out of 893 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

geraldine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Heather

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Becky- Reception Team on 30 Apr 2024
Hi Heather,Thank you for your review. We Hope to welcome you back again soon.Kindest Regards

10/10 Excellent

Yvette

Stayed 1 night in Apr 2024
Response from Lauren - Reception Team. on 17 May 2024
Thank you for your review

8/10 Good

Wilf, Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a premium identity but is a little tired in certain areas and attention. Overall very good but didn't quite achieve excellence.
Stayed 1 night in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to all amenities
Stayed 2 nights in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff extremely helpful.
Stayed 4 nights in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Hello Hugh,Thank you for leaving us a review. We are glad to see you enjoyed your stay with us and our staff and location had a notable impact on your stay .We hope to welcome you back again soon Kindest Regards

8/10 Good

rita-joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lauren - Reception Team. on 14 Apr 2024
Thank you for your reveiw.

8/10 Good

Michael

Stayed 3 nights in Apr 2024
Response from Becky- Reception Team on 28 Apr 2024
Thank you for your review we appreciate all feedback

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lauren - Reception Team. on 7 Apr 2024
Hello Lauren,We are so pleased you enjoyed your stay and hope to welcome you back very soon.

4/10 Poor

Griffin

Stayed 2 nights in Mar 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely stay at this hotel, room is well presented but bathroom is starting to look a little tired in places, but clean. Hotel is in a good location 5 to 10 mins walk from the Rail station, some noise heard from outside as located at a busy junction, but traffic is quiet enough during the night that it’s not a problem. Staff friendly, loft quite small, 2 with cases is a crowd. Overall very good hotel and would be happy to stay again
Stayed 2 nights in Mar 2024
Response from Megan - Reception team. on 27 Mar 2024
Thank you for your review Anthony, we are so pleased you enjoyed your stay with us and thank you for your kind words about our staff. We hope to welcome you back soon. Thank you.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location. Comfortable & stylish. Excellent breakfast!
Stayed 2 nights in Mar 2024
Response from Becky- Reception Team on 23 Mar 2024
Hello Ian,Thank you for your review, we love to hear about your stay, glad to see you enjoyed our breakfast. We hope to welcome you back again soon.Kindest regards

6/10 Okay

Mahmoud

Business traveller
Liked: Cleanliness, staff & service
Good location Nice receptionist Free bottled water Average room with old bed & mattress. Stairs inside the room!! Noisy street No socket besides the bed
Stayed 1 night in Mar 2024
Response from Megan - Reception team. on 19 Mar 2024
Thank you for your review, we are pleased you enjoyed your stay with us and thank you for your kind words about our staff. We hope to welcome you back.

8/10 Good

John, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, facilities good. Excellent size room and bathroom. Creaki g floorboards were annoyin.
Stayed 3 nights in Mar 2024
Response from Megan - Reception team. on 19 Mar 2024
Thank you for your review John, we are pleased you enjoyed your stay with us and our great location. We hope to welcome you back soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, really helpful staff. Only con was maybe that the room was a bit warm even although the heating was off
Stayed 2 nights in Mar 2024
Response from Megan - Reception team. on 16 Mar 2024
Thank you for your review Julie, we are pleased you enjoyed your stay with us and thank you for your kind words about our staff. We hope to welcome you back soon. Thank you.

8/10 Good

stormie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet on tablets or I player in the room. Telephone was fine
Stayed 1 night in Mar 2024
Response from Lauren - Reception Team. on 9 Mar 2024
Hello,Thank you for for your review of Grey Street Hotel, we are so pleased to hear you enjoyed your stay, we do apologies for the small issues you encountered during your stay and will pass the feedback on to all relevant departments.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly efficient staff. Great location.
Stayed 3 nights in Mar 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Grace,Thank you for your review of Grey Street Hotel, we are so pleased to hear you enjoyed your stay and hope to welcome you back very soon.Kind Regards,

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building, with large tasteful room,comfortable bed and lovely bathroom. The receptionist Ramona was friendly and pleasant. The Lithuanian girl who served breakfast was especially warm and welcoming. We really enjoyed the large choice at breakfast, with delicious fresh croissants and tasty coffee. Very good value for money too. One slight issue was the room temperature, which was very hot. Maybe some instructions for the air conditioner would be helpful in the room? Overall a great place to stay.
Stayed 2 nights in Mar 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Teresa,Thank you for your review of your stay at Grey street Hotel, We are so pleased to hear you enjoyed your stay with us and would like to thank you for your kind words about our staff.Thank you as well for your notes on the heating system of our hotel i will pass this feedback on to our Mangers.Kind Regards,

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness, staff & service
The drilling did not help much outside first thing this morning. Also the adjoined bar shuts at 10. Not great when your just wanting a couple of drinks before bed. 13 people were turned away.
Stayed 1 night in Feb 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Gillian, Thank you for your review of your stay at Grey Street Hotel. We apologies to hear you had some issues with our on site amenities and external noise. We hope this won't deter you from stay with us again.Kind Regards,

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
An all round good place to stay and enjoy Newcastle. An old building but the rooms are modern and very comfortable.
Stayed 2 nights in Feb 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Barbara,Thank you for your review of your stay at Grey Street Hotel, we are so pleased to hear you enjoyed your stay with us and would like to thank you for your kind words. We hope we get the pleasure of welcoming you back very soon.Kind Regards,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Becky- Reception Team on 29 Feb 2024
Hi Rebecca ,Thank you for taking the time to leave us a review.We hope to welcome you back soon Kindest Regards

8/10 Good

Louise, Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, nice staff and clean. But busy & noisy outside.
Stayed 2 nights in Feb 2024
Response from l on 26 Feb 2024
Hello Louise,Thank you for your review of grey street hotel, we are o pleased to hear you enjoyed your stay and hope welcome you back very soon.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Megan - Reception team. on 25 Feb 2024
Thank you for your review John, we are pleased you enjoyed your stay with us and we hope to welcome you back. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, we used the hotel mostly as a base as we were attending a concert near by. Room was lovely. Staff were very friendly. I however I did find the bed too hard and it set my bad back off and glasses provided in the room were dirty, I didnt raise an issue as I had water bottle with me anyway.
Stayed 1 night in Feb 2024
Response from Reception on 26 Feb 2024
Hello,Thank you for your review of Grey Street Hotel, we are so pleased to hear you enjoyed your stay with us and hope to welcome you back very soon.Kind Regards,Reception Team.

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 23 Feb 2024
Thank you for your review

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 23 Feb 2024
Thank you for your review, all feedback is appreciatedKind regards

6/10 Okay

Declan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Extremely average.....
Stayed 2 nights in Feb 2024
Response from Megan - Reception team. on 14 Feb 2024
Thank you for taking the time to leave us a review, we appreciate all feedback. We hope to welcome you in the future.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enjoyable stay.
Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 12 Feb 2024
Hello Janet,Thank you for taking the time to leave us a review.Glad to see you enjoyed your stay with us.we hope to see you again soon

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Becky- Reception Team on 12 Feb 2024
Thank you for your review.All feedback is greatly appreciated.

10/10 Excellent

Justine

Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 12 Feb 2024
Thank you for you for your review, we are glad to see you enjoyed your stay with us.All feedback is highly appreciated

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Becky- Reception Team on 12 Feb 2024
Thank you for your review. All feedback is appreciated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 9 Feb 2024
Thank you for your review

10/10 Excellent

Dawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always happy and help full stay here a few times now love it xxx
Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Dawn, Thank you for taking the time to review your stay with us. We are glad to see you have been enjoying your stays with us and have become a returning guest.Thank you for your kind words regarding our staff, i will pass this onto them. We hope to see you again sometime soon.Kindest Regards

8/10 Good

Kayleigh

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Kayleigh, Thank you for taking the time to review your recent stay with us.We are glad to see you enjoyed your stay with us. We hope to see you here again soon.Kindest regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very classy boutique hotel with very smart rooms and public areas. Breakfast was great. Friendly staff and a warm welcome.
Stayed 2 nights in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Stephen, Thank you for reviewing your recent stay with us.We are glad to see you enjoyed your stay especially the breakfast.I will pass on your kind comments regarding our staff. We hope to give you a warm welcome back sometime in the near future.Kindest regards

6/10 Okay

Lynne

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Lynne, Thank you for your review. we hope you enjoyed your stay with us, we hope to welcome you back soon Kindest Regards

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newcastle
Had a great time hotel lovely staff very attentive
Stayed 4 nights in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Carol,Thank you for taking the time to leave usa review . We are so glad to see yo enjoyed your stay with us and the staff made a notable impact on your stay with us. We hope to welcome you back soon KIndest Regards

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay. Friendly receptionist. Very clan. Stayed in standard double room. It was a bit noisy from the roadworks going on outside the hotel , but I still slept well
Stayed 1 night in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Yvonne Thank you for taking the time to leave us a review.We are glad to see you enjoyed your stay with us, i will pass on the kind comments regarding the staff and the cleanliness also.We hope to welcome you back in the near futureKind Regards

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good al round
Stayed 2 nights in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Maurice,Thank you for taking the time to leave us a review.We are glad to see you enjoyed your stay with us.We hope to welcome you back in the future.Kindest Regards

10/10 Excellent

simon

Stayed 1 night in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Simon Thank you for taking the time to leave us a review.Glad to see your stay was a 10/10, we hope to see you return in the near future.Kind Regards

10/10 Excellent

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 28 Jan 2024
Hi Francis,Thank you so much for rating your recent stay at Grey Street Hotel. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Newcastle.We hope to see you again soon!Kind regards,TuReception Team

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 28 Jan 2024
Hi Craig,Thank you for choosing to stay at Grey Street Hotel. We appreciate your feedback as we continuously strive to improve everyday for our guests. We hope you will give us another opportunity to earn your business in the future.Kind regards,TuReception Team

8/10 Good

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff providing a wonderful service. The friendly locals was also a positive too.
Stayed 2 nights in Jan 2024
Response from Tu-Reception Team on 27 Jan 2024
Hi Noah, Thank you for choosing to stay with us and for taking your time to leave us a review.We hope to see you again soon.Kind regards, Tu Reception Team

8/10 Good

Kara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 27 Jan 2024
Hi Kara, Thank you for choosing to stay with us and for taking your time to leave us a review.We hope to see you again soon.Kind regards, Tu Reception Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Grey Street
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 17 Jan 2024
Hi Anonymous,Thank you for your review. Hope we will welcome you again.Kind regards

8/10 Good

Karry, Cranston

Stayed 2 nights in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Karry,Thank you for your review, we are glad to see that you enjoyed your stay with us.Hope to see you again soon.Kindest regards

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 12 Jan 2024
Hi Catherine, Thank you for your review. We are pleased you enjoyed a pleasant stay with us overall and we hope to see you back again in future. Kind regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely place , staff were very friendly and went the extra mile when asking for extras for our room . Will definitely be back
Stayed 1 night in Jan 2024
Response from Kylisa / Reception Team on 8 Jan 2024
Hello Laura, Thank you for your review. We are delighted to see that you rate us so highly. We look forward to welcoming you back to Grey Street Hotel in the near future. Kind Regards, Kylisa Reception Team

6/10 Okay

James, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kylisa on 8 Jan 2024
Hello James, We are disappointed to read your low rating. Please feel free to discuss your stay with us directly to help us understand how we did not meet your standards.Kind Regards, KylisaReception Team